File Instacart Complaints in a Snap

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Reach Instacart’s Complaint Line in 4 Easy Steps

Instacart is a well-known brand that provides a secure and simple way for groceries without leaving the house. It is an excellent alternative for folks who are not a fan of grocery shopping. You can conveniently shop at your nearby grocery stores using Instacart's mobile app or website by coming up with a virtual shopping cart that is subsequently completed by a "personal shopper" on a set day.

While online shopping might be a hit or miss, Instacart ensures that customers get the best value for their money with little to no complaints.

However, there will always be a few bumps on the road, and sometimes, their customer support may fail to respond to your inquiries. Not only is this infuriating, but it is also against the law. Luckily, DoNotPay will assist you in filing a if they are unresponsive to your issues.

How To File A Complaint To Instacart On Your Own

If you receive an delivery from Instacart, you should reach out to their customer support before the end of the 14-day return period. Unfortunately, Instacart's contact number is no longer operational for shoppers, and you can only get assistance through the Instacart website or app.

Some of the complaints you may make to Instacart support are:

  • Missing groceries
  • Incorrect products
  • Damaged, expired, or spoiled products
  • Delayed delivery

How To Report An Issue With Your Order On The Instacart App Or Website

The table below shows some Instacart contact information.

Company NameInstacart
Customer Service Phone Number(888) 246-7822
Online Contact form
General FaxN/A

Follow the following steps a problem with your order:

  1. Pick Your Order by tapping the three horizontal lines in the upper left corner
  1. Click 'Get Help' on the order
  1. Select the problem you encountered
  1. Identify the product if you selected a product issue
  1. If you choose a specific issue under Other, click on it
  1. Choose to credit your account, request a refund, or simply provide feedback

Once your request is successful, you'll receive an email confirmation of any credits or refunds immediately, and Instacart will let you know immediately once they fix the problems.

It is important to note that not all product-related issues result in a refund or credit because some order types are not qualified for credit, and other products may need in-store returns to be refunded.

If Instacart does not contact you to resolve your issue, DoNotPay recommends you file a legal complaint in a small claims court. If you're unclear about how to go about this process, don't worry DoNotPay has your back.

Why Use DoNotPay To Sue Instacart In A Small Claims Court

Suing any firm, not only Instacart, can be challenging. Hiring the right and experienced attorney to represent you in court requires time and money. Perhaps you're wondering if it's all worth it.

Yes, the work is worth it.

Everybody wants to maximize their money, regardless of how little it is. DoNotPay aims at making sure everyone gets value for their money, and in addition, it makes the operation as pleasant and straightforward as possible for you. If you utilize DoNotPay’s software, you won't need to spend weeks preparing the case or employing a lawyer to handle all of the legal papers and processes. Simply provide all the necessary details to DoNotPay, and it will handle the rest.

A demand letter submitted in court must also be professionally written for it to be valid in a small claims court so that the lawsuit can be successful and you may receive compensation.

Suppose you're not interested in spending weeks composing a demand letter and submitting legal documents but still want to hold Instacart accountable for its actions. In that case, you are in the safe hands of DoNotPay.

DoNotPay will assist you in filing a small claims court case against Instacart by preparing a demand letter and submitting the required court paperwork on your behalf in minutes.

Additionally, DoNotPay is not only limited to Instacart. You can also sue:

How To Use DoNotPay To Sue Instacart In A Small Claims Court

The process of suing Instacart in a small claims court is very easy. All you have to do is:

  1. Log-in to DoNotPay and select the Sue Now product.

  2. Tell DoNotPay how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit, including photographic proof and other important information.

That is all. Once you have submitted all necessary information, DoNotPay will prepare the demand letter and any required court documents you need. DoNotPay will also send a copy of your demand letter to Instacart. Additionally, you'll receive a professionally written script that you will use in court to support your case and guarantee a successful court session.

and let them help you sue any company at the click of a button.

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