How to File a Hyundai Complaint and Get Compensation
The Hyundai Motor Company, often referred to as Hyundai, is a South Korean automotive manufacturer that was founded in 1967. Headquartered in Seoul, Hyundai fully owns a luxury car subsidiary, Genesis Motors, and an electric car brand, the Ioniq. Together, those brands form the Hyundai Motors Group.
If you've made a purchase from a company within the Hyundai Motors Group and found yourself unsatisfied with it, you have the right to file a formal complaint and receive compensation. Whether your vehicle was defective, you were misled by advertising, or the service you received was far below reasonable standards, you can take action against Hyundai. However, legal issues involving large companies, like automobile makers, can be complex issues to tackle. That's why DoNotPay offers a simple solution for filing a and taking the company to small claims court.
How to Contact the Hyundai Motor Company
If you have a problem with your car, it's essential to know how to to figure out how to solve it. Fortunately, Hyundai provides several methods for reaching them.
How to Reach Hyundai Customer Support
Hyundai Customer Care is available by phone Monday through Friday 6 am to 5 pm PST, Saturdays 6:30 am to 3 pm PST, and is closed on Sundays. You can also contract Hyundai through the social media links.
How to File a Complaint Against the Hyundai Motor Company
Hyundai allows you to file complaints through their Customer Care service online, through email, or over the phone. However, if you've attempted to solve your issue through Hyundai and didn't receive a satisfactory response, there are other avenues through which to file a complaint.
The most common method of filing a consumer complaint is with the Better Business Bureau (BBB). You can go to their website and look up their listing for Hyundai Motor America. From there, you can view the complaints already filed against the company and file your own if need be.
When you file a Hyundai complaint with the BBB, here is what happens:
- Your complaint is filed.
- The BBB works to have the complaint processed within two business days.
- Hyundai will be asked to respond to the complaint within 14 calendar days from when you filed the complaint. If they fail to respond in the required amount of time, the BBB will send a second request for a reply.
- You will be notified of Hyundai's response when the BBB receives it, and you will be asked to submit a response of your own. The BBB will also inform you if Hyundai fails to respond after the second request.
From there, the BBB will close the complaint and assign it a status depending on how Hyundai responded to the complaint and how you responded to Hyundai. If you still find Hyundai's response unsatisfactory after going through the BBB, you may need to pursue legal avenues of compensation and remediation.
Taking Hyundai to Small Claims Court
An issue rarely goes unresolved after going through both a company's official channels and the BBB. However, if a satisfactory resolution cannot be reached, the next step would be to take Hyundai to small claims court. This is especially necessary if your complaint involves a monetary loss for which you wish to be compensated, whether those are repair bills, medical fees, or missed time at work.
You also may need to take the individual Hyundai dealer from which you purchased your vehicle to court, and not Hyundai America or Hyundai Motor Group. The reason is that Hyundai's corporate headquarters or subsidiaries could be responsible for issues including faulty parts or misleading advertising and potentially cause recalls of their vehicles. Such problems often require legal intervention that goes higher than small claims court, as small claims are generally for claims of $5,000 to $20,000 depending on your jurisdiction.
Let DoNotPay Help You Get Your Hyundai Complaints Resolved
When you encounter a problem with your Hyundai that the dealer or the company either cannot or will not help you solve, you need to consult legal aid to take things to the next step. But filing a lawsuit against a large company can be complicated, time-consuming, and expensive. That's why DoNotPay is here to help.
If you want to skip the hassle of spending weeks hiring a lawyer or drafting a lawsuit, but still want to hold Hyundai fiscally responsible, DoNotPay has you covered in a few simple steps:
- Log-in to DoNotPay and select the Sue Now product.
- Tell us how much you are owed by the company, if applicable.
- Select the reason for your lawsuit.
- Provide details about why you're filing the lawsuit including photographic proof and other important information.
That's all you have to do. Once you've submitted the details, DoNotPay will generate a demand letter on your behalf or help you with filing court forms. We'll even mail a copy of the demand letter to the business you want to take to court and offer you a professionally written script you can use in your case.
DoNotPay Helps You File Complaints With Just a Few Clicks
When a business fails to hold up to their end of a deal, they should be held responsible for their actions or lack thereof. However, filing a complaint through the proper channels to ensure compensation is often a complex and time-consuming process. However, DoNotPay offers a service that can help you take legal action without needing to spend weeks drafting a complaint or finding a lawyer.
We allow you to hold any company responsible in small claims court, including:
- The United States Postal Service
- Taco Bell
- One Shot Keto
At DoNotPay, we offer services that help you find hidden money, sue anyone in small claims court, fight against large companies, and cut through bureaucracy. Our app is designed to be fast, easy, and successful at solving your problems. So, sign up with DoNotPay, and let us go to work for you.