How to File Hotels.com Complaints the Easy Way
With the world opening up and many people looking to start traveling once again, travel websites like Hotels.com are experiencing an influx in popularity. Hotels.com has been operating for several decades and offers travelers a convenient and quick way to book hotel rooms online.
The appeal of Hotels.com is that it saves information for thousands of hotels, B&Bs, motels, and other commercial lodging all in one place, allowing you to quickly and easily narrow down your search for the perfect stay.
That said, can be fairly common. If you have experienced an issue with a property that you booked through Hotels.com or are having some problems utilizing the Hotels.com website, you might want to reach out to customer service to try to get the problem resolved.
Common Hotels.com Complaints
Using any travel or booking website can open up the door to a host of issues. Here are some common reasons why consumers might have :
- The hotel didn't live up to your expectations.
- The Hotels.com website didn't work properly.
- You experienced a payment processing issue.
- You think that you were overcharged.
- You weren't able to book the property you wanted.
In some cases, you might be better off reaching out to the hotel or B&B directly–especially if your issue is directly related to your stay. Still, contacting Hotels.com customer service is a good idea, in particular, if you believe that the site bears some responsibility for the problems that you experienced.
How to File Hotels.com Complaints on Your Own
Did you have an aggravating experience related to b\your booking processed via Hotels.com? Here's how you can contact the website's customer service department on your own.
|How to Reach Hotels.com Customer Support|
|Virtual Agent||Chat Bot|
Support agents are on hand to answer calls 24 hours a day, 7 days a week. However, due to high call volume at peak hours/days, you could spend a long time on hold before you eventually get in touch with a live person.
For the best chance of getting your problem resolved, make sure to have all applicable information on hand, including receipts, payment information, and details about your stay.
Do You Need to Escalate Your Hotels.com Complaint?
So you've contacted Hotels.com customer support and not received any help at all. You might be feeling stuck, and more than a little frustrated, but you do have other options. Here are some ways to escalate your Hotels.com complaints, including information you need to know about getting started in small claims court.
- Reach out to the Hotels.com corporate office
The Hotels.com corporate office is the next step if you've been in contact with customer service and received no real help - or if you reached out and never got a response at all.
You can send a formal letter to the Hotels.com corporate office here:
5400 LBJ Freeway
Suite 500 Dallas
Include all information that might be relevant, including a chain of communication, receipts, and any other detail that could help the team at the corporate office resolve your complaint quicker.
- File a claim in small claims court
You can file a claim in small claims court against Hotels.com if you believe that the company owes you money. Lack of response is also a valid reason to sue a company, although the specifics for small claims court vary from state to state.
To improve your odds of getting a satisfactory resolution, you should gather all paperwork and communication trails ahead of time, making copies if necessary.
Use DoNotPay to File Your Hotels.com Complaints
Do you want to simplify the process of getting the compensation that you deserve? DoNotPay is the fast, easy, successful solution for getting the money that is rightfully yours without the stress.
Here's how to start a small claims lawsuit against Hotels.com by using DoNotPay:
- Log-in to DoNotPay and select the Sue Now product.
- Tell us how much you are owed by the company, if applicable.
- Select the reason for your lawsuit.
- Provide details about why you're filing the lawsuit including photographic proof and other important information.
It's as easy as can be. DoNotPay can get you started on the right path, eliminating the guesswork and helping you to understand how you can get the compensation that you are entitled to.
We can assist you with other issues such as:
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DoNotPay Helps Save You Time and Money
The legal process can be time-consuming, and dealing with customer service departments more often than not exceptionally frustrating. Save yourself time by using DoNotPay for all your complex customer support issues.
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Filing complaints and dealing with reputable corporations need not be intimidating. Sign-up with DoNotPay today and ensure your complaints are heard and given ample attention to.