How to File Complaints Effortlessly

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File Complaints the Easy Way

With the world opening up and many people looking to start traveling once again, travel websites like are experiencing an influx in popularity. has been operating for several decades and offers travelers a convenient and quick way to book hotel rooms online.

The appeal of is that it saves information for thousands of hotels, B&Bs, motels, and other commercial lodging all in one place, allowing you to quickly and easily narrow down your search for the perfect stay.

That said, can be fairly common. If you have experienced an issue with a property that you booked through or are having some problems utilizing the website, you might want to reach out to customer service to try to get the problem resolved.

Common Complaints

Using any travel or booking website can open up the door to a host of issues. Here are some common reasons why consumers might have :

  • The hotel didn't live up to your expectations.
  • The website didn't work properly.
  • You experienced a payment processing issue.
  • You think that you were overcharged.
  • You weren't able to book the property you wanted.

In some cases, you might be better off reaching out to the hotel or B&B directly–especially if your issue is directly related to your stay. Still, contacting customer service is a good idea, in particular, if you believe that the site bears some responsibility for the problems that you experienced.

How to File Complaints on Your Own

Did you have an aggravating experience related to b\your booking processed via Here's how you can contact the website's customer service department on your own.

How to Reach Customer Support
Phone Number1-866-797-0578
Virtual AgentChat Bot

Support agents are on hand to answer calls 24 hours a day, 7 days a week. However, due to high call volume at peak hours/days, you could spend a long time on hold before you eventually get in touch with a live person.

For the best chance of getting your problem resolved, make sure to have all applicable information on hand, including receipts, payment information, and details about your stay.

Do You Need to Escalate Your Complaint?

So you've contacted customer support and not received any help at all. You might be feeling stuck, and more than a little frustrated, but you do have other options. Here are some ways to escalate your complaints, including information you need to know about getting started in small claims court.

  1. Reach out to the corporate office

The corporate office is the next step if you've been in contact with customer service and received no real help - or if you reached out and never got a response at all.

You can send a formal letter to the corporate office here:

5400 LBJ Freeway

Suite 500 Dallas

Texas 75240

Include all information that might be relevant, including a chain of communication, receipts, and any other detail that could help the team at the corporate office resolve your complaint quicker.

  1. File a claim in small claims court

You can file a claim in small claims court against if you believe that the company owes you money. Lack of response is also a valid reason to send demand letters to a company, although the specifics for small claims court vary from state to state.

To improve your odds of getting a satisfactory resolution, you should gather all paperwork and communication trails ahead of time, making copies if necessary.

Use DoNotPay to File Your Complaints

Do you want to simplify the process of getting the compensation that you deserve? DoNotPay is the fast, easy, successful solution for getting the money that is rightfully yours without the stress.

Here's how to start a small claims lawsuit against by using DoNotPay:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

It's as easy as can be. DoNotPay can get you started on the right path, eliminating the guesswork and helping you to understand how you can get the compensation that you are entitled to.

We can assist you with other issues such as:

DoNotPay Helps Save You Time and Money

The process can be time-consuming, and dealing with customer service departments more often than not exceptionally frustrating. Save yourself time by using DoNotPay for all your complex customer support issues.

Allow us to help you with:

Filing complaints and dealing with reputable corporations need not be intimidating. Sign-up with DoNotPay today and ensure your complaints are heard and given ample attention to.

Want your issue solved now?