The Easiest Way to File Grubhub Complaints

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

How to Get Compensated for Your Grubhub Complaints

Online food delivery systems make it easy to get a meal delivered straight to your home, without the inconvenience of driving to get it yourself. Grubhub is one of the most popular food delivery services, partnering with local restaurants in order to deliver your favorites, from essentials to tasty treats for an indulgent evening.

While Grubhub is known for having reliable services, issues do pop up from time to time - and when they do, you can be left feeling confused and unheard.

If you need to file , DoNotPay can help.

How to Make a Complaint to Grubhub

Immediately after you encounter an issue with Grubhub, you should reach out to the customer support team. In many cases, the customer service department can help you resolve your , especially if it is related to payment processing or if you have a question about when your active order might be getting delivered.

Ways to contact Grubhub customer support:

Phone Number1-877-585-7878
WebsiteYou can contact Grubhub through their chatbot.
Social MediaGrubhub is active on Facebook, Twitter, and Instagram

One important thing to note about contacting Grubhub through their online chat feature is that you will be receiving automated responses. Many times, these responses don't actually address your concerns, so you might end up calling Grubhub either way. Then, you should count on spending some time on the phone waiting to be connected to customer service. All in all, this process could take you well over an hour - and if you have a pressing issue related to an order, that's time you might not be willing to burn. Social media could be a quicker way of getting your concerns addressed since Grubhub appears to be very active on social media - but even that can be hit-and-miss.

However you choose to contact Grubhub customer support, you should be prepared to have all the proper information on hand, including:

  • payment information
  • order information (if applicable)
  • the date of the order you are inquiring about.

How to Escalate Your Grubhub Complaint to Small Claims Court

If you aren't able to get your issue resolved by reaching out to Grubhub customer service, you will probably want to take further action.

You have a couple of options for doing this:

  1. Reach out to Grubhub corporate. Escalating a Grubhub complaint to the corporate office might help you to get the results that you are looking for. Additionally, reaching out to the corporate office might be a good option if you feel uncomfortable describing a particular issue over the phone to a customer service agent. Here is the address for contacting the Grubhub corporate office: Grubhub World Headquarters, 111 W Washington St Ste 2100, Chicago, IL 60602. Be as detailed as possible in your letter, and include a paper trail, if you have one, including receipts or records of any previous contact with Grubhub customer service.
  2. File a claim in small claims court. Depending on your state of residence, you might need to find out what your recourse is to take Grubhub to small claims court. Your best chance for making a strong case against Grubhub is by having plenty of evidence on hand, including any applicable documents. Proof of contact is an important document to share with the court since judges will want to know that you previously tried to contact Grubhub and were not successful in getting the problem resolved.

Getting a Grubhub complaint taken care of is a complicated process, and depending on your method of communication, it could easily take weeks or even months to resolve.

If you want to expedite the process and get the money that you rightfully deserve, turn to DoNotPay.

DoNotPay Makes it Easy to Start a Small Claims Lawsuit

Here's how to start a small claims lawsuit against Grubhub by utilizing DoNotPay:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

That's it! DoNotPay saves you time and money by generating a demand letter or complaint letters on your behalf. issues can be confusing and stressful, so take one more thing off your plate and allow DoNotPay, the fast, easy, successful solution, to help you out.

What Else Can DoNotPay Help With?

DoNotPay's Complaint Letters product can make your life much easier, giving you recourse against companies that have not treated you fairly. Every year, consumers lose thousands of dollars after experiencing customer service issues with various companies, from restaurants to supermarkets and auto repair centers.

Here are a few ways that DoNotPay can help you get the money that you deserve:

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