ByHow to File Groupon Complaints Easily
Everyone has had a bad experience with a company at some point, and sometimes these experiences can be costly. Maybe the company owes you money, or they've been unresponsive to your complaints and/or issues. Whatever the reason is, filing a complaint should be easy and taken seriously by the company. So, how can you file a
Fortunately, DoNotPay has an easy way to help you when it comes to filing complaints with a company, even including companies like Starbucks, Chipotle, and Doordash. We can tell you exactly how to file a complaint, and what you can do next if your complaint remains ignored. You won't have to worry about a thing when using DoNotPay's services.
How to Make a Complaint to Groupon
isn't necessarily difficult, but it can be frustrating. Groupon isn't known for having a great customer service department, so complaints are often left ignored by the company. There are a few different methods of filing a complaint though, such as by phone, website, or through an online chatbot on their website.
| Ways to Contact Groupon Customer Support | |
| support@groupon.com | |
| Phone Number 1 | (888) 664 - 4482 |
| Phone Number 2 | (877) 788 - 7858 |
| Phone Number 3 | (999) 375 - 5777 |
| Online Contact Form | https://www.groupon.com/customer_support/web/faq/search?searchText=file%20complaint/ |
Customer support is open 7 days a week from 8 AM - 7 PM CST. Be aware that Groupon is not quick about responding to customer complaints, and they may not provide a satisfactory solution.
How to File a Complaint Against Groupon
When a company is unresponsive to customer complaints, it may be time to take the problem to the media or a state official. Since companies don't want their image ruined, this will usually get them to fix a problem or give out compensation in a much more timely manner.
To file a complaint against Groupon:
- Consider how you want to go about the issue. Do you want to go to the Better Business Bureau? A state official? A consumer agency? Or would you rather go through all three because the complaint has gone unresolved for so long?
- Even if you've made up your mind about where you want to go, you may want to try going to social media first. A place like Twitter or Facebook would be a great way to start the complaint process against Groupon.
- Try making a complaint on the Better Business Bureau's website. They have a page dedicated to complaints against other companies.
- You can also go to California's State and Local Consumer Agency to file a complaint against Groupon since the company is located in the state of California.
Contact California's State and Local Consumer Agency:
The specific department you'll want to contact is the California Department of Consumer Affairs.
Phone Number: (916) 445 - 1254
Toll-Free Number: (800) 952 - 5210
TTY: (800) 326 - 2297
Email: dca@dca.ca.gov
Take Groupon to Small Claims Court if Your Issue Is Not Resolved
Common Groupon Problems
Clients have reported the following issues to Groupon customer service:
- Getting a Refund or Canceling a Groupon
- Missing Orders
- Groupon voucher not working
- Undelivered Groupon orders
- Groupon code is not working
Companies don't always take action when it comes to complaints. They may try to make their customers feel "heard" without actually doing anything about the problem. If Groupon isn't disciplined for its actions, then they're likely to continue doing the same things as before, causing more customers to run into the same issue you faced. This can be extremely frustrating, especially because many companies will simply take the loss of one customer and continue. They don't believe anyone will go through the of taking them to court over it, but that's exactly why you should.
If Groupon truly cared about making their customers feel as though they had a voice, then they'd take care of every complaint immediately, even if it's a small one that can be solved by issuing a coupon to make a customer happy. Sometimes, that's really all it takes, but not every situation is the same. If Groupon refuses to acknowledge and/or provide a resolution to your complaint, then you absolutely should take the company to small claims court over it. Get compensation for your troubles, and make sure your issue is resolved.
Send demand letters to Groupon Easily with DoNotPay
Taking Groupon to small claims court may sound like more trouble than it's worth, but that's not true. A company needs to learn from their mistakes, no matter how small or insignificant they may seem, so DoNotPay is there to help make the process easier for you.
Here's how to start a small claims lawsuit against Groupon with DoNotPay:
- Log-in to DoNotPay and select the Complaint Letters product.
- Tell us how much you are owed by the company, if applicable.
- Select the reason for your lawsuit.
- Provide details about why you're filing the lawsuit including photographic proof and other important information.
DoNotPay Can Help You Send demand letters to Any Company
If your complaint is with another company and not Groupon, or alongside Groupon, then don't worry. DoNotPay can help you take just about any company to small claims court if they've been unresponsive or unhelpful regarding your complaint.
Some of these companies include:
And almost any other company. Don't let your voice go unheard.
What Else Can DoNotPay Do?
If you have a problem, DoNotPay can almost certainly help you find a solution. They don't just help with problems either;
- Airline Flight Compensation Hacks
- send demand letters to anyone
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With such a wide array of problems that can be solved through one company, don't miss out on your chance to take advantage of DoNotPay.