File Dunkin' Donuts Complaints in a Snap

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

File Dunkin' Donuts Complaints and Get Compensated

No one wants to have an issue with a company, especially if it is their favorite brand. However, accidents do happen, and you should know your options when it comes to making or complaints with other national brands. Being able to have your voice heard by the company is the best way to get change initiated, either at the location you visit, or at every location the company owns.

The best way to start with any consumer complaint is to contact the company directly, either through management at your local store or through the corporate website. If these options do not work, you can always escalate the matter to small claims court. For that, DoNotPay can help.

How to Make a Complaint With Dunkin' Donuts

When customers have a problem, they can choose to do one of two things: ignore the issue or file a complaint with the company. If it is a serious issue, filing a complaint is often the best choice not only to help you, but to also help customers in the future.

If you have an issue with Dunkin' Donuts, you can to the company's website. In the Contact Us section, you will have the option to email the company with your complaint, call the helpline, or write to the support center address.

Dunkin' Donuts Support SiteFAQ Page
Dunkin' Donuts Phone Number

for Perks and Mobile App questions


Mon - Fri, 7AM-7PM EST

Dunkin' Donuts Phone Number

for Feedback


Mon - Fri, 7AM-7PM EST

Dunkin' Donuts Support

(for Complaints by Mail)

Inspire Brands - Boston Support Center, 130 Royall Street, Canton MA, 02021
FacebookDunkin’ Donuts

In the case that customer service is unhelpful or unresponsive, you can escalate the matter to small claims court.

Taking Dunkin' Donuts to Small Claims Court

Taking a major brand to court doesn't seem like it would be an option for a person looking to settle an issue. However, there are valid reasons to take any company to small claims court if they have been less than accommodating in settling your issue. Some of the reasons that you could take accompany such as Dunkin' Donuts to small claims court include:

  • Lack of compensation for an issue where compensation has been promised
  • No response to continued contact with customer service for a valid issue
  • Personal injury or damages

There may also be other reasons that you could send demand letters to a company. Valid reasons for a small claims lawsuit will vary depending on where the lawsuit is filed.

Steps to Take to File a Lawsuit

Once you have decided that your issue meets the state requirements of filing suit in small claims court, you will want to start taking the steps necessary to file the suit and get prepared for court. The steps you need to take include:

  1. Identify your defendants—Companies may run locations in multiple areas, so you will want to check that you are listing the parent company of the brand as the defendant.
  2. Determine the claim you want to make—Small claims court caps lawsuits at $10,000.
  3. Craft and send a demand letter—This letter will allow you to ask the party for payment before you officially file the lawsuit and is required before you can file in court.
  4. Determine jurisdiction—You have the option to send demand letters to where you suffered loss or injury, or where the parent company is located.
  5. Prepare and Affidavit of Complaint—This document is the first document that gets the small claims process going.
  6. File with the court—Once you have officially filed your case, you will then be given notice when your case will go to court.

How to Send Demand Letters To in Small Claims Court With the Help of DoNotPay

If you have tried every other avenue to be heard by Dunkin' Donuts, but your issue still hasn't been resolved, you can choose the route. Taking a company to small claims court can help you settle your issue and may bring about bigger change at the company.

Here's how to start a small claims lawsuit against Dunkin' Donuts with DoNotPay:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

It only takes a few steps for DoNotPay to help you get started filing a lawsuit in small claims court against Dunkin' Donuts or any other company.

Filing Complaints With Major Companies

If you have a problem with a company, you may think that if it is a big brand, you may not be able to get a satisfactory resolution to your issue. However, there are ways to approach even the biggest company and get what you deserve. DoNotPay can help you with complaints against many major companies. Some of these companies include:

What Else Can DoNotPay Help With?

DoNotPay can assist you with a variety of tasks that you need to complete. Some of these tasks that DoNotPay can help with include:

These are just some of the tasks that DoNotPay can help you with, quickly and easily.

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