How to Make Cricket Wireless Complaints Easily

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Get Your Cricket Wireless Complaint Heard

Few things are as frustrating as purchasing a product or service and not having it deliver on its promise. However, even worse is not having your complaint heard and resolved in a timely and satisfactory manner. If you have a and don't know where to turn to get your issue resolved, DoNotPay is here to help.

Companies like Cricket Wireless have everything but flashing lights on their website to make purchasing their products or services easy. Still, when it comes time to make a complaint, locating where to do so can be like hunting for a wireless signal in the middle of the desert. No matter how hard you search, you just can't find the resources you need. Fortunately, you don't need to look for the highest peak to get your Cricket Wireless complaint heard.

How to Contact Cricket Wireless With Your Complaint

Cricket Wireless has many methods for reaching out to them with your complaint. The problem is that those resources are scattered and hard to locate. DoNotPay breaks down the direct resolution avenues for your below:

Ways to Contact Cricket Wireless Customer Support
Phone1-800-CRICKET (274-2538) or 611 from your mobile phone
HoursMon-Sat: 9 am - 9 pm ET and Sun: 10 am to 9 pm ET.
ChatLocated on their website under "Contact Us"
MailMail a Notice of Dispute to Cricket's Department at Office of Dispute Resolution, Cricket Wireless LLC, 1025 Lenox Park Blvd, 5th Floor, Atlanta, GA 30319

But what happens when you spend your valuable time and energy pursuing your complaint through one (or many) of these avenues and all you hear is - crickets - or the resolution offered isn't satisfactory?

Filing a Claim Against Cricket Wireless

Resolving your complaint may now be only one part of the equation when you've reached a boiling point. You also want other consumers to know about your experience. At this point, you may choose to pursue your complaint through one of two paths:

  • Better Business Bureau (BBB)
  • Office of the Attorney General (Atlanta, GA)

How to File a Complaint Against Cricket Wireless With the BBB

The BBB not only helps you file a complaint against Cricket Wireless, but it also tracks trends with companies and alerts consumers through its rating system. In this way, your voice gets heard, and you may prevent another consumer from enduring the same complaint. To file a Cricket Wireless complaint with the BBB:

  1. Navigate to the Georgia BBB website.
  2. Choose "File a Complaint" from their home page.
  3. Choose "I'd like to file a complaint against a business, and have BBB help me get a resolution to my problem."
  4. Search for and choose Cricket Wireless.
  5. Answer the questions as they appear.
  6. Click Submit
  7. Fill out the complaint form, including personal contact information and a narrative of your complaint.
  8. Review and submit your complaint.
  9. Complaints that fit BBB criteria will be sent to Cricket Wireless within two business days.
  10. Cricket Wireless will have 14 calendar days to respond.
  11. You'll be notified of the response or lack of response

How to File a Complaint Against Cricket Wireless Through the Office of the Attorney General

The Office of the Attorney General's goal is to address complaints that involve businesses acting in an unfair, unlawful, or deceptive way. They do this by the following process:

  1. You should first attempt to resolve the problem with yourself. If not successful, continue to #2
  2. Gather any documentation and facts about your complaint.
  3. File your complaint through an online form, or
  4. Download, print, complete, and mail a paper complaint form to the address on the form or fax it to 404-651-9018, or
  5. Call 1-800-869-1123 (Mon-Thurs. 8:30 am to 5:00 pm, Friday 8:30 am to 4:00 pm)
  6. Once your complaint is received, it will be evaluated, and you may be referred to another agency, or the Office of Attorney General may communicate with Cricket Wireless.
  7. You will be notified by letter or email, although it may take some time.
  8. Regardless of the outcome, your experience helps establish behavior patterns that can lead to action to benefit future consumers.

Pursuing Your Complaint in Small Claims Court With DoNotPay

You've made Herculean efforts to resolve your complaint. You're tired and no closer to a resolution, and now all that remains is small claims court. The very thought of drafting documents to send demand letters to Cricket Wireless or hiring a lawyer to do so is overwhelming, and all you can see is dollar signs.

Don't give up! You are not alone. DoNotPay is here to help make sure you get justice without sacrificing more of your valuable time and money. You answer a few questions, and we handle the rest. A professionally written demand letter is key to holding Cricket Wireless accountable, and we're here to provide that for you.

Here's how to start a small claims lawsuit against Cricket Wireless with DoNotPay:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

That's it! Your small claim case of less than $20,000 is ready to go with a professionally written demand letter or complaint letters forms. In addition, we'll mail a copy of the demand letter to Cricket Wireless and provide you with a written script that gives you the best chance of success in court.

Got Other Complaints? DoNotPay Is Here to Help

Cricket Wireless isn't the only company that can be high on your list of frustrations. DoNotPay can also help with complaints against:

You don't have to accept subpar products and unresolved complaints. Let DoNotPay make your complaint resolution fast and simple.

DoNotPay is Here for More

Mundane tasks using up your physical and emotional energy? They don't have to with DoNotPay. DoNotPay helps quickly, easily, and successfully mark many to-dos off your list, including:

DoNotPay puts control of your day back in your hands. We do the work; you enjoy the results.

Want your issue solved now?