File Complaints Against Carvana and Get Compensated

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Make Carvana Complaints and Get Compensated Easily

If you need to , or if you're thinking about taking them to small claims court, you're in the right place. DoNotPay can help you file complaints with Carvana and consumer advocacy organizations. If you don't get the results you deserve from Carvana, we can help you take them to small claims court.

Carvana is likely to settle the dispute rather than pay hefty amounts to their attorneys. But rest assured that if you wind up in court, you'll be well-prepared with the help of DoNotPay.

Today, we'll address everything you need to know about Carvana complaints, like Carvana company information and contact information, how to file a complaint (and where), how to use DoNotPay to sue Carvana in small claims court, and other services you might love from DoNotPay.

Right now, you're angry at Carvana, and you're ready to file a complaint. Let's get started.

About Carvana

Carvana is a rather new take on used car sales. This online used auto retailer is based in Tempe, AZ. Their marketing ploy includes multi-level car vending machines, for which they are famous. The company has been in business since 2012.

  • Carvana is registered with the Better Business Bureau (BBB). At the time of writing, the BBB is updating Carvana's listing, so no count of complaints is available.
  • Carvana is also watched closely by, which publishes 878 reviews at the time of writing. Their overall score is a mere 2.8 of 5.

What Types of Complaints Are Common with Carvana?

While Carvana does have many good reviews online, there are also hundreds of . They usually relate to:

  • Surprise problems at the time of "the swap." The "advocate" at Carvana will negate the sale at the last minute for some unknown reason.
  • Delivery, pickup, and "swap" delays that go on for days
  • Mechanical problems with the vehicles
  • Issues getting similar replacement vehicles after a mechanical problem
  • Paperwork and administrative problems, like misspelled names

If you're having any problem with your Carvana purchase, sale, or swap, you need to know where to make that complaint.

Where to Make Carvana Complaints

The table below explores the ways you can contact the company and make complaints.

Carvana Customer Support Contact Information
AddressCarvana, LLC

1930 West Rio Salado Parkway

Tempe, Arizona 85281

United States

Phone Number1-800-333-4554
Online Contact FormHelp Page

Note that Carvana makes it rather difficult to send them a time-stamped email, and this is the evidence that works best in court. Be sure to document your complaint!

If you get in a chat, take screenshots, write down the representative's name, and document the time. If you call them on the phone, ask for a ticket number and the agent's name. As one attorney once told us, when it comes to court, "to not document, is to not do."

If you feel like Carvana is giving you the runaround, you can make complaints to other organizations and blast them on social media.

How to Get Carvana’s Attention

  • The BBB is a great starting point for complaints. Just visit to start your complaint.
  • Social media works wonders, too. They have Twitter and Facebook accounts, and they're eager to keep it complaint-free.

Once you've exhausted these outlets, it's time to take Carvana to small claims court.

How to Sue Carvana in Small Claims Court With DoNotPay

If you've made many complaints and gotten nowhere, it's time to sue Carvana. We know that sounds intimidating, but the fact is, a small claims court exists to protect individuals like you from big companies and corporate monsters who want to take advantage of you. Of course, you'll need to prove that you've given Carvana every opportunity to right this wrong.

Have you chatted on the chatbot and made some phone calls? Do you have some documents to prove Carvana is giving you the runaround? Great! Now it's time to fight back.

Here's how to start a small claims lawsuit against Carvana with DoNotPay:

  1. Log-in to DoNotPay and select the Sue Now product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

That's all you need to do. DoNotPay will prepare your documents and create a script you can use in court. You won't be at a loss for words, we promise.

But remember, there's a good chance Carvana will settle with you now rather than go to court. It's a lot cheaper to pay you than pay an attorney.

Now that you've battled Carvana and won, it's time to see how else DoNotPay could help.

Sue Any Company With DoNotPay

You can take any company to small claims court with DoNotPay. You can fight:

What Else Can DoNotPay Do?

You can use DoNotPay to file complaints and deal with more issues that need fast and effective solutions, such as

. You'll love how it feels to have a robot attorney on your side.

Want your issue solved now?