How to File Apple Complaints in 4 Easy Steps

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

File a Complaint Against Apple With No Hassle

Formerly known as Apple Computer, Inc, Apple Inc. is a multinational corporation responsible for producing personal computers and computer software, consumer electronics, and media content. Their flagship product, the iPhone, is one of the best-selling pieces of technology of all time. The company was founded by Steve Jobs, Steve Wozniak, and Ronald Wayne in 1976 and has gone on to become a giant in the tech industry.

However, the massive success of Apple does not mean that they are immune to making mistakes. If you've purchased an Apple product and found yourself unsatisfied, you may have attempted to contact customer service to let them know. And if customer service either failed to help you or refused to take responsibility for the problem, you would be entitled to file . That's where DoNotPay comes in to help you get the compensation you deserve.

How to Contact Apple Customer Support to Make a Complaint

When a problem arises with an Apple product, your first step should be to contact Apple and attempt to solve it. Because Apple is such a large tech company, their customer support is extensive and trained to handle many situations, from consumer problems to troubleshooting. There are several ways you can reach out to Apple customer support if you have . Your first option is to use the online form available on their website:

  1. Visit the Contact Us section of Apple's website.
  2. Scroll down to the 'Product and Services Support' section and click 'Start your request online.'
  3. Enter the problem that you are having in the search bar.
  4. Choose from the list of pages that appears, or sign in using your Apple ID to receive more personalized solutions.

If you can't find help with your problem through Apple's online support, you should contact the company directly. Hopefully, you will be connected with a customer service representative who will do whatever they can to resolve your issue.

How to Reach Apple Customer Support
U.S. Technical Support Phone Number(800) APL–CARE (800-275-2273)
Online ASL SupportSupport Page
Apple Media Helpline(408) 974–2042
Beats By Dre Support(800) 442–4000
Apple's Corporate HeadquartersApple One Apple Park Way Cupertino, CA 95014 (408) 996–1010

In addition, you can contact Apple's corporate headquarters if your inquiry or complaint goes beyond customer support.

Filing a Complaint Against Apple

While Apple does a lot to handle complaints in-house, sometimes an issue goes unresolved or isn't adequately resolved. In these cases, it's best to seek help or remediation elsewhere. There are several ways you can attempt to resolve the issue on your own:

  • Report Apple to the Better Business Bureau or the Federal Trade Commission.
  • Leave a review on Yelp, Google, or Angie.
  • Report Apple to your state's Attorney General's office.
  • Voice your complaints on Apple's social media outlets.

Through these alternate methods, you have multiple options for getting the attention of Apple and having your complaints addressed. You can also take steps to ensure that others with similar complaints can find solutions or avoid a challenging experience.

Take Apple to Small Claims Court if Your Issue Goes Unresolved

If you've made every available attempt to solve your problem and still found Apple either unable to help or unwilling to take responsibility, your next option is to take them to small claims court. As a consumer, you have a right to compensation when a company fails to deliver on its promises, provides you with a defective product, or deals with you in bad faith. In small claims court, you can sue for compensation in an amount between $5,000 and $20,000, depending on your state's limit.

While filing a lawsuit against Apple is your best bet for receiving compensation when other methods fail, doing so on your own can seem daunting. Small claims cases can be time-consuming and expensive between finding a lawyer, drafting a lawsuit, and dealing with various court-related fees. But, with DoNotPay, you don't have to worry. Our solution will take the hassle out of seeking the justice you deserve in just a few simple steps.

How to Sue Apple With DoNotPay

Here’s how to start a small claims lawsuit against Apple with DoNotPay:

  1. Log-in to DoNotPay and select the Sue Now product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

And that's all you have to do. Once you've provided the necessary details, DoNotPay will handle the rest, including generating a demand letter on your behalf and filing any court forms that you need. We'll even mail the demand letter to Apple for you.

DoNotPay Can Help You Take Any Company to Small Claims Court

If you've dealt with a business and found yourself unsatisfied with the product or service you received, you have a right to have your problems heard and resolved by that company. If they refuse to take responsibility and make things right, turn to DoNotPay. We have a solution that will help you sue any company in small claims court, no matter their size.

You don't have to remain unsatisfied with the services and products of Apple or any other company. And filing a complaint or suing a company in small claims court doesn't have to be a hassle. Sign up with DoNotPay, the world's first AI Consumer Champion, and fight back.

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