A Brief Guide to Filing Amtrak Complaints

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File Your Amtrak Complaints the Easy Way

Amtrak, officially the National Railroad Passenger Corporation, is a passenger railroad service that was founded in 1971. The name Amtrak was formed from the words America and track. They provide medium distance and long-distance rail service to more than 500 destinations, primarily throughout the contiguous United States and to a few cities in Canada.

Amtrak is based in Washington, D.C. and operates more than 300 trains daily. Whether your trip was severely delayed or canceled with little notice, you had issues with an employee, or you experienced another problem, DoNotPay can help you navigate the process of filing .

Contact Amtrak Complaints Department

There are a few different methods you can use to reach out to Amtrak. Below are a few options:

How to Reach Waffle House Customer Support
Phone Number1-800-USA-RAIL (1-800-872-7245)

You can reach customer relations from 8:00 a.m. to 8:00 p.m. Monday through Friday.

Mailing address1 Massachusetts Ave NW

Washington, DC 20001

Online Contact FormContact Us

How to File a Complaint Against Amtrak

If you have exhausted your efforts to work through your issue with , and they have not been able to resolve the issue, you may decide to take further action and file a complaint against the company. Below are the main parties that you can contact when you wish to pursue Amtrak further:

  1. Amtrak Police Department - If your issue involves crime or suspicious activity, you should also file a report with the Amtrak Police Department.
  • Phone - (800) 331-0008
  • Text - APD11 (27311)
  • 911 - Call 911 in an emergency
  1. Better Business Bureau - Amtrak is not a BBB accredited business, but you can file a complaint. They currently have a C- rating. If you click the "file a complaint" button, they will walk you through the entire process.
  1. Office of Inspector General - This reporting method should be reserved for fraud, abuse and waste of resources, which are not your typical customer service issues. However, you can learn about whistleblower rights, which can be useful for employees who want to file a complaint or make issues known.

Can You Send demand letters to Amtrak Over Customer Service Issues?

At this time, customers cannot send demand letters to Amtrak. There is an arbitration clause in your ticket purchase that prevents you from suing and seeking trial by judge or jury. Disputes such as ticket refunds, lost luggage, even personal injury or death, must be handled through arbitration.

This quietly went into effect in 2019. Employees may have different rights, as may non-ticketed/non-customer individuals.

Suing in Small Claims Court Is Fast and Easy With Donotpay

Although you cannot currently send demand letters to Amtrak as a paying customer, lawmakers have been trying to change this. If there is a policy change, DoNotPay can help you navigate the process of Small Claims Court. Additionally, employees or others that are not bound by the arbitration agreement on a ticket purchase may have the right to send demand letters to in other circumstances.

Whatever the issue, DoNotPay can help you send demand letters to a company that has wronged you. It can be tedious and difficult to send demand letters to in small claims court, but DoNotPay makes the process less stressful. We eliminate the need for you to research and hire a lawyer or the stress of trying to handle documents and professional demand letters.

Our professional and award-winning service can help you send demand letters to a company by generating a well-written demand letter, and submitting court documents on your behalf quickly and easily.

Here's how to start a small claims lawsuit with DoNotPay:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

That is all you have to do! When you enter all of the required information, DoNotPay automatically generates a demand letter, or complaint letters forms, as requested. We can mail a copy of the demand letter to individuals or corporate addresses on your behalf. Further, we will provide you with a professional script that you can use in court.

What Else Can DoNotPay Do For You?

As a matter of fact, this efficient AI Consumer Champion can help you navigate customer service and complaint issues for a variety of companies and corporations. From government entities, to restaurants, to department stores or health centered companies, DoNotPay has you covered in dealing with:

Not only can DoNotPay help you send demand letters to an individual or company, we offer a variety of other services that can help you save time, money and stress. Here are a few examples:

Whatever you need, DoNotPay has a solution! Register on the website today and begin to deal with life challenges better with a AI Consumer Champion by your side.

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