File ADT Complaints and Get the Compensation You Deserve

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File ADT Complaints the Easy Way

ADT provides residential and commercial fire, security, electronic, and other related alarm monitoring services across the US. They're well-known in the country and beyond, but with their popularity come many complaints. If you are among those with , you might be wondering how to go about the process.

If it's any consolation, you are not alone. Many people have hard time filing complaints against ADT. Their efforts to reach customer service are rarely successful. Luckily, customer service is not the only way to file ADT security complaints. You can file a complaint with the BBB or lodge a dispute with your credit card company. If all these fail, you may need to take ADT to small claims court, where you'll fill out forms, serve letters and attend court hearings.

Unfortunately, no other way to bring an has the same power and leverage as bringing a lawsuit through the legal system. So, if you've tried contacting customer service unsuccessfully, you may need to go the legal way. DoNotPay can help you to this end. We will help you bring a case in small claims court to get the compensation you deserve. We have successfully helped clients file ADT complaints and others like:

How to Contact ADT to Make a Complaint

The first step to resolving your is contacting their customer support. You can do so through:

Phone Number

Call ADT customer support at (800) 716-3640 or (800) 252-015.

ADT Help Pages

You can get lots of information, including contact details, on the Help pages. At the bottom of the FAQs, there's a bulb that tells you to contact customer service directly if you've not found the answer to your complaint.

Social Media

If your efforts to contact them via the Help page fail, and you don't mind going public with your complaint, Twitter or Facebook can be great places to reach ADT. Often, you will get a quick response by going public.

Ways to Contact ADT Customer Support
Phone Number(800) 716-3640 or (800) 252-015

How to File a Complaint Against ADT Customer Support

ADT has four levels of service to ensure customer complaints are resolved. First, you'll contact one of their customer service advisors to inform them about your complaint. If their advisors fail to solve the complaint to your satisfaction, you can raise your issue with the customer service team manager. If you're still unhappy, you'll contact their customer solutions team. Finally, if the complaint is still not resolved within 20 working days, the issue will be escalated to the Director's office.

If you're still unsatisfied, you can file a complaint against ADT customer support to:

The Better Business Bureau (BBB)

BBB can help resolve your complaint with ADT. Just file a complaint through their website or submit a written complaint letter to your BBB (find yours in this directory). When submitting your letter, be sure to include your name and contact information.

The Federal Trade Commission (FTC)

The FTC works with consumers to prevent unfair or deceptive business practices. Therefore, you can file your complaint online through their Complaint Assistant or by calling 1-877-FTC-HELP (1-877-382-4357).

State Attorney General or State Consumer Agency

Alternatively, you can file ADT complaints with your local government or consumer organization. USA.GOV lists out consumer protection offices across all 50 states. Check the site to find yours. Before submitting your written complaint, call first to determine if the office handles your type of complaint and whether complaint forms are provided.

Take ADT To Small Claims Court if Your Issue Is Not Resolved

If your issue is not yet resolved despite going through all the above channels, your next best option may be to take ADT to small claims court. Here's a step-by-step guide on how to take ADT to small claims court.

  1. Determine if your claim qualifies for small claim courts: Your claim will be eligible for small claims court if the compensation you're seeking is between $5,000 and $10,000, though it can go as low as $2,500 or as high as $20,000 in some states. The type of compensation you want may also play a part. Most claim courts will only provide monetary compensation.
  2. Send a demand letter: You'll need to give ATD a chance to fix the issue voluntarily before you can sue them. A demand letter can help you do this. It doesn't have to be complex, but it should be worded correctly to be effective. You can then mail the letter to your local office. DoNotPay can help you write a demand letter.
  3. Fill out your court forms: Your state court website provides these forms. You'll need to fill out three or four copies, depending on where you're from. Be careful as any slight mistake might mean denial.
  4. File at court: Double check with your state court site to ensure everything is correct. Also, confirm the rules about the courthouses that you'll go to and how to submit them. Often, you'll need to submit in person.
  5. Serve the forms to ADT: Inform ADT that you've filed paperwork to sue them. Ensure you're familiar with your local rules so you don't end up being thrown out with no compensation.
  6. Go to the courthouse again: The county clerk will issue a court date for your official hearing. Ensure you show up with all the relevant evidence.

You can go to the claims court with:

  • A copy of the letter of demand
  • Any agreement between you and ADT
  • Any document that proves the letter of demand was handed to ADT
  • ADT's contact details

Suing ADT with DoNotPay

As you may have noticed, it is not easy to sue ADT customer complaints in the small claims court. In addition to the legalities that go into the process, you must word your demand letter and fill out the forms correctly. Failure to do so may cost your case, leaving you with no compensation for your damages.

But you don't have to risk your settlement. Not when you can get help from the most reputable chatbot in the market. DoNotPay offers a fast, easy and convenient way to file ADT complaints. Our bot can generate the demand letter and send it to ADT. And the best part is it takes less effort on your part. Just a few clicks and you're done.

Here’s How to Start a Small Claims Lawsuit Against ADT With DoNotPay:

  1. Log-in to DoNotPay and select the Sue Now product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

That's it. DoNotPay will generate court filing forms or a demand letter for you. We will even mail a copy of the demand letter to ADT. DoNotPay takes care of the hard work for you, so you can focus on getting the money that's rightfully yours.

What Else Can DoNotPay Do?

DoNotPay works across all companies and entities with a click of a button. We can help you bring a case against companies like USPS, Wal-Mart, and Starbucks. But beyond filing lawsuits in small claims court, we can also help you:

Sign up today with DoNotPay to get started.

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