How to File AAA Complaints in a Snap

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

How to File AAA Complaints Hassle-Free

Have you ever planned a trip and wished for a travel agent? Broken down on the side of the road and prayed for a quick fix? If you're an AAA member, you have access to these services and more with your enrollment. AAA serves over 60 million members from more than 1,000 branch offices across North America. With this many locations, it seems reasonable that you should get what you need quickly and easily. Unfortunately, this is not always the case. If you would like to file an about a bad experience, DoNotPay can get you started.

How to Reach AAA Customer Service

offers a wide variety of services, including

  • Home and Auto Insurance
  • Driver Training
  • Vehicle Purchase and Warranty
  • Hotel and Rental Car Discounts

Each of their 12 departments has its own phone number, service hours, and a contact form. With their focus on travel, three of the departments with the most traffic are

  1. Member Services, for enrollment and billing
  2. Emergency Road Service, for immediate vehicle needs and feedback on services rendered
  3. Travel Contact Center, for planning a trip or making reservations

While AAA membership does come out as an advantage for most people, some customers have been denied the full range of services due to their benefits. AAA members have reported

  • Being billed after trying to cancel membership
  • Not getting the roadside assistance they were promised
  • Getting verbal affirmation that services were covered only to find out they were not at the time of payment

If you have done business with AAA and are unsatisfied with the result, you can try contacting the relevant department to get your issue resolved. Contact information will vary by service area.

Contact Informations
Available ServicesPhone NumberOnline Contact Form
AAA Member Services866-636-2377 Phone lines are always open.Contact Us
Emergency Road Services800-222-4357 Phone lines are always open.Contact Us
AAA Travel Contact Center800-436-4222 Phone lines are open Monday to Friday – 9 am to 6 pm Saturday – 9 am to 4 pm Sunday – 10 am to 4 pmContact Us

Amplifying Your Voice With an Agency

If you feel that you have not been heard while working through AAA's dedicated contact channels, you can with the Better Business Bureau. Before you start the complaint form, ensure that you are filing your complaint with the right AAA office, as complaints cannot be transferred to different locations, and filing with the wrong office may delay your resolution if any can be provided.

When you file, you will be asked some qualifying questions to ensure that the BBB can resolve your problem. You will then be asked for your personal information so the Bureau can contact you. Once your contact information is complete, you can provide details about your incident. Be as specific as possible and include

  1. Dates of any calls made to AAA
  2. Amounts of disputed transactions
  3. Confirmation numbers on purchases
  4. Any other information that will help the BBB and your AAA branch link the problem to you.

Taking AAA to Court

Potential Reasons for a Suit

Some AAA members have reported being billed for services they no longer want or did not receive as promised. If you have filed a complaint and received a response that did not address your needs, you may want to send demand letters to AAA in small claims court. If you choose to send demand letters to on your own, first ensure that you are working with the right parties. AAA will claim that they are not responsible for any service issues or damages incurred by private companies they contract with, so you may want to try filing a complaint with that company first.

Be aware that not all claims are suitable for small claims court. Smaller transactions like membership fees and towing charges will likely be covered, but your state's laws will decide the limit that you are able to send demand letters to for. Consult your state's judicial branch website for details. If your case fits the guidelines for small claims court, you will need to file a form to start your case. The fee to file may be included in your award if the court rules in your favor.

Let DoNotPay File for You

You could spend your time trying to figure out how to send demand letters to AAA, or you could let DoNotPay do all the legwork for you. You can get started with your case in just four steps:

  1. Log-in to DoNotPay and select the Complaint Letters product.

  2. Tell us how much you are owed by the company, if applicable.

  3. Select the reason for your lawsuit.

  4. Provide details about why you're filing the lawsuit including photographic proof and other important information.

Once we get your information, we'll get the ball rolling for you. We know it's disappointing to get less than you were promised, and unfortunately, it can happen anywhere, not just with AAA. DoNotPay has you covered for any company with these same four steps, including

One Shot KetoChipotleTaco BellDoorDashThe US Postal Service

Try DoNotPay today to get your problem solved fast!

Want your issue solved now?