The Ins and Outs of Patagonia Lifetime Warranty

Warranty Claims The Ins and Outs of Patagonia Lifetime Warranty

Patagonia Lifetime Warranty—A Complete Guide

American company Patagonia makes and sells outdoor clothing and gear for men, women, and children. You can buy their products online, from an authorized dealer, or in over 70 bricks-and-mortar stores worldwide. Here are some examples of what they offer:

  • Jackets and vests
  • Shirts and T-shirts
  • Sweaters
  • Socks
  • Boots
  • Backpacks
  • Sleeping bags

Does Patagonia Have a Lifetime Warranty?

Patagonia’s products come with a lifetime warranty. Clients who are not satisfied with their product can return it for:

  • Repair
  • Replacement
  • Refund

In some cases, the company is willing to repair your item free of charge. If you are returning an item for any reason, Patagonia requires that it is clean. Otherwise, they will send it back. When returning an item for a replacement of a different size or color, you need to:


  • Send it back on time
  • Make sure it’s in a new condition and that the tag is attached

Take a look at the table below for details.

Type of Cost Covered
Refund for dissatisfaction Yes
Wear and tear damage repair No
Repair of damage on technical items (wetsuits, waders, etc.) Maybe
Return shipping Yes
Price difference when replacing for a more expensive product No

How Do I Claim a Warranty Directly With Patagonia?

You can claim a warranty for your purchased Patagonia product in three ways:

  • On the company’s website
  • By contacting customer service
  • In Patagonia’s stores or authorized retailers

Claiming a Warranty Online

To file a request for an exchange or refund on Patagonia’s website, follow these steps:

  1. Go to the Returns and Exchanges page
  2. Enter your order number and billing ZIP code
  3. Click Next and enter the required information

If you can’t find your order number, you can:

  1. Use Patagonia’s online form
  2. Fill out personal information
  3. Enter the information about the product and provide a reason for returning it. If you’re returning more than two items, use more forms
  4. Mail the form, purchase receipt, and the product to:

Patagonia Returns

8550 White Fir St

Reno, NV 89523

Contacting Customer Service

If you choose to claim your warranty by contacting customer service, you can:

  • Call them at 1-800-638-6464
  • Use the chat function on Patagonia’s website from 6 a.m. to 6 p.m. PT on weekdays  and from 7 a.m. to 3 p.m. on weekends
  • Message Patagonia’s official Facebook or Twitter page

Returning the Item to a Store

You also have the option of returning the item to one of Patagonia’s stores or to the authorized retailer where you bought it. Use the Store Locator function on Patagonia’s website to locate a store near you. Refunds are available only at Patagonia stores. If you’re returning to an authorized retailer, they will issue a Patagonia Gift Card to you.

Not Sure Which Way To Claim Patagonia Warranty? Go Simple With DoNotPay

Claim Patagonia lifetime warranty in a few simple steps with DoNotPay. We can submit a Patagonia warranty claim on your behalf. DoNotPay offers user-friendly procedures for filing warranty claims for cars, homes, and all consumer goods.

Here is how to do it:

  1. Access DoNotPay in your web browser
  2. Choose the Claim Warranty option
  3. Select Warranty on a Purchased Item
  4. Enter details about the company and reasons for returning the product
  5. Click Submit my claim to finish

For any updates, expect Patagonia’s customer service to reach out to you directly.

DoNotPay Can Help You Appeal a Denied Warranty Claim

Most people give up when companies reject their initial warranty claims. With DoNotPay, you shouldn’t back down if you get a negative answer because we can help you file an appeal!

Once you access DoNotPay in your web browser, do the following:

  1. Select the Claim Warranty feature
  2. Choose Appeal a Denied Warranty Claim
  3. State that you’re appealing against a product manufacturer
  4. Provide details about Patagonia and your original warranty claim

You should expect to hear back directly from a Patagonia representative with a follow-up regarding your case.

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