How To Get a Mercari Refund Before You Know It

Mercari is a simple-to-use shopping app with more than 50 million downloads. It gives trading enthusiasts a chance to sell or purchase goods while following undemanding procedures. 

Receiving a faulty item or a damaged parcel is the last thing you want, regardless of the app or platform you tend to use for your purchases. If your Mercari order went wrong and caused you stress or dissatisfaction, it’s time to learn more about getting the best out of their refund policy. 

How To Request a Mercari Refund With DoNotPay

Not losing your temper while having to deal with return forms and refund rules might be a challenging task. Using DoNotPay will allow you to skip all these tiring procedures and get your money back with no delay. Our app completes all necessary steps to make an official refund request in your stead so you don’t have to waste time on arduous protocols.


Here are the instructions you need to follow:

  1. Access our platform through your web browser
  2. Find the Chargeback Instantly category and click on the Get Protected link
  3. Enter all the details the chatbot requests
  4. Confirm the name of the seller
  5. Sign the dispute letter digitally
  6. Click on the Sign and Submit button

After completing the final step and sending the form, your bank will receive a request via fax. You will also get a Mastercard and Visa code letter that should support your case and speed up the refund process, as per the Fair Credit Billing Act.

Essentials of the Mercari Refund Policy

In cases when the purchase you made is unsatisfactory, the possibility of a refund will depend on the reason for your discontent. You will be able to request compensation in the following situations:

  • The item you received is damaged
  • The seller sent a different item by mistake
  • The goods don’t match the seller’s description
  • The item you paid for is missing from your order

Once you notice any of these irregularities, you must report the issue to Mercari within three days from the parcel reception. The next step is usually a return process, but this isn’t always the case.

You won’t need to send the items back if:

  • They are hazardous 
  • They violate any part of the Mercari refund policy

The Mercari refund policy offers no partial refunds—the only option is to return the whole order and receive full compensation. 

The platform rules encourage users to initiate all transactions through the Mercari app, as otherwise, customers’ rights will be at risk.

Once the help center confirms that you are entitled to receiving a refund, they will issue an addressed return label and send it to you. You should include it in your parcel while sending the goods back. Note that you have a deadline—you need to ship the parcel back within three days from the reception. Once it’s done, all that remains is waiting for the company to return the money to the payment method you used for purchasing the goods.

Cases When Returns and Refunds Aren’t Possible

What if your reasons don’t belong to the list of relevant reasons? Let’s see which cases don’t count as eligible for receiving a refund:

  • The item you ordered doesn’t fit
  • The product was purchased with coupons only
  • The issue was reported after the allowed deadline
  • The product you purchased belongs to the prohibited items list
  • The item fits the description and it isn’t damaged, but you aren’t satisfied with it
  • The request was made after the payment was processed or after you rated the seller

Do you still think that you do have the right to demand compensation? In certain situations, Mercari might allow you to get extra shopping credits instead of actual money. It depends on your case and the company’s decision.

Are There Other Ways To Demand a Mercari Refund?

Apart from taking advantage of our app, which might resolve your issue within minutes, you can give a chance to a website form, too

Can You Request a Refund Via

Yes/No

DoNotPay

Yes
Email

No

Phone

No
Letter

No

Website

Yes
In Person

No

How To Use the Website Form To Ask Mercari for a Refund

Using the form that you can find on Mercari’s website requires some extra time, but in case you find it appropriate, you can complete it by proceeding as follows:

  1. Visit the Mercari Help Center page
  2. Click on the blue Contact Us button
  3. Choose the Returns option from the list
  4. Select I want to learn about returns
  5. Complete the form by adding personal details and explaining the reason for your dissatisfaction
  6. Attach at least four pictures showing the item from all sides and the appearance of the packaging
  7. Send the request

Note that you shouldn’t leave any sensitive information such as security codes or credit card numbers in this form. A valid email address or phone number will be necessary for the agents to get in touch with you. 

Although this method isn’t too demanding, it might take a few days until the help center acknowledges your request.

How Long It Takes To Receive the Money Back

The Mercari refund time depends on the payment method you used. It usually takes around five working days for the money to return to your bank account. This rule also applies to the cases when you paid for your orders using a gift card—the paid amount will be returned to it.

In case you used Mercari credits for purchasing the goods you returned, the funds should be back to your account in less than a day.

How To Check the Status of My Refund

Impatient to track the returned item and find out if it reached its destination? You can check the status of the return anytime by contacting Mercari via a website form. 

DoNotPay Has Your Back and Protects Your Consumer Rights

Our job is to create a better environment for your financial progress, and we do it by helping you eliminate all unnecessary expenses. This includes refunds from numerous companies such as Hulu, Target, Tinder, Western Union, etc. DoNotPay will cancel unused SpyFly, T-Mobile, Xbox Live, ABCmouse, or Chicago Sun-Times subscriptions and provide you with outstanding virtual credit cards that won’t let companies charge you for renewed free trials. 

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