How To File American Airlines Complaints Fast and Make the Company Address Your Issue
American Airlines is one of the largest airlines in the world, with more than 85,000 flights every day to more than 350 destinations in 50 countries around the world.
With many incidents and complaints coming from their passengers, American Airlines recently began to address complaints that have made people hate flying with them. Despite all their efforts, many customers still remain frustrated.
The most common complaints passengers have regarding American Airlines include lost baggage, damaged or broken items, and flight delays.
American Airlines will not be liable if their flight arrives late due to weather issues. That said, you can request a refund from American Airlines and claim compensation for delayed flights if they are more than three hours late due to a mechanical problem.
How To Complain to American Airlines
If there's an issue with your flight or your luggage, you can file a complaint with American Airlines. You can do so by calling 888-430-2022, writing to American Airlines, or filling out an online complaint form. The company will contact you within 3–5 business days to discuss your complaint.
For lost baggage or damaged items in passengers’ luggage, American Airlines only offers compensation if your checked-in luggage is lost for more than 12 hours.
The compensation amount is based on the total value of your luggage:
- For luggage valued under $250, the airline will only offer you $25 per bag
- If the value of your luggage exceeds $250, American Airlines will offer you up to $1200
After submitting a complaint, the airline’s customer service will send you a list that contains all the information about your luggage. This includes:
- The approximate weight
- Number of bags
- Traveling companions
- Flight numbers
The information will be used to settle your complaint, but keep in mind that you’ll likely have to invest a lot of effort to reach a satisfactory resolution with American Airlines. At times, the company may deny liability or request additional information continuously until they finally drop your complaint altogether.
That’s why it’s important to include all the relevant information in your complaint from the get-go and accurately describe the incident, as well as the action you’d like the airline to take.
It’s essential that you accurately remember the important details, such as the time and date, flight number, where the incident took place, and who was responsible for it. Make sure you have your ID, passport, and flight tickets at the ready since the company will likely ask for this information as well.
Keep in mind that American Airlines has a 30-day deadline for customer service claims. If you talk to the American Airlines customer service agents, they will only use parts of your complaint as information for their final decision.
|How To File a Complaint With American Airlines|
|Website||American Customer Service|
|American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Agencies You Can Contact To File Complaints Against American Airlines
What if you don't get a response from the company within 30 days? The airline will dismiss your complaint, and you won't get any compensation. Still, that doesn't mean you should give up.
If you have sufficient evidence that the company's negligence has caused you financial damages, you can contact one of the following agencies to submit an official complaint:
- Federal Aviation Administration (FAA)
- Department of Transportation (DOT)
- Better Business Bureau (BBB)
How To File a Complaint With the FAA
If you have filed a complaint to American Airlines but haven't received any responses, you can contact the Federal Aviation Administration (FAA). You can file a complaint with the FAA through the online form on their website.
The FAA will contact American Airlines and gather all the information regarding your case. The agency will respond within 10 days and let you know if they have opened an investigation.
How To File a Complaint With the DOT
If you can't resolve the issue with American Airlines, you can file your complaint with the DOT through the following online form.
American Airlines will be notified by the DOT, and the agency will gather all the information regarding your complaint. The DOT will respond to you within 10 days and let you know if they have opened an investigation.
How To File a Complaint With the BBB
If you haven't received any responses from the DOT or FAA, you can file your complaint with the Better Business Bureau (BBB). Visit this link to submit a complaint with the BBB and follow the instructions provided by the Bureau.
The BBB will collect all the information regarding your case and respond to American Airlines. The company has 30 days to reply to the BBB and let you know if they have managed to resolve your problem.
How To Sue American Airlines in Small Claims Court
You can also take your complaint to small claims court if you want to get compensation for expenses and damages that American Airlines has caused.
Small claims courts have strict rules that you must follow if you want to file a case against the company, meaning you would have to visit the court’s website or talk to a court clerk in person before you file a lawsuit.
To start the legal process, you must first draft a demand letter and send it to American Airlines, giving them the opportunity to resolve your complaint before you take the matter to court.
The demand letter must include:
- Your name and contact information
- The details of your complaint, including facts, damages, and losses
- The names and contact information of the witnesses who can support your claim
- A deadline for the company to resolve the matter (at least 60 days)
If American Airlines agrees to pay compensation for damages or injuries that it has caused, you can accept its offer by signing a settlement agreement with them.
If you don't receive a response within 15 days, then you can continue with your legal action against them.
DoNotPay Can Help You Sue American Airlines In Small Claims Court
If you don’t want to go through the trouble of navigating the complex legal processes or spend a small fortune on a lawyer who’ll handle the case for you, we’ve got you covered.
DoNotPay can help you sue American Airlines in small claims court by generating a demand letter and filling out all the necessary court forms for you in minutes!
To file a lawsuit against the airline in small claims court, all you need to do is:
- Open DoNotPay in your
- Select the Sue Now product
- Tell us how much money you are owed by the airline
- Select a reason for your lawsuit from the in-app menu
- Answer a few questions and provide any evidence that will help us build your case
That’s all there is to it! DoNotPay will draft a professional demand letter and send it to American Airlines, putting legal pressure on the company to respond to your complaint.
The app will also help you fill out the necessary court form, so if the airline doesn’t respond or if you’re not satisfied with their settlement offer, you can take the matter to court.
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