How To Use ICSolutions for Inmate Calling

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Get In Touch With Someone in Prison via ICSolutions for Inmate Calling

Inmate Calling Solutions (ICSolutions) is a telecommunications product provider for the inmate calling industry that was founded in 2002. They provide services to over 260,000 inmates in more than 230 correctional facilities across the U.S. This includes six different prison systems.

You can use ICSolutions to talk to your loved ones in prison. You can also choose to write to the inmates as prison pen pals.

If you need help with writing letters to inmates or locating them, DoNotPay is the app for you!

How Does ICSolutions Inmate Calling Service Work?

ICSolutions has a variety of features you can use to stay in touch with an inmate. Keep in mind that, if you want to communicate with an inmate, they will have to call you.

With ICSolutions, you can purchase any of the following services:

  1. Prepaid account
  2. Debit telephone account
  3. Collect calling
  4. Video visitations
  5. Voicemail messaging
  6. Secure deposits

Prepaid and Debit Telephone Account—What Are They and How Are They Different?

All phone services are prepaid, but there is a difference between a prepaid account and a debit telephone account. Both enable you to purchase a prepaid phone service for your incarcerated loved one, but with a prepaid account, the inmate can make calls to one number only—the designated telephone number. You decide which one that will be.

Prepaid account services expire after six months of your purchase. You can request a refund at any time for any credit that hasn’t expired.

With a debit telephone account, the prisoner has the option of placing a call to any number that isn't forbidden by the facility.

You may purchase these prepaid phone services in three ways:

  • Over the phone—Call customer service at 1-888-506-8407
  • By mail—Mail your check or money order to:


Attn: Customer Service Department/Debit Telephone Account

2200 Danbury Street

San Antonio, TX 78217

What Is Collect Calling?

Collect calling is a service that enables the inmate to make a call to your landline. When you accept the collect call, its cost will be charged via your regular phone bill.

Some telephone companies don’t allow this option, and some of them limit the amount of money that can be charged per month.

You can’t receive a collect call on your cell phone.

How Can You Get in Touch With Your Loved One Over a Video Call?

Before scheduling a video call, you’ll need to make sure that the facility you’re trying to contact enables this option. You can check this on the ICSolutions website.

Select the Agency option, and you’ll be redirected to a page that gives you details about video visitations for that particular facility.

Leaving Voicemails to Your Loved Ones in Prison

You can leave a voice message to your incarcerated loved one at any time, 24/7. The only detail you need to check is whether the facility the inmate’s in offers this option. If you have a prepaid account service, you’ll be able to leave a voicemail. All you need is the prisoner ID and the first three letters of their last name.

How To Use the Secure Deposits Service

By using Secure deposits, you can send funds to your loved one’s commissary account. This option isn’t available at every facility, so be sure to check on that before sending any money. ICSolutions guarantees that your money will reach your loved one’s account.

There are three ways to deposit money to the inmate’s commissary account:

  • Online
  • Via phone
  • At the in-facility kiosk

Who Can Use ICSolutions Inmate Phone Service?

Any inmate who has someone’s prepaid or debit telephone ICSolutions account can make a phone call. The only calls that aren’t allowed under any circumstances are incoming calls. If you want to talk to your incarcerated loved one over the phone, the best way is to ask them to call you through a letter. Inmates can use ICSolutions to contact:

  • Family members
  • Friends
  • Lawyers and other legal professionals

Keep in mind that phone calls between you and your inmate are recorded. Anything that’s on those recordings can be used against the prisoner in court.

The only phone calls that might be an exception to this are the ones inmate makes to their legal representatives. If the facility allows it, prisoners can have private conversations with their lawyers.

How To Send a Letter to an Inmate

Before sending a letter, you need to determine what inmate mail rules and regulations are. In most cases, rules are different for every facility, but there are some universal ones on how to address a letter to an inmate.

Find out what the universally allowed and prohibited items are in the table below:

What You Can Send to InmatesWhat You Can’t Send to Inmates
  • Photos
  • Letters
  • Postcards and greeting cards
  • Books
  • Clothes for court
  • Newspaper clippings that are appropriate
  • Anything that might be considered a weapon—pens, razors, hardbound books, etc.
  • Stickers
  • Anything that has sexual or explicit content
  • Perfumed letters
  • Letters with glitter
  • Money
  • Food
  • Letters with codes
  • Cigarettes
  • Drugs

To ensure your letter reaches the inmate, you need to write:

  1. Your full name
  2. The correct return address
  3. The prisoner ID
  4. The inmate’s unit
  5. The correct address of the correctional facility

How To Use DoNotPay’s Services To Send a Personalized Letter to Your Loved One in Prison

You want to contact your loved one via phone, but the only way is for them to call you—what can you do now? Spare yourself the time and trouble of waiting in lines at the post office. DoNotPay can send a letter for you in a few minutes and make sure it’s delivered quickly.

We will help you create an awesome digital letter that can include seasonal greeting cards. As soon as the prison officials approve it, your loved one will get a printed version.

To send a letter to an inmate, open DoNotPay in your and do the following:

  1. Log in to your DoNotPay account
  2. Click on the Connect With an Inmate option
  3. Select the Send a Personalized Letter feature
  4. Write the inmate’s full name
  5. Type in other required information
  6. Write the letter

You’ll have the option to choose whether you want to receive an answer from the inmate via the virtual mailbox. This is another useful DoNotPay feature—available to you within the Connect With an Inmate option.

How To Locate an Inmate With the Help of DoNotPay

DoNotPay can help you find your friend or a pen pal through our Connect With an Inmate feature. If you don’t know which prison they're in, we will locate them for you so you can contact them easily. Here’s what you need to do:

  1. Select the Connect With an Inmate feature
  2. Choose the Locate Someone option
  3. Enter the full name of the prisoner you’re looking for
  4. Provide other important information about the inmate
  5. Click on Proceed

It’s no big deal if you don’t know the inmate’s prison ID or unit—DoNotPay will find them regardless of this.

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