How To File Verizon Complaints the Easy Way

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To File Verizon Complaints the Easy Way

Verizon has been criticized for its poor customer service for quite some time now. In 2016, the company had the worst customer service ratings out of all major U.S. providers, according to the American Customer Satisfaction Index (ACSI).

It is no secret that the Verizon cellular system has been plagued by many issues in the past years, with many customers opting to cancel Verizon’s service. Whether it is with coverage, dropped calls, or bill disputes, people have been very vocal about it.

These customers wanted a change at some point and have reached out in various ways to express their opinions and try to resolve their issues.

Verizon seems to have taken the feedback from their users seriously, and the mobile carrier has continuously worked on upgrading their services and improving their customer support in the past five years.

Currently, Verizon is ranked as one of the best phone carriers with a customer service rating of 71/100.

That said, not all customer issues are resolved smoothly. If you have an issue with Verizon and their customer support is of no help, this article will introduce you to several other options to file a claim and have your problem resolved.

Verizon Customer Support

Verizon's customer support has been steadily improving in the past couple of years, and the company’s system has become more fluid. In addition to the telephone support, you can also send an email to Verizon and receive a response within a few hours.

To do so, just use the "Contact Us" form on their website. You will have to enter your contact information and describe the issue or problem clearly and concisely. Verizon will respond based on their due process, which includes checking your account information and investigating your claim.

Whether you want to ask Verizon for a refund or complain about issues with their services, you may also call 1-855-483-7200 to connect with one of their highly trained Customer Service Representatives.

If you have already done so, you may feel that the representative was not helpful enough, was rude to you, or simply dismissed your problem. If that is the case, we will introduce more methods on how to file a complaint about Verizon and how to get someone from the higher-level management involved in fixing the issue for you.

How To Contact Verizon Complaints Department
  • Not Available
  • Mobile: 1-800-922-0204
  • Home (Internet, TV, phone service):1-800-837-4966
  • 5G Home Internet: 1-844-687-7885
  • 5G Service & Support: 1-800-922-0204

How to File a Complaint Against Verizon in Small Claims Court

If you've been wronged by Verizon in any way or feel like the company's representatives can't or won't help with your issue, you can take the matter to small claims court.

Small claims court is a very effective system for resolving disputes over $5,000 that has been proven to be able to help the defrauded party receive payment for their issues.

To file a complaint against Verizon in small claims court, follow these steps:

  1. Create a claim and present it to the small claims court clerk. Be sure to include your name, address, phone number, and the date the claim was filed as well as any other necessary information (such as relevant proof that proves your case can be found at Verizon's website).
  2. File your claim. The claim has to be filed within the time frame of one year from when the incident occurred. For example, if you were charged for a service that you did not use or was not supposed to be inside your contract, this is a good time to file a case.

Once you've filed your claim, it will be reviewed by the small claims court clerk and either accepted or rejected. If your claim is accepted, Verizon will be notified of the claim filed against them within 21 days.

The court will schedule a court date, and the defendant (in this case, Verizon) will be notified and given up to 10 days to respond prior to the date of the trial.

The day of the trial, you will be given one hour to state your case, present evidence, and ask or answer questions. Next, Verizon will have the chance to offer their testimony and refute your statements.

Once both parties have presented their side of the story, you will decide whether you want to accept Verizon’s offer (typically monetary compensation) or take the matter to court by rejecting their offer.

If you accept Verizon's offer and the case is dismissed, the decision will be finalized.

If you choose to deny their offer and escalate the matter by filing a lawsuit against Verizon in small claims court, you will be given a trial date within 30 days of filing your claim in court. In this case, both parties must appear at the courthouse during the following three days for the trial to take place.

How To Sue Verizon in Small Claims Court With DoNotPay

Filing a claim in small claims court can be quite complicated. It usually takes about a month and typically involves hiring a lawyer who specializes in these types of cases.

DoNotPay gives you a faster, easier, more affordable way to take Verizon to small claims court and receive compensation for the damages suffered. All you need to do is answer a few simple questions by our AI-powered chatbot, and we’ll draft a demand letter or a court filing for you in minutes!

Here’s how you can file a claim against Verizon in a few easy steps:

  1. Open DoNotPay in your and select the Sue Now product
  2. Enter how much money you are owed by the company, if applicable
  3. Tell us the reason for your lawsuit
  4. Answer a few questions in the app
  5. Provide any evidence or recordings that will help us build your case

That’s all there is to it! With DoNotPay, you don’t have to bother with the convoluted legal process or spend hundreds of dollars on lawyers.

DoNotPay will draft and email a demand letter to Verizon on your behalf! If you don’t get a satisfactory response, we can help you escalate the issue and sue Verizon in small claims court to get the justice and compensation you deserve!

How To File a Complaint Against Verizon With the FCC

Another option at your disposal is to file an informal complaint against Verizon with the Federal Communications Commission. The first thing you have to do is to contact the FCC and submit a complaint.

You can do this by:

Apart from your contact information, the complaint must include:

  • The date of the incident or company interaction with which you are dissatisfied
  • Description of the problem that needs to be resolved
  • Possible solutions for how the problem can be resolved
  • Any other documentation such as bills that would help resolve the problem

If you need assistance in filing your complaint or want more guidance on what type of documentation you should submit for the type of issue you are having with Verizon, please refer to the FCC's Consumer Complaint FAQ page for more information.

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