How to Get a Uplay Refund in Less Than Two Minutes

Uplay was developed by Ubisoft as a multiplayer, communications, and digital distribution service that allows players to collect achievements and trophies in various video games. Ubisoft is responsible for some of the most famous video games, such as the Assassin’s Creed, Division, and Far Cry series. 

Players can buy digital copies on Uplay, but they sometimes end up not liking the game they purchased and want their money back. If you are wondering how you can get to a Uplay refund too, we know the fastest route.

How to Get a Uplay Refund With DoNotPay

Using DoNotPay to get a refund on any of Uplay’s services is easy, and it will take you only a couple of minutes. Applying for a refund is much easier with DoNotPay than jumping through customer service hoops on Ubisoft. 

  1. Log into your DoNotPay account from your web browser or your iOS device
  2. Scroll down and find Chargeback Instantly under the Protection Products section
  3. Click on Get Protected
  4. Fill in the necessary information about your Uplay purchase
  5. Click Sign and Submit

After you’ve taken these steps, a request will be faxed to your bank automatically. DoNotPay will also send a letter with all the VISA and Mastercard policies that can help you get your Uplay refund request approved. In case you decide to take additional steps like suing the company, DoNotPay will compile all the evidence about your purchase to help you win your case. 

How to Get a Uplay Refund on Your Own

If you’ve bought a Ubisoft game on Uplay and you’re not satisfied with the product, you can get your money back by requesting a refund by phone, on Ubisoft’s website, or through their live chat. 

Note that purchases for consumables, downloadable content, in-game currency, or purchases from in-game stores are not subject to Ubisoft’s refund policy

Can You Request a Refund Via

Yes / No
DoNotPay

Yes

Email

No
Phone

No

Letter

Yes
Website

Yes

In-person

No
Live Chat 

Yes 

Getting a Uplay Refund via Ubisoft Website

Applying for a refund on Ubisoft’s website is done by submitting a Refund Request ticket to the Ubisoft Store support team. To make the process easier, make sure you’re logged into the same account you used to make the original purchase. When applying for a Uplay refund, make sure you have your order number because you will be asked to provide it. 

Getting a Refund via Mail

You can opt to ask for a refund by contacting Ubisoft in writing. Open their website and scroll down until you find the Ubisoft division that serves your region. Ubisoft has relevant addresses in the USA, the UK, Australia, and Canada. You can also address the letter to their headquarters at 625 3rd Street, San Francisco, CA, 94107, the United States

Contacting Uplay Support via Live Chat

The option of contacting Ubisoft Support through their live chat is available at all times. The live chat might be at full capacity, which will prevent you from getting in touch with a rep immediately. Refreshing the page from time to time will help you see when there is an agent available. 

Uplay Refund Policy

Your request for a refund is eligible if you make it within 14 calendar days of receiving your purchase. If you bought a physical copy, the product must be in its original, unopened packaging. Ubisoft customer service will apply a restocking fee if the product is not in its original condition. 

The 14-day window for a Uplay refund applies both for digital and physical copies. Purchases of consumables, in-game purchases, or downloadable content are nonrefundable.

As far as digital copies go, you are not eligible for a refund if you’ve downloaded digital content unless the product has a major failure. For example, you do not qualify for a refund for a game you’ve already launched and played. If a product is faulty, you are eligible for a replacement, a refund, or compensation for any other loss or damage. 

Ubisoft titles that you purchased through any of the approved retailers are subject to the retailers’ respective store policies, and you’ll have to request a refund with the one you purchased the product from. These are Ubisoft’s approved retailers:

For example, if you’ve purchased Assassins’ Creed Odyssey on Steam, you’ll have to request a refund on Steam. 

Can You Cancel Your Order on Uplay?

A request for canceling your order can be submitted at any time. Orders that have already been received by Ubisoft’s processing center are not eligible for cancelations. Bear in mind that orders for physical products cannot be canceled. 

Canceling Uplay Pre-Ordered Products

Regarding digital purchases, pre-ordered items can only be canceled if the product has not been delivered. Canceling the pre-order is done by selecting the Ask for a Refund section on the Ubisoft store. 

For physical items, the pre-order can be canceled up to 15 days before the official release of the title in question. For example, if you’ve pre-ordered a collectors edition of a game that includes an action figure, you will have to cancel the order 15 days before the game is out. 

In case you do not reach the customer service or you fail to cancel the pre-order before the 15-day period, you have two more options. You can return the product in its original condition or refuse to accept the shipment from the courier. 

How Long Will It Take to Receive a Uplay Refund?

Ubisoft refund policy and, by extension, Uplay refund policy state that it takes five to seven business days for your refund to arrive. In case you used PayPal to make the purchase, it can take up to five days for the funds to back on your PayPal balance. Sadly, you will not know the exact refund date. 

Issues You Might Encounter When Requesting a Refund

It is important to remember that Ubisoft does not allow you to request a refund for a video game that you’ve already downloaded and launched. The only exception for a refund of a digital product is if your PC is under the minimum requirements for the purchased game. 

For example, if you purchased Rainbow Six on Uplay and you download it, you automatically lose the ability to apply for a Rainbow Six refund. 

If you have an issue with your refund, you can always contact Ubisoft Support through your account. 

  1. Go to Contact Support in the drop-down menu
  2. Open a Support Ticket
  3. Choose the Platform, Product and Category from the drop-down menu
  4. Describe your issue in the body
  5. Attach files if necessary

Other DoNotPay Services

DoNotPay can help you handle your refunds, free trials, subscriptions, and much more. You can access DoNotPay from the browser or an iOS app. Simply download the app, register an account, and let DoNotPay do its magic. 

We can help you by: