The Most Effective Way to File Complaints Against United Movers

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The Most Effective Way to File Complaints Against United Movers

United, or United Van Lines, has ranked as the largest moving company in volume and market share since 1992. Founded in 1928 as an independent moving company based in Cleveland, Ohio, it has grown to over 1 billion dollars in annual revenue. Though they are experienced and highly rated movers, sometimes customers need to file Depending on the type of claim and the size, there are several ways to file claims against United or other movers. This can be a daunting, and sometimes intimidating task, making it difficult and time-consuming for many consumers. This is why DoNotPay developed our Moving Issues product, which allows you to quickly and easily file claims with the company for damages.

With DoNotPay, you can get money back from over-charges, retrieve your belongings, gain compensation for lost or damaged items, or fight additional unfair charges. And we do it in just three quick and easy steps! And never fear, DoNotPay always works to help you get the best possible outcome for your problem. DoNotPay can not only help you with claims against United but can help with claims against other movers as well.

What Are the Most Frequent Claims Against Moving Companies?

There are many types of claims made against movers each year. They usually fall into one or more of four categories:

  • Item loss, such as damage, theft, lost or missing
  • Overcharging or fraudulent charges after quote
  • Late or partial deliveries
  • Abusive, or destructive employees

What if I Want to File a Claim Myself?

Of course, filing the claim on your own is always an option. If you have the time to make multiple phone calls, do online research, and fill out forms, you can file your claim on your own. To file a claim with , follow these steps:

  1. Before you file a claim with United or any other mover, you should first check through your contract to see what kind of coverage you have and if there are any exclusions.
  2. If your claim is for damage, be sure to collect as many photographs and any other documentation to prove the damage. For lost or undelivered items, gather as much evidence as possible to support your claim.
  3. Go to the United Van Lines webpage and click on Resources at the top of the home page.
  4. Click on File a Claim.
  5. Under the heading "For a recently completed household move claim with United" click on the link that reads "Click here to submit a claim."
  6. You will need your order number and last name to proceed with the claim process. If you cannot find it, get as much information as possible and call the toll-free customer service number listed.
  7. You will be directed to the claim form, which, in addition to your contact information, you will need to fill out the inventory number, weight, description, kind of damage or loss, what you paid for it when you bought it, how old it is, the cost to replace, amount claimed and if the shipping carton was damaged. It is a good idea to take photos of all damage, including the cartons.
  8. The claim must be filed within nine months from the date of delivery.
  9. You will need to have your shipping documents available, and your account must be paid before the claim can be settled.
  10. The form must be signed and dated and mailed to United Van Lines, LLC, Claim Department, One United Drive, Fenton, Mo. 63026

Here is United's contact information.

Contact UsContact Portal
Phone Number1-800-299-1700 or 877-740-3040
EmailEmail Portal
Moving ChecklistHelp Page

You should hear from the Claims Department within a few weeks. They may want to send out an inspector, so be sure that you retain all damaged products, cartons, and packing materials, as well as your shipping paperwork, inventory information, and contract.

What Can I Do if United Denies My Claim?

If denies your claim or tries to settle for less than they claim, you can do a few different things to get fairly compensated. These things will take a considerable amount of time and are not guaranteed to result in compensation.

You can ask help to FMCSA here:

EmailEmail Portal
Help CenterWeb Form
Official WebsiteFMCSA
Phone Number1-800-877-8339
Mailing AddressFederal Motor Carrier Safety Administration

United States Department of Transportation

1200 New Jersey Avenue SE

Washington, DC 20590

You can also complain through other agencies, websites, and social media. Though you may not gain compensation, you can warn others by telling them of your experiences.

  • BBB (Better Business Bureau)
  • ATA (American Trucking Association)
  • State Attorney General's office where the offense happened
  • Warn others through reviews on Yelp, NextDoor, Facebook, etc.

How Can DoNotPay Help Me if I Can't Do This Myself?

DoNotPay knows that moving is stressful enough. And if your belongings are destroyed, damaged, or stolen by the company that you trusted to move them, it can be distressing and overwhelming. That's why we created our Moving Issues product that helps you get compensated, get your money back from overcharging, or retrieve your belongings. We will start by sending a letter to your moving company, laying out your complaints and demanding compensation. We will also threaten to file a complaint with the FMCSA if action is not taken promptly. And DoNotPay does all this in just three easy steps!

How to file a complaint against a moving company using DoNotPay:

  1. Search for moving issues on DoNotPay.

  2. Start our Solve My Moving Issues product by telling us the name of the moving company you are having issues with.

  3. Answer some questions about your specific move, your moving company, and the complaint for which you’d like relief.

What Else Can DoNotPay Do?

Solving this problem is just one of many things DoNotPay can help you with.

DoNotPay will write a letter to your moving company, detailing both your complaints and your demands for compensation and relief and warn against a lawsuit if those demands aren't met. If you don't get a response within two weeks, we can help you escalate to small claims court! Let us help you today!

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