File a Complaint Against New Planet Moving and Storage

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to File New Planet Moving and Storage Complaints

Moving can be a hard process to go through for anyone. The last thing you need is to have problems with your moving company. If you used New Planet Moving and Storage to move to your new house, you want everything to arrive safely. For some, though, this process ends with

New Planet Moving and Storage is a moving company based in Nevada. They handle both commercial and residential moves, both small and large. However, there is always a chance for something to happen, and you want to file a moving company complaint. Whether your items were damaged or lost, you deserve to have your stuff delivered to your new home safely.

Why You Might Need to File New Planet Moving and Storage Complaints

There are, sadly, many things that may go wrong with moving. The process is long and complicated, so you want to be sure not to have any added stress on top of it. However, sometimes it can't be helped. You can complain for many reasons:

  • Slow Pickups or Deliveries
  • Rude Employees
  • Lost Items
  • Damaged Items
  • Damage to the Property
  • Getting Overcharged

If you experience any of the above, you can try to have the problem corrected. The first step is to file a complaint with the moving company in order to let them know what is going on.

How to File a Moving Complaint

Most moving companies have a system that allows you to file complaints if anything happens. It's important to be sure to contact the moving company directly before trying to escalate things to the government.

There are two government agencies that you can seek help from: the FMCSA and your state enforcement agency.

Federal Motor Carrier Safety Administration (FMCSA)

If your move involved traveling on the interstate, you can find help with the FMCSA. Upon going to their website, you can simply fill out a complaint form to get you started. The FMCSA helps to reduce crashes and accidents within the trucking industry.

State Enforcement Agencies

If your move was more local, you're going to want to file your complaint with your local state enforcement agency. The steps to file complaints are simple, but some may find them to be confusing and difficult.

  1. Have your documents and contracts ready.
  2. Visit the website of your local state enforcement agency.
  3. Follow the instructions to file complaints.

What to Do Before Filing an Official Complaint

Before you escalate the situation to the government's attention, it's important to do several things. Not only can the following make it simpler to file the complaint and have it resolved, but you're also lowering the risk of filing a complaint in error.

  1. Read your contract, especially the mover’s liability section.
  2. Find your mover’s insurance if purchased, and find evidence to back up claims.
  3. Contact the moving company to deal with them.
  4. Based on how company contact goes, decide the best course of action.

By the time you have contacted the moving company directly and received their answer, you will know what you want to get out of the situation. Whether you want to only file a new complaint or take the moving company to small claims court, you will need to take steps to achieve this goal.

Does New Planet Moving and Storage Have a History of Customer Complaints?

On Yelp, New Planet Moving and Storage has a rating of 3.5 out of 5 stars. With this middle-range star rating, the reviews are pretty scattered. On the good side, according to one customer, "The guys were very professional and very quick all while being super careful with our items."

However, there is another customer with a more negative experience. Here is what they had to say, "Most of my boxes arrived completely crushed, most pieces of furniture had one or more broken pieces, and they decided to take several items apart after picking them up."

Google Reviews has much better reviews for New Planet Moving and Storage. With a star rating of 4.6 out of 5 stars, you see reviews that claim ease and comfort through their moving experience.

File an Official Complaint Against New Planet Moving and Storage

If you need to file an official complaint against the moving company with the government, first you need to learn how to contact them. The following contact information can be used to with your local agency.

NameNevada Transportation Authority
Address1755 E. Plumb Ln, Suite 216 Reno NV 89502
Phone Number775-688-1669

Send demand letters to Your Moving Company in Small Claims Court With DoNotPay

If New Planet has wronged you and no resolution in sight, it may be time to consider taking them to court. Luckily, DoNotPay can help to make this normally hard process as simple as possible. With their current technology, having the world's first team of AI Consumer Champions, you will receive quick and easy-to-understand help.

This service includes everything you need, from writing the demand letter to mail off, generating your small claims forms, and even handling court scripts. With their help, you will find success going into a small claims court suit.

Handle New Planet Moving and Storage Complaints With DoNotPay

DoNotPay helps not only those trying to go to court. They can also help you through every other step, including filing that first complaint to the moving company. With their simple-to-follow steps, DoNotPay is almost positive to help you succeed.

How to file a complaint against a moving company using DoNotPay:

  1. Search for moving issues on DoNotPay.

  2. Start our Solve My Moving Issues product by telling us the name of the moving company you are having issues with.

  3. Answer some questions about your specific move, your moving company, and the complaint for which you'd like relief.

DoNotPay will write a letter to your moving company, detailing both your complaints and your demands for compensation and relief and warn against a lawsuit if those demands aren't met. If you don't get a response within two weeks, we can help you escalate to small claims court!

DoNotPay Can Do So Much More

Not only can DoNotPay help you with your New Planet Moving and Storage Complaints, but they can also do so much more. No matter where you are, DoNotPay can help you with your everyday needs.

If you find yourself in need of help from the experts, the first step is simple: contact DoNotPay.

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