ByHow to File Complaints Against U-Pack the Easy Way
U-Pack has been in business since 1997 and is owned by ABF, a well-respected freight shipping company. The company does not handle local moves under 100 miles, and delivery issues seem to be the company's biggest problem.
DoNotPay can show you how to quickly and efficiently handle ABF without the hassle of frustrating phone calls or unanswered correspondence. Our easy-to-use automated system can help you address concerns regarding damaged furniture, missing items, and any other type of moving company complaints you may have experienced. We can help you file an FMCSA complaint, determine if renters insurance covers your moving damages, and, if necessary, show you how to send demand letters to a moving company.
Let DoNotPay help you get a quick resolution to ABF moving complaints so you can get back to unpacking those boxes and settling into your new home.
What Makes U-Pack Different from Other Moving Companies?
Based on the size of your home, U-Pack delivers empty six-foot storage containers (ReloCubes®) or a moving trailer to your residence. You are responsible for packing up your belongings and putting everything into the units. If you need help loading, U-Pack can provide you with a quote.
The storage containers get delivered to your new residence, and you have three days to unload your belongings. The company also offers storage facilities for any items you don't want to bring with you.
This unique approach to moving helps consumers save money and is an affordable option for those willing to do the labor. There are U-Pack service areas in all 50 states, including Puerto Rico and Canada. With an innovative approach to service, are not unusual.
Another unique feature offered by U-Pack is the online quote system that provides an upfront price before committing to using the service. There are no estimates, hidden fees, or surcharges. The quote is the final price.
How to File U-Pack Moving Complaints
Despite its unconventional business model, not all customers are happy with the service they receive. If you have used ABF U-Pack and are not satisfied and want to file a complaint, here are a few tips to get started:
Liability Statement
According to the U-Pack liability statement, the company is only responsible for damages caused by its negligence. They do not cover damages caused by "improper packing, loading, or unloading nor for damage caused by any 3rd party labor or service providers."
Catastrophic liability insurance is available at no extra charge. It offers up to $7,500 of coverage for a ReloCube and a $60,000 maximum limit for a trailer. It is only applicable in the following situations:
- Fire
- Trailer Overturn
- Trailer Collision
- Complete Theft of Trailer or ReloCube
Negligence liability costs between $75 and $175 and covers up to $3.00 per pound per item. Coverage only begins after the ReloCube or trailer is picked up and ends at the final destination.
must be filed immediately and made within nine months of the service date.
Contact U-Pack
| Customer Support Center Phone | (844) 594-3077
Monday through Friday from 7 AM to 7 PM CST Saturday from 9 AM to 4 PM |
| Fax | (479) 494-6925 |
| 8401 McClure Drive, Fort Smith, AR 72903 | |
| Online | Online Form |
| Facebook Messenger | Send a message on Facebook
(monitored during regular business hours) |
Contact the State Regulatory Agency
If you can't come to an agreeable resolution with U-Pack, you can file a complaint with the state regulatory agency for the state in which the move occurred. Written proof of damages is required to process a claim.
File an FMCSA Complaint
The Federal Motor Carrier Safety Administration (FMCSA) oversees all complaints regarding interstate travel. File a complaint using the online complaint tool or by calling (888) 368-7238.
When Should I File ABF U-Pack Moving Complaints?
The most common complaints experienced by U-Pack customers include:
- Delivery Related Concerns
- Product or Service Problems
- Billing Issues
- Liability Coverage Exclusions
- Damage to Personal Belongings
If you have dealt with any of these issues, contact U-Pack for assistance. If you can't resolve the problem, you can file a complaint to receive compensation for damages.
Taking U-Pack Moving Complaints to Small Claims Court
Sometimes it is necessary to escalate the matter and file a complaint in small claims court. DoNotPay makes it super easy to get relief. Recently, the American Bar Association awarded DoNotPay the Louis M. Brown Award for providing our customers with affordable access.
Our automated system is easy to use and can generate a demand letter on your behalf, help you fill out all necessary forms, and show you how to get help from the judicial system in a few simple steps.
How to File an ABF U-Pack Moving Complaint with the Help of DoNotPay
Filing a complaint against a moving company can be stressful. Many people become overwhelmed and give up before receiving compensation for damages. DoNotPay simplifies the entire process, guiding you every step of the way. It's never been easier to get the help you deserve.
How to file a complaint against a moving company using DoNotPay:
- Search for moving issues on DoNotPay.
- Start our Solve My Moving Issues product by telling us the name of the moving company you are having issues with.
- Answer some questions about your specific move, your moving company, and the complaint for which you’d like relief.
DoNotPay will write a letter to your moving company, detailing both your complaints and your demands for compensation and relief and warn against a lawsuit if those demands aren't met. If you don't get a response within two weeks, we can help you escalate to small claims court!
What Else Can DoNotPay Help You With?
After processing your , DoNotPay can also help you:
Our easy-to-use automated system gets quick results, eliminating time-consuming actions that often result in frustration. Let DoNotPay help you resolve your moving company complaints, so you can focus on getting settled into your new home.