How To File Toys R Us Complaints
Toys R Us is an American toy and baby products retailer. It was founded in 1948 and has been a subsidiary of the American company, Hasbro, since 2005. The company currently operates over 800 stores in 46 countries around the world.
Over the years, Toys R Us has garnered plenty of complaints from customers and employees alike. The company has been described as "over-indulgent" with its advertising spending, particularly in the USA. In France, the company's television advertisements were banned by the French regulatory authorities for featuring excessive violence—a major concern for a children's toy store.
There have also been concerns regarding how Toys R Us deals with intellectual property rights violations. In 2003, the company was found guilty of scanning website visitors' computers and downloading pictures from them for several years. This was in breach of the US Digital Millennium Copyright Act provisions regarding such activities.
On top of that, Toys R Us has also attracted controversy due to its animal testing policies. It’s clear that the company isn’t keen on “playing by the book,” so it should come as no surprise that many customers have had issues with the company throughout the years.
The most common customer complaints revolve around the quality of the products they purchased from the retailer and the company's refund policy. It's difficult to get a refund, repair, or a replacement, and the company's representatives have been known to be rude and dismissive towards customers.
If you've run into trouble with Toys R Us, this article will show you how to file complaints against a particular store and the company as a whole and, if need be, take them to small claims court.
How To File Toys R Us Complaints
There are a number of ways to contact Toys R Us and raise the issue with one of their products or the way the company does business.
If you've tried raising the issue in person, in the store where you brought the item, but couldn't get a satisfactory answer, you can email your complaint using the feedback form on their website.
Customers respond that the company often takes up to 2 weeks to respond to an email, so it might take a while to get a reply. If you do send your complaint via email, the important thing is to check that they have received your email.
The company has an email confirmation feature in place that you'll need to rely on for all correspondence. The last thing you want is to wait for several weeks, only to realize that the email you sent never got through.
Occasionally, the company will apologize for its mistakes and send free items and/or vouchers as compensation. If that doesn’t happen, you’ll have to contact one of the agencies tasked with protecting consumer rights or pursue legal action.
Apart from the email form, the Contact Us page of the brand is barren. There is no live chat or a phone number customers can call. The only alternative is to call them out in public on their Twitter page.
A company representative might reach out to you with a possible solution to the problem, as a huge brand like Toys R Us will do anything it can to avoid negative publicity on social media.
|How To Contact Toys R Us|
|1 Geoffrey Way
United States, 7470
How To File Complaints Against Toys R Us
If the company's representatives are silent or aren't offering a satisfactory resolution to your complaint, you can seek the assistance of the following agencies:
- Better Business Bureau (BBB)
- Federal Trade Commission (FTC)
- Your State Department Of Consumer Affairs
- State Attorney General Office
Filing a Complaint With the BBB
Better Business Bureau (BBB), the independent consumer advocacy organization, has received over 1,500 complaints against Toys R Us. The Better Business Bureau has also given Toys R Us an "F" score when it comes to the company's customer satisfaction and business practices.
You can file your complaint using this online form. The Bureau will attempt to resolve your complaint with the company by sending a written request for action and a copy of the complaint.
If the company does not respond to the Bureau, or if the Bureau cannot resolve the problem, your next step would be to file a complaint with the Federal Trade Commission.
Filing a Complaint With the FTC
The Federal Trade Commission is a federal government agency responsible for consumer protection. They're fighting against businesses that advertise things deceptively—including misrepresenting information about their products, not identifying paid endorsers, and making claims about products that have not been verified.
To file a complaint with the FTC, you will need to provide them with pertinent information regarding the retailer. This includes your contact information, the time and place where you purchased the product, the price of the item you bought, and how it was advertised.
It's also helpful to include what action you've taken already—if you tried calling or emailing them about the issue and if they did not offer a satisfactory resolution to your problem.
Here is the FTC's online complaint form.
How To Sue Toys R Us in Small Claims Court
If you can't get the issue resolved through any other means, and you can prove that the company defrauded you, engaged in illegal activities or deceptive business practices, or otherwise caused you monetary damages, you can take legal action.
To file a formal claim against Toys R Us in small claims court, you will need to look up your local court website and find out the rules and procedures that apply to your case.
Some courts allow you to submit your claim through an online form, while others require you to do so in person with the court clerk's office.
Keep in mind that you need to contact the company one last time before going through the legal process. You must send them a demand letter with all the details of your complaint, how you've attempted to resolve it thus far, and how much money you believe they owe you.
The company will have up to 15 days to respond to your demand letter. If they choose not to respond or if you don't find their response satisfactory, you can file your claim.
If the court rules in your favor, you will need to come to a settlement with the company. If they refuse to meet your demands and an agreement cannot be reached between the parties, there is a good chance that the court will order the company to pay you the damages.
Remember to keep copies of all correspondence, follow up on any requests for action, and save any documents that can be used as evidence in court—especially when it comes to proving the monetary value of damages.
DoNotPay Can Help You Sue Toys R Us and Win
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