Toys R Us Refund Policy in a Nutshell

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Toys R Us Refund Policy in a Nutshell

Toys R Us is an international chain of children’s toy and clothing stores. The company was founded in 1948 by Charles Lazarus. Over the years, it spread around the world and became children’s favorite place to shop. Toys R Us launched some of the most iconic toys such as Mr. Potato Head and created Geoffrey the Giraffe, which has been the company’s mascot for years.

In 2018, Toys R Us had to close all of its U.S. stores due to bankruptcy. To the joy of both children and parents, Toys R Us made a comeback in 2019 by opening several stores in the States, and we can expect to see more in the future!

What Is Toys R Us Refund Policy?

If you want to cancel your order or you are not satisfied with the goods you received from Toys R Us, you can make a refund request. Make sure you request a refund on time—otherwise, the company might not approve it.

Will I Get a Refund if I Cancel My Toys R Us Order?

If you cancel your Toys R Us purchase, you are entitled to a full refund. You have seven days after you receive your order to write to Toys R Us and cancel your purchase. Bear in mind that you can’t cancel customized product purchases. If your order gets canceled by the company, you won’t be billed.

What if I Am Not Satisfied With The Product I Got From Toys R Us?

If the item you ordered doesn’t match the description, you’ve got the wrong size, or you have any other reasons to return the item, you have a right to a full refund. You can get it if the Toys R Us Return Department receives the item within 28 days from the day the item has been shipped. If you want to receive your money back, make sure you:

  • Have a receipt
  • Don’t damage the item
  • Don’t wash the item
  • Don’t wear the product you purchased
  • Keep the item in the original packaging with all labels

You won’t get a refund for customized products, but if your item has been damaged during shipping, you can contact the Toys R Us customer service to request a refund no more than ten days after the delivery.

Get a Toys R Us Refund on Your Own

If you think you are entitled to get a Toys R Us refund, you can request one by calling or emailing the company’s customer service. You can also go to the store where you purchased your item and ask for a refund.

Request a Toys R Us Refund Over the Phone

You can get in touch with the Toys R Us customer service by calling 1 (800) 800 555 0199.

Arm yourself with patience because this way of making a refund request might be time-consuming. You may end up waiting on the customer service line for hours. If you want to save your time, you can use DoNotPay to jump the phone queue.

Ask for a Toys R Us Refund via Email

Another way to request a Toys R Us refund is to send them an email to These are the steps to follow:

  1. Put Refund as the subject of your email
  2. Provide details of the item you want to return
  3. Explain that you want to get a refund

You might have to wait a couple of days or more to get a reply from Toys R Us. If you want to make the refund process faster, use DoNotPay!

Request a Toys R Us Refund In Person

If you purchased a product in a Toys R Us store and you want to return it, you can go to the store to return the item and request a refund. Before going to the store, you can check the locations and contact details by visiting the company’s Store Locator page.

Can You Request a Refund Via

Yes / No





In Person





Use DoNotPay to Get a Toys R Us Refund Fast

DoNotPay is the fastest way to get a Toys R Us refund! You don’t need to wait for the company’s customer service to respond or go to the store yourself. With DoNotPay, you only need to follow a few easy steps, and you can make a refund request in an instant. Here is what you should do:

  1. Use any to access DoNotPay
  2. Click on File a Chargeback
  3. Provide your transaction information and bank details
  4. Answer our chatbot’s questions and finalize your request

Once you submit your refund request, DoNotPay will generate a dispute letter for you. We can provide a document with Visa and MasterCard codes that can make your claim stronger. If you want to, we can also contact the company on your behalf.

How Long Will I Have To Wait To Get My Money Back?

Toys R Us claims it will refund you as soon as possible, but you might wait up to two billing cycles to see the money back in your bank account.

Potential Issues You May Encounter When Requesting a Toys R Us Refund

Toys R Us might refuse to refund you if they think you damaged the item you want to return. They may also deny giving refunds for the goods that are not in their original package or for clothes that have been worn.

Be careful with how you handle the goods you purchased in case you want to return them. Sometimes Toys R Us won’t give you a refund even though you were not the one to damage the item.

Has Toys R Us Wronged You? With DoNotPay You Can Take Any Company to Small Claims Court

If you can’t solve disputes with Toys R Us, DoNotPay can help you send demand letters to them in small claims court. In 2020, DoNotPay got the Louis M. Brown Award for Access by the American Bar Association. We can lead you through the whole process of suing and make your claim stronger. DoNotPay can help you:

  • Collect the necessary documents and fill out the forms
  • Write a dispute letter
  • Be more confident when presenting your case

Don’t leave your disputes unsettled, use DoNotPay to seek justice!

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