Learn How To Get a Top Hat Refund Fast and Stress-Free

Top Hat is an active learning platform used by a number of professors in order to engage with their students better. It offers interactive course content, virtual classroom features, and built-in assessment capabilities. In case you are unsatisfied with their service, you should be able to get your money back.

How To Get a Refund From Top Hat With the Help of DoNotPay—The Fastest Way Possible

If you would rather not go through the tedious process of requesting a refund on your own, the good news is—you don’t have to. DoNotPay can help you out! These are the only steps you’ll need to follow:

  1. Open the DoNotPay app in your web browser
  2. Select the Get Protected button under the Chargeback Instantly button
  3. Provide the app with all the key information about your bank
  4. Type in Top Hat as the merchant
  5. Verify your signature and submit the request

Our app will create a dispute letter and send it directly to your bank and Top Hat. If you wish, we will refer all relevant VISA and Mastercard codes and regulations that can help you get your money back quickly. DoNotPay can also contact the company on your behalf if you want to.


How To Request a Top Hat Refund on Your Own

If you decide to ask for a refund from Top Hat on your own, you won’t have many options. These are your only choices:

Can You Request a Refund Via

Yes/No

DoNotPay

Yes
Email

No

Phone

No
Letter

No

Company Website

Yes
In-person

No

How To Request a Top Hat Refund Through the Company’s Website

The only way you can ask for a refund from Top Hat manually is through their website. Take a look at the steps you’ll need to follow:

  1. Open Top Hat’s website with your web browser (it works best if you use Firefox or Google Chrome)
  2. Log in to your account
  3. Click on Your Name in the top-right corner of the page and choose Account Settings from the menu that appears
  4. Click on the Subscription Management located on the left side of the page
  5. Beneath your Recent Transactions, you will see a Request Refund button that you should select
  6. Choose the Top Hat products you would like to get a refund for
  7. Select a reason for your refund request
  8. Provide more details about your request to get your money back sooner
  9. Select the Submit button in the bottom-right corner

When your refund request has been submitted you will receive a message of confirmation as well as an email confirmation that your refund request has been submitted. You will get the case number associated with your request. If you decide to contact their Support Team via email or phone to check the status of your refund request, you will have to provide that case number.

How Long Will It Take To Receive a Top Hat Refund

Waiting for a refund can seem like a never-ending period sometimes and it is normal to wish to know when you will be getting your money back. As Top Hat states on their website, their refunds are usually processed within three to five business days. It can take 10–15 business days (from the moment the refund is processed) for the money to appear in your account. It is also important to note that if you wish to request a refund after two weeks from the date of purchase, you will need to contact their Support Team directly.

How Can I Check the Status of My Refund Request

If you want to check the status of your Top Hat refund request, you will need to contact their Support Team via email or phone. You will also have to provide a case number you got after your refund request has been confirmed.

Top Hat Refund Policy

Before you request a refund from Top Hat (whether for their subscription service or textbook fee) you should first go through Top Hat’s refund policy to see if you are eligible for one. Here are some of the most important information stated on their website:

  • During a period of two weeks after the initial purchase, Top Hat will provide refunds for their products
  • When you get your refund, you will momentarily lose the ability to access the products you were refunded for. This includes grades records as well
  • Only subscriptions purchased directly from Top Hat’s website can be refunded for. In case you purchased Top Hat access key(s) from your campus bookstore, the bookstore in question will be responsible for your refund
  • Your account will not be deleted after you receive your refund. Only your Top Hat subscription will be terminated or you will not be able to access the Top Hat textbook. If you decide to use their services again, you may do so by logging in to your account using your account info

Enjoy Free Trials With the Help of DoNotPay’s Virtual Credit Card

Top Hat offers a 7-day free trial to students. Maybe you want to try out their service before sticking to it for good. In case your life as a student is chaotic you might very well forget about it and get yourself in the situation in which you need to pay for the service you don’t like. This is where DoNotPay’s virtual credit card can come in handy. You can use it without the risk of getting charged.

Our app will generate a credit card number that you can use as a payment detail. The company will allow you to use it because they can’t distinguish it from a real credit card number. When the free trial ends and they try to charge you, they won’t be able to.

Issues You Might Encounter When Requesting a Refund From Top Hat

You might want to try and request a refund from Top Hat from their mobile app. Even though it seems like a logical and quick option, that won’t be possible. You can only request a refund directly through their website and via your web browser (be it Firefox or Google Chrome) as mentioned above.

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