How to Get a Spirit Airlines Refund or Cancel a Reservation

Spirit Airlines is an American ultra-low-cost carrier, and it is the eighth largest commercial airline in North America. The company is located in the Miami metropolitan area, with headquarters in Miramar, Florida. 

The carrier offers 77 destinations throughout Central America, the Caribbean, South America, and the United States. The company has crew bases at Atlantic City, Chicago, Dallas, Detroit, Fort Lauderdale, Las Vegas, and Orlando. 

How to Get a Spirit Airlines Refund With DoNotPay

Getting a refund from a big corporation can sometimes be difficult, and people end up dealing with a lot of paperwork, hours of online research, and a headache. Getting a refund from a company does not have to be tiring or nerve-wracking because DoNotPay can help. There are many companies that make you go through an ordeal of forms and questions. Spirit Airlines is one of those companies.

Requesting a Spirit Airlines refund by using DoNotPay is simple, and it is done by following these steps: 

  1. Log in to DoNotPay in your web browser or download the iOS app
  2. Find the Cashback Instantly section and left-click on it
  3. Fill in the necessary information and answer the questions
  4. Left-click on Sign and Send

After you’ve done your part, DoNotPay takes over and automatically faxes a refund request to your bank. In addition, you will receive a letter with know-how about VISA and MasterCard policies. This letter will contain useful information that can help with your case, so we suggest you go through it carefully.

How to Request a Spirit Ticket Refund on Your Own

Can You Request a Refund Via

Yes / No

DoNotPay

Yes
Email

No

Phone

Yes
Letter

Yes

Website

No
In-person

No

Since Spirit Airlines does not offer refundable tickets as it helps the company offer low prices, you are unable to get a refund from this carrier. You can change or cancel a reservation, but you cannot get your money back. A refund is not possible for the Spirit Airlines Member Club, either. 

The only Spirit Airlines refund exception may be made if a ticket is not used due to the death of a passenger, during or prior to the flight. In this case, a death certificate must be presented to the Guest Relations department in the form of an attachment, with the rest of the documentation. The required documentation is emailed to the company’s Help Center

Applying For a Refund by Phone

Customers who are entitled to refunds can contact the Spirit Guest Care by calling 801- 401-2222. 

Applying For a Refund by Letter

You can apply for a refund by sending a letter to Corporate Guest Relations, Attention: Refunds, 2800 Executive Way, Miramar, FL, 33025. 

Applying For a Spirit Airlines Refund on the Website

You can visit the Spirit Airlines website and scroll down to find the Contact Us section, under the Talk To Us section. Choose the Email Help option and submit your complaint. 

Canceling a Spirit Airlines Flight Reservation ‒ Spirit Airlines Cancelation Policy

Spirit Airlines offers a couple of options when it comes to changing or canceling your flight reservation:

  1. Canceling or Changing Your Reservation Online
  2. Canceling or Changing Your Reservation in Person

Canceling or Changing Your Reservation Online

The best way to go about it is to go to My Trips on the Spirit Airlines website. There you will be able to make the modifications yourself. Go to the page and: 

  1. Enter Your Last Name
  2. Enter Your Confirmation Code
  3. Press Continue

Canceling or Changing Your Reservation In Person

This option includes a higher modification charge since the company is spending time and resources. Speak to a Guest Service Agent at an airport or the Guest Contact Center and the agent will make the changes or cancel your flight for you. 

Spirit Airlines Cancelation Policy

Changes or cancelations of a flight reservation can be made up to an hour before the flight is scheduled to depart. In case you cancel your reservation for a flight that is scheduled in less than seven days, the remaining balance will be issued in a credit shell, minus the cancelation charges

If you are making changes to your flight, and if the new price is less than the original price, Spirit Airlines will provide you with a Future Travel Credit, which you can use within 60 days. You do not need to fly in 60 days, you only have to book within 60 days.

If the new price is higher than the original, you are required to pay the difference in taxes and fees. 

Spirit Airlines Refund Policy

Spirit Airlines has a strict refund policy that does not allow refunds for non-refundable reservations. 

There is a policy for Involuntary refunds, which means that the company will issue a refund if it is unable to provide the reserved seat or to reroute the guest via Spirit. The refund will be issued in the following ways:

  • The refund will be equal to the price paid by the guest if no portion of the reservation has been used
  • The refund will be equal to the amount of the unused portion if a portion of the reservation has been used
  • Cancelations or delays that exceed two hours will be either refunded, re-accommodated or turned into credit for future travel

Spirit Airlines Faces Class Action Lawsuit Over COVID-19-Canceled Flights

Millions of Spirit Airlines customers have been denied a refund for flights that have been canceled due to the COVID-19 pandemic. A 28-page complaint was filed in Massachusetts, and it states that instead of a refund, customers were offered a full value of their reservation credit in the form of a booking credit that can be used in the next six months. 

The plaintiff said that there is a pressing need for monetary refunds, especially in the pandemic crisis and that travel vouchers offer virtually no security, they are burdened with restrictions, and that customers may end up not using the travel credit at all. 

Grabbing attention is the suit’s claim that Spirit Airlines refused to issue refunds after close to $58 billion was set to be distributed to airlines as a part of the Coronavirus Aid, Relief, and Economic Security Act (CARES).

The lawsuit also states that Spirit Airlines has taken a variety of steps to make receiving a refund on canceled flights impossible, contradicting the established transportation requirements and its own contract of carriage. 

What Else Can DoNotPay Help You With?

DoNotPay is the world’s first robot lawyer. We are here to help you handle all sorts of subscriptions, grievances, lawsuits in small claims court, and other administrative chores that are causing you a headache. We are here to help you fight big corporations and save your money. 

The DoNotPay Virtual Credit Card is a virtual card that you can use for subscribing to free trials online. It will block any charges for a full subscription once the free trial period is over. With our Free Trial Card, you will not be paying a subscription you do not want to use, or you forgot to cancel. All you have to do is log on DoNotPay in your web browser or your iOS device and let us do the rest. DoNotPay can also help you with: