File a Complaint Against New Way Moving Services
If you have , how do you go about making them heard? If you've recently moved, or shipped a vehicle cross-country, and you used New Way Moving Services chances are you had an excellent experience. But what if you didn't?
Let's take a look at New Way Moving Services, and how you can file a formal complaint with them or review sites and governing agencies. We'll show you the "old-school" way, and then let you know about DoNotPay's quicker, easier options.
About New Way Moving Services
Here’s New Way Moving Services’ contact information:
|Address||1400 NE Miami Gardens Dr #212, Miami, FL 33179|
|Business hours:||Monday - Friday 8:30 a.m. until 6:30 p.m. Eastern|
New Way Moving Services is a family-owned company with offices around the U.S. and headquarters in Miami, Florida. Founded in 2007. They operate in all 50 states and specialize in shipping vehicles in either open or closed trailers. They also move residences and businesses.
Does New Way Moving Services Have a History of Complaints?
Few companies can escape bad reviews, and that's especially true in the moving industry. —and accolades—have earned them the following ratings on these five popular review platforms:
- Google: 3.2/5 stars
- Better Business Bureau: 1.31/5 (F)
- My Moving Reviews: 3.5/5
- Angi (formerly Angie's List): 1.9/5
- Trustpilot: 4/5 stars
Not taking into account the reviews on Trustpilot, it looks like New Way Moving Services' reputation has hit some speed bumps. Even when we do take into account their reviews on Trustpilot, they have some very unhappy customers with some serious concerns about the company's integrity and customer service.
But none of these reviews really matter to you. What does is if you have New Way Moving Services complaints of your own, and you want them to make things right.
How to File a New Way Moving Services Complaint
If you are dissatisfied with your New Way experience, you have options. But first, it's important that you have a plan, and that you have a good case for yourself. The very first thing you should do when you prepare to file a complaint is read—and re-read—your contract and any other paperwork you received and/or signed when dealing with New Way.
If you have complaints that involve a breach of contract, that's when it's appropriate to file a complaint. If your property was damaged, or even if your belongings were lost during the move, you'll want to file a claim with the company, usually handled by your homeowner's or renter's insurance.
Here's what you should do next to prepare to deal with New Way Moving Services:
- Trace your steps: Write down anything you remember from your verbal communications with New Way. Don't embellish: Just stick with the highlights and the facts. If you communicate primarily by email, print copies of them for reference.
- Photograph any damage to your property from different angles. Make sure your photos are clear and well-lit. Store these images on a thumb drive as well as in a folder on your computer. You might want to make prints as well.
- Stay organized. Keep your paperwork in a binder in which you can keep documents, handwritten notes, and a journal of your efforts to resolve the situation.
Once you've reviewed the contract and organized your evidence, it's time to take the first step towards getting compensated by your moving company or, if it comes to that, reporting them to important organizations and government authorities.
Give New Way the Chance to Fix the Problem
Write a formal complaint to the moving company via certified letter, and keep a copy for yourself. Enclose copies of documents and photos that support your case. Keep your letter professional and to the point. You might be angry but try to approach the letter like a dispassionate third party—as a lawyer would, for example.
Let them know that you are confident they will resolve the situation within a set period (two weeks is sufficient) so that you won't be forced to take further action, but that you are prepared to file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) and local agencies. And at worst, you're prepared to take them to court.
If you don't hear back from New Way in the allotted time, or their response is outside what would be expected of them, it's time to take the next step.
Submit Reviews on Third-Party Sites
A quick way to get a company's attention—that is, if they care about their reputation in a time when everyone checks out ratings and customer feedback before making a big purchasing decision—is to leave an honest review on a prominent third-party site like those mentioned above. Here are some tips for leaving reviews:
- Briefly explain what happened, and the problems the issue has caused.
- Say how you want the matter resolved.
- State that you have given the company a chance to remedy the situation, but that they haven't complied.
- Mention that you'll happily edit the review if the situation improves.
As with your letters, get to the point and keep it professional. Readers (and companies) tend to disregard "rants'' that sound unreasonable and overly emotional. You might want to alert the moving company to the reviews by emailing them screenshots with a simple statement like, "I regret having had no choice but to warn future customers. Give me the incentive to change my review."
Lodge Formal Complaints to the Authorities and Trade Organizations
If you're still being stonewalled, your next step is to file a complaint with the following agencies:
- Federal Motor Carrier Safety Administration (FMCSA)
- Florida Department of Agriculture and Consumer Services
- Your own state's enforcement agency
These links will take you to pages where you'll get clear instructions for lodging formal complaints against New Way.
Take New Way Moving Services to Court
If nothing above works, you might have a chance to get compensated in small claims court. You can do so with or without a lawyer, or with the help of DoNotPay. Read on for more!
Let DoNotPay Help You Get Your Moving Company's Attention!
You don't want to have to resort to leaving bad reviews or contacting government agencies. And the last thing you want to do is get tangled up in a lawsuit! That's why it's best to send a formal complaint to New Way and do it right, so they're inclined to resolve the situation quickly.
DoNotPay can help you convince New Way that you mean business. Here's how:
- Search for moving issues on DoNotPay.
- Start our Solve My Moving Issues product by telling us the name of the moving company you are having issues with.
- Answer some questions about your specific move, your moving company, and the complaint for which you'd like relief.
DoNotPay will write a letter to your moving company, detailing both your complaints and your demands for compensation and relief and warn against a lawsuit if those demands aren't met. If you don't get a response within two weeks, we can help you file suit in a small claims court.
DoNotPay Is Here for You
Think of our apps like a cross between a personal assistant and a "robot lawyer": We get things done quickly and efficiently, making your life easier whether you're tackling day-to-day issues or once-in-a-lifetime challenges.
Here are just a few things you might find useful if you've been on the move:
- File an insurance claim
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Let us write your New Way Moving Services complaint letter today. If you like how we handle this project, you'll love the thousands of other things we can do for you!