All You Need to Know About the Matalan Refund Policy

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How the Matalan Refund Policy Works

Matalan is famous for homeware items and premium clothing lines for all genders and ages. In addition to its more than 30 offline outlets, the retailer has a website where clients can buy products online. Matalan allows customers to cancel orders, return items and ask for refunds or exchanges.

Are you looking to get your money back from Matalan? Understanding the Matalan refund policy can assist you in receiving your return as quickly as possible. As simple as that sounds, navigating around Matalan returns and refunds can be a long and challenging process.

DoNotPay can help you get your Matalan refund as quickly as possible. We will assist you in interpreting the and obtain refunds for items you've ordered hassle-free.

What You Should Know About the Matalan Refund Policy

Not happy with your Matalan purchase? The return policy of Matalan requires you to return items purchased in-store within 14 days after purchase to be eligible for a full refund. To be eligible for a full , items ordered online must be returned within 14 days after receiving them. What Does Matalan Refund Policy Say About Cancelling Orders?

Matalan is open for a refund for customers looking to cancel their orders and get a refund.

  • You can log in to your Matalan account and cancel an order before the purchased item is marked Ready to ship.
  • After logging in, access the cancellation form, fill it out and email it to or contact Customer Services on 0333 0044444.
  • After your cancellation request has been processed, you'll receive a full Matalan refund for the original purchase amount.

What Does Matalan Refund Policy Say About Returning Purchased Items?

Matalan refund policy states that:

  1. To get a Matalan refund for online or store-purchased items, the products must be returned within 14 days after the date you received the items.
  2. To be eligible for a Matalan refund, returned items must be resalable, in undamaged condition, in their original packing, with all tags and labels attached.
  3. The purchased items must be returned to a Matalan store near you with their original receipt to get a Matalan refund.
  4. When returning Matalan items by post, the parcel should be packaged securely with the relevant delivery note fully completed.
  5. Matalan refunds will be issued using the same method as the initial payment.
  6. If you return a single item purchased as part of a multi-buy deal, you will get a refund of the item's full price, less the discount given.

How to Get a Refund from Matalan on Your Own

You must first return the purchased items to a Matalan store before getting a refund. You can return items to Matalan in the following ways:1. Return Item Via Evri Courier

If you're returning an online order, consider using the Evri returns portal. Returning items via this method will cost you £2.99. Here's how to go about it:

  • Repack items in line with the Matalan returns policy.
  • Login to the website and navigate to the orders page.
  • Select the item(s) you want to return.
  • Select the service – Either Evri Drop Off or Evri Collection.
  • Proceed and make the payment.
  • Print the returns label to schedule a collection. (You may choose to print the label at home or the Drop Off Parcel Shop).
  • Arrange collection or drop off your parcel at Evri.
  • You'll receive the link through which you can track your parcel.
  • Once the return is processed, you'll get your Matalan refund.

2. Return The Item Via Post

You can return online purchases to Matalan for a refund by post. Return the items to Matalan at the address below after ensuring that they are in their original condition:

Matalan Web Returns

Advanced Supply Chain

Sidhil Business Park

Holmfield Industrial Estate




The original delivery note should be included in the package alongside a fully completed returns section. For questions on returning by post, visit Matalan's Help Page.3. Return Item to the Nearest Matalan Store

You do not need a return note to return goods to the store. You only need to visit a Matalan store near you and take the products you want to return with you. Ensure that the items are packaged and sealed properly.

4. Process a Return via Email

You can send an email with regard to your intent to return via email address. Keep in mind that you have to contact their customer service within 14 days of receiving.

Here’s a summary of refund options available for Matalan purchases:

Can You Request a Refund ViaYes / No
In PersonYes

How Long Will It Take to Receive Matalan Refund?

Matalan takes 14 days to process refunds. You will receive a confirmation once your refund has been processed. The retailer offers refunds for online orders within 14 days of receipt. The refund will be made using the same mode of payment that you used.

How to Get a Matalan Refund with DoNotPay

If you are unfamiliar with the store's return policy, it can take you a lot of time to request a Matalan refund on your own. DoNotPay exists to make requesting refunds from stores such as Matalan a simple process.

With DoNotPay, you don't have to worry about Matalan's cumbersome refund process again. DoNotPay will assist you in interpreting the and obtain refunds for items you've ordered fast.

All you have to do is:

  1. Find the File a Chargeback product on DoNotPay.
  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.
  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

Other Chargebacks and Refunds DoNotPay Can Help You With

DoNotPay can assist you with any refund or chargeback issues. DoNotPay can assist you with a variety of refund situations. We can help you get refunds from:

What Else Can DoNotPay Do?

With the click of a button, DoNotPay can assist you with a variety of additional services in various industries. Using our user-friendly platform, you can:

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