Everything You Need to Know About the JetBlue Refund Policy 

JetBlue Airlines is a prominent American low-cost airline that operates over 1,000 daily flights and serves more than a hundred domestic and international network destinations in the U.S., the Caribbean, Central America, and South America.

It is the sixth-largest airline in the United States by carried passengers—in 2018 alone, it served over 42 million customers.

If you’re flying with JetBlue in the near future, this article on JetBlue Wi-Fi and inflight entertainment might interest you.

How to Request a JetBlue Refund

JetBlue itself notes that travel plans can change at a moment’s notice. The company’s changes and cancelations policy allows several ways to receive your money back, which we will cover in more detail shortly. 

You can request your JetBlue refund in several manners:

Can you request a refund via

Yes / No
DoNotPay

Yes

Email

No
Phone

Yes

Letter

No
Website

Yes

In-person

No
Contact Form

Yes

Request a Refund on the Website

You can get your airline ticket refund through a few simple steps on JetBlue’s website. Do the following:

  1. Go to the JetBlue website
  2. Select My Trips from the menu banner at the top of the page, then go to Manage Trips
  3. Select the flight you need to cancel
  4. Click Continue 
  5. Hit the Refund button
  6. Choose your bank
  7. Enter the details of the credit card you wish to receive the refund on and confirm

Once this is done, you will receive a phone or email confirmation that your refund request has been received.

Request a Refund Over the Phone

JetBlue’s customer service is available by phone 24/7, seven days a week. You can call them to ask for compensation on 1-800-JETBLUE (1-800-538-2583). If you’re calling from outside of the U.S., you will find other numbers per location on their Contact Us page.

Request a Refund by Contact Form

You can reach out to JetBlue’s customer service team by filling out a contact form on their Contact Us page. Explain why you would like to obtain a refund, and don’t forget to add the confirmation code of your booking so that JetBlue’s representative can assist you more quickly.

DoNotPay Can Obtain Your JetBlue Ticket Refund for You

DoNotPay can step in if you don’t want to deal with JetBlue personally. Similarly, if you’ve hit a wall with their customer service team, DoNotPay can assist you here, too. 

Follow these easy instructions:

  1. Open the DoNotPay app in your web browser or on your iOS device
  2. Click on Get Protected under the Chargeback Instantly button
  3. Answer our chatbot’s questions
  4. Verify your signature 
  5. Submit your request

To help you secure the refund, DoNotPay will contact your bank and enclose all relevant VISA and Mastercard codes and regulations that apply to your case. If you prefer to reach out to JetBlue first, our app can also perform this in your stead. 

Are you Eligible for a JetBlue Refund?

This will depend on the type of ticket you purchased. Blue, Blue Plus, Blue Extra, and Mint are JetBlue’s non-refundable fares. With the exception of Blue Basic fares, Mosaic members do not have to pay a fee when changing or canceling a non-refundable ticket. 

Refer to the table below for a more detailed breakdown.

Fare/Class

Change/Cancelation Fee Per Person
Blue Basic

Changes or cancelations not permitted

Blue

Change/cancel fee + difference in airfare
Blue Plus 

Change/cancel fee + difference in airfare

Blue Extra

Difference in airfare
Blue Refundable

Difference in airfare

Blue Plus Refundable

Difference in airfare
Blue Extra Refundable

Difference in airfare

Mint

Change / cancel fee + difference in airfare
Mint Refundable

Difference in airfare

Bear in mind that once the original ticket is past the expiration date, no new changes can be made to the exchanged one.

What Is JetBlue’s Cancelation Policy?

Here are the key things you need to know about JetBlue’s cancelation policy:

  • You can cancel your flight ticket within 24 hours of the date of purchase (provided that you booked the travel seven or more days before the scheduled departure date) and not be charged with the cancelation fee (regardless of the type of ticket purchased)
  • Bookings that have undergone some changes are not eligible for a refund to the original form of payment and can incur a per-person cancelation fee, regardless of being within 24 hours of the original booking
  • In case the ticket is canceled outside of one business day, you will be charged with the penalty fee
  • The cancelation of the flight tickets is meant for flight credit only. This is valid within one year from cancelation

Please note that JetBlue has implemented temporary changes to its cancelation and refund policies due to exceptional circumstances caused by the COVID-19 outbreak. You can stay up to date and read more about the company’s latest adjustments on JetBlue’s blog.

What if JetBlue Canceled Your Flight?

If JetBlue cancels your flight for any reason (bad weather, mechanical issues, safety issues, etc.), you will have the following options provided that you have a confirmed reservation at the moment of cancelation,:

  1. Receive a JetBlue Travel Bank credit
  2. Travel on the next available JetBlue flight at no additional charge
  3. Get a refund to the original form of payment if your flight cannot be rebooked within two hours 

If your flight was canceled within four hours of scheduled departure time, you are eligible for compensation under JetBlue’s Customer Bill of Rights.

What Is the JetBlue Ticket Refund Policy?

According to JetBlue’s Change & Cancelation Policy, “For JetBlue refundable fares, a full refund is permitted only if the flights were canceled from the Passenger Name Record (PNR) prior to scheduled departure. Refunds must be processed following industry-standard guidelines through ARC or BSP. 

Flights not canceled prior to scheduled departure are not eligible for a refund and tickets must remain in OPEN status available for future use. Tickets are valid one year from the original ticket issuance date.”

There are certain exceptions to JetBlue’s standard refund policy, and they include:

  • Death
  • Illness 
  • Mosaic membership (except for Blue Basic fares)
  • Military-related events

How Long Do JetBlue Refunds Take?

JetBlue aims to provide credit card refunds, cash, or check refunds within 20 days upon receiving the customer’s request. Please note that it could take a little bit longer for the money to show up in your bank account, which will depend on your card issuer.

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