Key Things to Know About Visa Chargebacks

Visa is a U.S.-based multinational company that specializes in financial services. The firm facilitates transfers of electronic funds worldwide, primarily through their Visa-branded credit cards, debit cards, and prepaid cards. Visa does not issue cards but supplies financial institutions such as banks with payment products that are then offered to that institution’s customers.

As of March 2018, there were about 3.3 billion Visa cards in circulation all over the world. Visa is also used at more than 46 million merchant locations around the globe. 

How to Get a Visa Chargeback on Your Own

Chargeback allows you to ask your card issuer to reverse a transaction on your credit or debit card. By requesting a chargeback, you’re disputing the transaction in question and asking to get your money back. 

How can you initiate a chargeback on your Visa card?

  1. Contact your Visa card issuer—this will most commonly be your bank
  2. File a dispute and explain why you’re challenging the transaction in question
  3. Your request will be sent to the acquirer/card issuer of the merchant 
  4. Your request will then be forwarded to the merchant through the VisaNet network
  5. The merchant can either agree to pay out and refund the transaction or fight your chargeback

How to start a chargeback process will depend on your bank. With some banks, you can commence this online. With others, it’s best to call their customer service and ask them to walk you through the necessary steps to demand a chargeback.

Can you request a chargeback via

Yes / No

DoNotPay

Yes

Email

Yes, if the card issuer allows it 

Phone

Yes, if the card issuer allows it 
Letter

Yes, if the card issuer allows it 

Website

Yes, if the card issuer allows it 
Fax

Yes, if the card issuer allows it 

With all Visa cards, the merchant has 30 days to respond to a dispute. If they don’t, he or she will immediately lose the dispute, and they will have to give the money back. 

If you’re not sure what to do, you can reach the bank’s customer service by dialing the number on the back of your credit card and tell the rep that you want to initiate a chargeback or dispute a charge. They will walk you through the process.

Obtain a Visa Chargeback with the Help of DoNotPay

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Fighting for a chargeback tends to be a messy and time-consuming affair, but DoNotPay can take that task off your plate. In other words, you don’t have to figure out how to get in touch with your card provider or communicate with the bank directly. Our app already knows the ins and outs of the process and tackles the red tape in your stead. 

Here’s how to submit your chargeback request through DoNotPay:

  1. Open the DoNotPay app in your web browser or on your iOS device
  2. Opt for Get Protected under the Chargeback Instantly icon
  3. Answer the simple questions our chatbot will ask you (primarily about your personal details, your bank, and the merchant)
  4. Verify your signature 
  5. Submit your request

When it has gathered the required details from you, DoNotPay will:

  • Fax the request for a chargeback to your bank
  • Call out the applicable VISA rules and policies that will strengthen your case

Simple and easy, isn’t it?

What Is the Visa Chargeback Policy?

In its guide called Chargeback Management Guidelines for Visa Merchants, Visa singled out three main reasons for a chargeback:

  • The merchant wasn’t authorized to make the transaction
  • The merchant did not collect a card imprint for the sale
  • The merchant accepted an expired card

The Dispute amount must be either the actual billed amount or a partial amount equal to the disputed amount. If the dispute is for a partial amount, any surcharge amount must be prorated.

You can learn about all intricacies of the Visa’s chargeback policy Visa Core Rules and Visa Product and Service Rules document under the chapter Dispute Resolution.

What Are the Visa Dispute Categories?

Visa specifies four main dispute categories that come with a subset of specific codes. Each code is assigned to a different reason for a chargeback request.

They are:

  • Fraud (category 10)
  • Authorization (category 11)
  • Processing Errors (category 12)
  • Customer Disputes (category 13)

Fraud (Category 10)

Visa considers a fraudulent instance every time when:

  • An Europay, Mastercard, and Visa (EMV) chip was not used for authorization
  • Stolen payment card credentials were used in a card-present or card-not-present environment
  • A transaction flagged by the Visa Fraud Monitoring Program occurred

Authorization (Category 11)

Authorization-related disputes refer to transactions processed:

  • Without an authorization
  • With a declined authorization
  • Where a Card Recovery Bulletin was ignored

Processing Errors (Category 12)

Disputes related to processing errors involve: 

  • Late presentments
  • Incorrect transaction codes, currencies, account numbers, or accounts
  • Duplicate processing
  • Duplicate payments involving payment by other means
  • Transactions containing invalid data

Customer Disputes (Category 13)

Any issue that occurs between the customer and the merchant typically falls in the customer dispute category. These can be about:

  • Merchandise or services that were not received
  • Merchandise that is counterfeit or faulty
  • Merchandise that does not match the item description
  • Failure to process a refund 
  • Repeated transactions that the cardholder tried to cancel
  • Miscellaneous merchant misrepresentations

How Long Does The Visa Chargeback Process Take?

Visa states that customers have from 75 to 120 days from the transaction processing date to file a chargeback claim. This time limit will vary depending on the reason for the chargeback. 

Customers will have just 75 days to file a dispute if the matter in question relates to a card recovery bulletin or authorization problem. They will have up to 120 days if the chargeback request is related to fraud or duplicate processing.

After the customer submitted the claim, the merchant will have 30 days to defend themselves and respond with compelling evidence against the chargeback request. 

If the merchant files a response to the chargeback and the case is decided in their favor, the issuing bank or the customer has 30 days to appeal that decision. They can use this time to try to dispute the transaction again. If a second chargeback is filed, Visa will make the final decision, typically within ten days.

Clearly, a Visa chargeback process can be a lengthy one. If you’ve decided to go down that road, make sure that you equip yourself with a solid amount of patience.

Cruising Through Life With DoNotPay 

When your bills pile up, when you’ve been chasing that elusive refund for months now, and when your everyday life becomes too much to handle in general—then you know it’s time to recruit some expert help. Luckily, we know just the candidate for it.

The DoNotPay app uses supreme AI technology that automates and executes the very tasks that you dread. The American Bar Association even recognized it with the 2020 Louis M. Brown Award for Legal Access. 

Our app can give you a hand with various issues, including:

Are you ready to kick back and relax? If the answer is yes, you can access DoNotPay from any web browser or your iOS device