ByHow To File Home Depot Complaints and Get the Compensation You Deserve
Home Depot is one of the biggest companies in the United States. While it is the go-to home improvement retailer for most Americans, many customers have complained about how poorly the company has treated them.
Home Depot has a long history of complaints and lawsuits. It all started back in 2006 when it was established that there were numerous instances where Home Depot was functioning as a cover for price gouging after Hurricane Katrina hit New Orleans.
It would appear that Home Depot only cares about expanding its business and accruing a massive profit, with little regard to how they treat their customers. The company has been sued more than 3,000 times and has paid out around 20 billion USD in settlements to consumers.
How To File a Complaint With Home Depot Customer Service
In the past, many customers have complained about the poor quality materials used in renovation projects. Other complaints include not having enough information on Home Depot's website and a lack of storage for their tools.
In addition to low-quality merchandise, Home Depot customers have complained about the rude customer service representatives who often neglect to inform the customer of the stores' policies and procedures.
There is no official way to complain with Home Depot other than raising your issue with a customer service representative. The customer service number for Home Depot is 1-800-HOMEDEPOT (1-800-466-3337).
The customer service representatives of Home Depot are primarily rude and dismissive. For the most part, they make no attempt to provide any information or resolution to a complaint.
Another thing to keep in mind is that the company is known for bullying and intimidating its customers into settling their lawsuits outside of court. Still, that doesn't mean you should give up and let Home Depot get away with terrible business practices.
| How To Reach Home Depot Customer Service | |
|---|---|
| Website | https://www.homedepot.com/c/customer_service |
| Phone |
|
| Customer_Care@homedepot.com | |
| SMS | Text your problem to 38698 |
When to File a Complaint Against Home Depot
It is important to follow up on your complaint after the initial contact with customer service. Don't give up, even if you think that Home Depot has ignored you or dismissed your complaint.
You should file a complaint with Home Depot if any of the following has happened:
- The product that you bought has been defective since purchase
- Home Depot refuses to resolve the issue and is not willing to provide a refund
- Misleading advertisement
The Product That You Bought Has Been Defective Since Purchase
In most cases, Home Depot will replace the product with either the same one or a similar one, depending on availability. If you are unsatisfied with the replacement and don't want to receive it, then Home Depot will give you a full refund within 90 days of purchase.
If the product functioned properly for a time but broke down unexpectedly, read our guide to learn how to quickly file a Home Depot warranty.
Home Depot Refuses To Resolve the Issue and Is Not Willing To Provide a Refund
Under your complaint, you should mention that you bought the product from Home Depot and that it hasn't functioned since purchase.
Also, let them know that they are refusing to provide a refund or replace the product. If all else fails, then you can use small claims court to get your money back or your products replaced with something new.
Misleading Advertisement
Many complaints allege that Home Depot advertises something that is different than the actual product. For example, some people had complained about the quality of cabinets that they had bought from Home Depot, claiming that the quality was lower than advertised when they bought their cabinets.
Agencies You Can File a Home Depot Complaint With
If you've been wronged by Home Depot in any way and the company refuses to resolve your issue, you can lodge complaints against the company with the following government agencies:
- Federal Trade Commission (FTC)
- Better Business Bureau (BBB)
- Consumer Financial Protection Bureau (CFPB)
How To File a Home Depot Complaint With the FTC
To file a complaint against Home Depot with the FTC, you can either report fraud on this page or call 1-877-FTC-HELP (1-877-382-4357).
You must fill out the official FTC form that'll require you to provide your contact information, the complaint itself, and other relevant information that will help FTC investigate the issue.
Once you've filled out all of the required information, click on "File a Complaint'', print it, and mail it to the appropriate office of the Federal Trade Commission.
How To File a Home Depot Complaint With the BBB
Filing a complaint against Home Depot with the BBB is fairly simple. Visit this page, select the first option (“I’d like to file a complaint against a business), and fill out the form provided.
The BBB will then forward your complaint to Home Depot and a company representative will contact you about your complaint within five business days. If that doesn't happen, you can then ask the BBB if they could call or email Home Depot on your behalf.
How To File a Home Depot Complaint With the CFPB
The CFPB is a government agency that is responsible for making sure that customers are protected and companies aren't scamming or misleading them.
You can go to this page, select "start a new complaint," fill out the form, answer all of the questions and then submit it. The CFPB will then get in touch with you within five days about your complaint.
How To Send Demand Letters To Home Depot in Small Claims Court
If you've exhausted all other options, and Home Depot still refuses to right its wrongs, you can send demand letters to Home Depot in small claims court.
To start the process, you must first draft a demand letter, detailing what the situation is and how you want the company to remedy it.
You must mail the complaint to the following address:
Attn: Department Home Depot, Inc. 20401 N Rand Rd, Mail Stop LRC-RAC2-11-3U Lithia Springs, GA 30122-3144
After “serving” the demand letter to Home Depot, head to your court's government website and file a case against the company.
Note that, depending on your place of residence, you might be required to visit a local small claims court in person and file a complaint with the court's clerk. You'll need to provide your name and contact information, the amount you're suing for and all the details on why you're suing them.
The final step is to wait for a response from Home Depot. The company might respond by offering to settle the issue outside of court. If they fail to respond or if you find their settlement offer unacceptable, you can proceed to the small claims court.
The exact rules vary from state to state, but generally, small claims courts are only for disputes that are under $5,000. You can file a claim in that amount (up to $5,000) no matter how big your dispute is with Home Depot.
DoNotPay Can Help You Send Demand Letters To Home Depot In Small Claims Court
There’s absolutely no reason why customers should put up with faulty products, poor business practices, or rude and unhelpful customer service. That said, fighting a giant like Home Depot in court on your own can be intimidating, and the complex procedures deter most people from getting the justice and compensation they deserve.
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