What’s the Home Depot Refund Policy Like and When Can I Return Bought Items?

The Home Depot is one of the largest home improvement retailers in the U.S. It provides customers with tools, construction products, and services that are essential for home improvement projects. 

The retailer has a generous refund policy for most items sold. It allows people to try out new tools or return them when something turns out to be inadequate for the job. Getting to know Home Depot’s refund policy can be helpful if you need to return an item. If you take the right steps, you’ll get your money back in no time. 

What Is Home Depot’s Refund Policy?

The Home Depot refund policy is pretty straightforward. You can return new and unopened items within 90 days of purchasing them. This applies to most tools and equipment, but there are a few notable exceptions. There is a 30-day return policy for these products:


  • Gas-Powered Tractors and Equipment
  • Consumer Electronics, like Televisions and Computers
  • Furniture
  • Area Rugs
  • Generators

The exception also applies to major appliances. For example, dishwashers and refrigerators can’t be returned unless there’s damage or major defects. You can return them if you report the issue within 48 hours of the purchase.

Refunds are credited in the same payment method that you used to make the purchase.

Home Depot allows returns for bought plants as well. Trees, perennials, and shrubs can be returned within one year. If you buy a Miracle-grow plant and it doesn’t yield a harvest, you are entitled to a refund.

Type of Product

When You Can Return Them

Most tools 

  • 90 days following purchase

Gas-powered products and consumer electronics

Rugs

Generators

  • 30 days following purchase

Major appliances

  • Within 48 hours

How You Can Request a Home Depot Refund

There are a few ways to request a Home Depot refund. You can:

  • Return an item to the store where it was originally purchased
  • Send the item via mail and request a refund

Returning an Item to Home Depot In Person

Take the purchased item back to the store, along with its receipt and a valid form of I.D. Explain the situation to a representative and request a refund. Take a copy of your credit card if you used it to make the purchase. You will be given a refund on the spot if you bring all the necessary documentation with you. If the item was expensive, it might take some time to get your money back.

Sending an Item via Mail

You can write a letter explaining what’s wrong with the product and send it to the Home Depot store where the purchase was made. Include the receipt and a copy of your I.D. in the envelope. 

Here are the methods you can use to refund your Home Depot purchase:

Can You Request a Refund Via

Yes / No
Phone

No

In Person

Yes
Mail

Yes

Email

No
DoNotPay

Yes

DoNotPay Helps Get Your Money Back Without Hassle

Getting a refund from Home Depot can be time-consuming, especially if issues pop up after 90 days. Skip the drudgery and keep it simple by using DoNotPay to get your refund. Our handy robot lawyer app can get the job done in minutes. If you need a helping hand with your refund, open DoNotPay in your web browser. Once you sign in to the app, you should:

  1. Scroll down to the Chargeback Instantly option
  2. Click on Get Protected
  3. Answer a few of our app’s questions regarding the charge
  4. Add your digital signature
  5. Submit

You can choose to send the chargeback request yourself or let DoNotPay handle everything. The app will send your letter alongside a few Visa and Mastercard codes that will bolster your case against Home Depot. If you think more evidence is necessary, let DoNotPay contact the merchant on your behalf.

How Long Does It Take Home Depot to Refund Debit Card, Cash, and Credit Card Purchases?

If your money is not back yet and you’re sick and tired of home depot refunds not showing up on your account, you shouldn’t worry. It takes some time for the return to be processed. The wait time will vary depending on your payment method.

If you paid by cash and decided to return an item to a Home Depot store, you will be refunded, provided that you bring the receipt with you. If the value of the item is over $1000, Home Depot will send you a check in the mail.

After paying with a debit card, you can get your money back by bringing the item back to the store alongside a receipt. Without a receipt, Home Depot can only refund the worth of the item in-store credits.

If you used a credit card, it might take some time to process the refund. Should you bring the item to the store, it will take between two to ten business days for the money to be returned to your account. Sending the item back via mail adds a few days to the wait, as the warehouse needs time to process the product. 

Issues You Could Run Into When Returning an Item for a Refund

There are certain situations that could make it difficult to get a refund. If the store decides that the item is damaged or lacks a key part, your request might be denied. 

If you don’t have the receipt, some stores will only ask for the credit card that you used for the purchase. Others will refuse to give you a refund.

When a store doesn’t grant you a refund, you should voice your complaint to the Home Depot customer support team. Call or email them and explain the issue. If this doesn’t work, use DoNotPay to take care of the charges. You won’t have to bother with a phone call, and you’ll receive your refund in no time. 

Let DoNotPay Be Your Little Helper App

Our handy robot lawyer app is good for more than just getting refunds. DoNotPay helps users with day-to-day challenges such as stopping robocalls, disputing parking tickets, and unsubscribing from unwanted emails. When you need legal guidance but don’t know who to turn to, DoNotPay has your back. Tasks such as suing stalkers or reporting someone for harassment are made simpler with our little helper app. If you have doubts about which documents to get or how to fill them out and file them, consult DoNotPay.

To start using the app, open it in your web browser. With a few clicks and forms, you can use DoNotPay to breeze through these daily challenges: