Hawaiian Airlines' Refund Policy Explained

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

All You Need To Know About Hawaiian Airlines Refund Policy

Hawaiian Airlines is an acclaimed, Honolulu-based airline established under the name of Inter-Island Airways in 1929. Their offer involves more than 30 destinations and a satisfying fleet involving over 50 aircraft.

Would you like to request a refund, but you’re having issues understanding the essentials of the Hawaiian Airlines refund policy? This article will help you resolve all dilemmas related to this company’s refund conditions and get your money back.

What Are the Key Points of Hawaiian Airlines Refund Policy?

Hawaiian Airlines has straightforward rules for getting a refund for plane tickets in situations when your traveling plans fail or you encounter other difficulties related to your booked trip.

The company permits passengers to cancel the flight and request a full refund if:

  • You purchased the ticket less than 24 hours ago
  • You purchased the ticket at least seven days before the scheduled flight

You are eligible for a partial refund—usually a difference between the paid amount and the applicable price—in case:

  • You paid for a Preferred or Extra Comfort seat, but Hawaiian Airlines staff had to exchange it for a different, cheaper kind of seat for relevant reasons
  • You paid for a first-class seat, but Hawaiian Airlines staff had to downgrade you

If your plans change, you can’t transfer the ticket to another user. Once the compensation is processed, the paid amount will go back to the original payment method. Keep in mind that this airline hardly ever accepts alternatives.

Situations in Which Hawaiian Airlines Refund Can’t Be Issued

Bearing in mind the information provided in the previous section, you can conclude that there are only a few situations in which you can hope for a refund. The rest of the cancellation reasons usually don’t qualify you for receiving compensation. You won’t be able to get a refund if:

  • You didn’t meet the flight cancellation deadline
  • You changed your mind and canceled your flight voluntarily
  • Any reroute or other changes concerning the flights from Australia, Korea, Japan, or the USA flights terminating in Japan take place
  • You bought a ticket at a lower price or used a discount, but the flight was changed or rescheduled by the company at a higher price
  • You paid for a Preferred or Extra Comfort seat and decided to make a voluntary change to a cheaper seat

How To Request a Hawaiian Airlines Ticket Refund via DoNotPay

At times, Hawaiian Airlines’ customer support phone lines and other channels might be overwhelmed with countless queries. This means that you might spend hours waiting for a reply.

Unlike other forms of communication, DoNotPay provides an efficient and time-saving solution without direct contact with this airline, as the whole process takes place on our platform.

Using our request submission form will strengthen your chances to get back your funds at no cost and without breaking a sweat. To send a refund request through our app, follow the instructions below:

  1. Access DoNotPay through your
  2. Scroll down to the File a Chargeback option
  3. Hit the Get Protected button
  4. Complete all the fields and add required details regarding the seller and the transaction in question
  5. Generate your digital signature
  6. Send the request form

Our app also sends this request to your bank, together with an additional letter containing Visa and Mastercard regulations, as requested by the Fair Credit Billing Act. By doing so, DoNotPay facilitates evidence collection and supports your request.

Other Ways To Ask for a Hawaiian Airlines Ticket Compensation

There are four additional ways to report the issue and start a refund procedure, and they are listed in the table below:

Can You Request a Refund Via









In Person


How To Ask for a Hawaiian Airlines Ticket Refund via Phone

In case you think that a phone conversation is the best way to start a refund procedure, do the following:

  1. Call 1-800-367-5320
  2. Describe the issue you’re facing to the representative
  3. Recall all the details regarding your purchase—destination, e-ticket number, purchase date and time, and any other info the agent might need to locate your reservation

The customer support representative will cancel your flight or check the reported issue and start a refund process right away.

Hawaiian Airlines’ phone line is available 24/7 and it also helps passengers with hearing or speech issues thanks to a special channel dedicated to this customer profile. In case you are one of these, dial 711 to access relay services.

How To Ask for a Hawaiian Airlines Ticket Refund via Email

Email correspondence can be another way of communication between you and Hawaiian Airlines. These are the steps you need to complete the process:

  1. Go to the Help Center
  2. Scroll down to the Contact Us section and click on Email Us
  3. Click on Make a Request
  4. Complete the form and send the email request

The customer support representatives will get in touch with you within a couple of days by responding to the email address provided in the form.

How To Ask for a Hawaiian Airlines Ticket Refund via Website

You can also demand a refund by canceling your reservation via a website form. To do that, follow these steps:

  1. Find the Manage flights section on the Hawaiian Airlines official website
  2. Choose My Trips from a drop-down menu
  3. Enter the required information and hit View My Trip
  4. Choose an option to cancel the reservation

How To Ask for a Hawaiian Airlines Ticket Refund via Letter

Sending a letter to Hawaiian Airlines is the longest procedure of all listed options, but if it seems like the best one for you, you can give it a go. All you need to do is:

  1. Write a detailed letter explaining why you’re asking to receive your money back
  2. Include all relevant details regarding your purchase in the body of the letter
  3. Send the letter to:

Hawaiian Airlines

P.O. Box 30008

Honolulu, HI 96820

How Long Does It Take To Receive Hawaiian Airlines Refund?

In case you purchased your ticket using a credit card, the estimated refund period is seven business days. Passengers who paid in cash have to wait for up to 20 business days to receive their money back.

Let Your Flight Issues Remain in the Past Thanks to the Assistance Provided by DoNotPay

Hawaiian Airlines is just one of the companies from which you can demand your money back. DoNotPay can also contact Frontier, United Airlines, American Airlines, Turkish Airlines, and numerous other airlines in your stead and get you a refund.

We are sure you will love getting informed about virtual credit cards our app offers and other creative ways to keep the money in your pockets. With our amazing platform available in your you will be able to explore a full range of possibilities we have for you.

DoNotPay will also provide you with tips for:

Want your issue solved now?