Does Frontier Give Refunds? A Step-by-Step Guide on How to Get a Frontier Refund

Frontier Airlines is a low-cost carrier, and it is the eighth largest commercial airline in the United States. The company handles over 100 destinations throughout the United States and also travels to additional 30 international destinations. Frontier offers bundles and discounts and allows you to earn bonus miles. 

While booking a Frontier flight is simple, unexpected circumstances can arise sometimes, and you are in a position where you have to cancel your flight or your flight is delayed. If this sounds familiar, you are probably asking yourself: Does Frontier give refunds? If you are looking to get a Frontier Airlines refund for any reason, we know the best way to go about it. 

How to Get a Frontier Airlines Refund With DoNotPay

In the scenario where you’ve canceled your plane ticket or your flight has been delayed, it is reasonable to try and get a refund. Getting a Frontier Airlines refund on your own is possible, but there is a faster way. 

Going through Frontier Airlines’ website in search of crucial information can be very nerve-racking, and that is why requesting a Frontier Airlines refund with DoNotPay is the way to go about it. 

Letting us help you handle your plane ticket refunds will relieve you of the stress of dealing with teams of paid lawyers that the large airline carriers employ. If you want to get us started on helping you with your Frontier Airlines refund, here’s what you have to do:

  1. Go to DoNotPay and sign in from your web browser or iOS device
  2. Find the Chargeback Instantly option 
  3. Left-click on Get Protected
  4. Answer the chatbot’s questions
  5. Left-click on Sign and Submit

Make sure you answer the questions clearly and provide the correct information. The more details DoNotPay has, the better your chances of you getting the refund are. 

Once you’ve clicked on Sign and Submit, the request will be faxed to your bank automatically. DoNotPay will also provide you with the VISA and MasterCard codes and policies that will help you in securing your Frontier Airlines refund. 

How to Get a Frontier Airlines Refund on Your Own

You can always decide to apply for a plane ticket refund on your own. We’ve prepared a guide for you to follow to make this process as simple as possible. Frontier allows you to ask for a refund via phone or by filling out an online form.

Can you request a refund via

Yes / No
DoNotPay

Yes

Email

No
Phone

Yes

Letter

No
Website

Yes

In-person

No

Getting a Frontier Refund on the Website

The Frontier Airlines refunds request form can be found on the Frontier website. The Frontier Airlines refund request form can be found at the Frontier Airlines customer service page. There are a lot of details to fill in and documents to include, so make sure you have enough time to devote to that. The form has four sections:

  • Section I — notes to passengers
  • Section II — the customer’s information
  • Section III — original ticket Information
  • Section IV — contact information

The website states that all refund claims are subject to audit and that they may require additional documentation. It also states that service fees will be deducted from the refund amount if the need for that arises. 

The Frontier Airlines refund policy states that all refunds will be exclusively reimbursed to the original form of payment. 

Requesting a Frontier Refund by Phone

Frontier Airlines has an open channel for customers’ compliments, complaints, and questions as a part of the Customer Service Plan. Here’s how to get in touch with them: 

  1. Dial 801-401-900
  2. Say Other Options at the first prompt
  3. Say Feedback and Concerns on the second prompt
  4. Request your refund

Frontier Airlines Refund Policy

Frontier Airlines refunds policy states that their tickets are nonrefundable — with the exception of the WORKS package. You can get a refund for the tickets from the WORKS package if you reserved a flight that takes off in seven days or more. Bear in mind that you’ll have to submit your refund request within 24 hours from making the reservation.

The refund request form should be filled in carefully, and submitting the form means that you acknowledge the conditions that have been mentioned. 

The refund policy of Frontier Airlines and the Change or Cancel policies are subject to alterations under unforeseen circumstances, such as a pandemic, natural disaster, or martial law.  

Voluntary Ticket Cancelation

The Frontier Airlines cancelation policy states that all tickets may be canceled for a full refund up to 24 hours after the purchase. The exceptions are the tickets purchased for travel within seven days. 

A refund can be requested by going to the Manage Booking page and accessing the My Trip page. Customers can also cancel the ticket at the Manage Booking section if more than 24 hours have passed since the purchase.  

The WORKS package, if purchased, can be exchanged for its full value for a new ticket, without any penalty. There are pricing options for changing or canceling your flight. A passenger’s booking’s value is retained for 90 days in the form of travel credit. 

You won’t be able to get a refund for unused tickets. The unused tickets are forfeited, and no residual value is preserved. 

Here is a table that shows the change or cancelation fees. The changes apply per passenger. 

Days Before Departure

Change/Cancelation Fee
60 or more 

$0 

59 to 14

$79 
13 or less

$119 

There are four things to remember when applying for any changes:

  • Itinerary changes affect the price
  • If you go for a less expensive itinerary, you won’t get any money back 
  • The value of your itinerary can be refunded through travel credit
  • You do not have to travel within 90 days, but you have to book within 90 days

Involuntary Ticket Cancelation

Frontier Airlines has the right to cancel a reservation without notice. This includes continuing, connecting, and return flights. There are no refunds in this case.

The company will cancel a reservation for any reason listed in the Frontier Contract of Carriage, such as if you:

  1. Don’t show up for a flight 
  2. Fail to check in on time
  3. Miss the boarding

How Long Will It Take to Receive A Frontier Refund

We realize that it is important for you to have a timeline regarding your refund date. The federal regulations state that airlines must issue a refund to your credit card company within seven business days upon receiving a complete refund application. For payments made with cash or checks, the refund window is 20 business days. 

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