File Complaints Against DOT Moving Company and Get Compensated

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File Complaints Against DOT Moving Company and Get Compensated

If you're moving across state lines, that means you have to hire a DOT moving company. These companies have an official USDOT number assigned by the FMCSA (Federal Motor Carrier Safety Administration). Still, this extra certification doesn't mean that don't get any complaints.

DOT moving companies can still damage your furniture, lose your important belongings, and even deliver things to the wrong address. Even if you have renter's insurance, that policy might not cover everything. Filing a moving company complaint with DoNotPay can get the problem solved quickly.

When to File a DOT Moving Company Complaint

When you sign a contract with a moving company, it's not unreasonable to expect courteous and professional service. Companies can break that trust in several ways.

Damaged Property

If any of your belongings are damaged or destroyed in a moving company's care, the company must be held responsible. Similarly, you should also file a complaint if the moving company loses any of your things in transit. Sometimes, movers will even steal your items and try to claim they were just lost.

Rude Service

Examples of rude service may include, but are not limited to:

  • Unfriendly workers
  • Arriving late or too early at the destination or pickup location
  • Throwing your items onto a truck instead of handling them carefully
  • Any rude or belittling language
  • Refusing to answer questions

Not Providing a USDOT Number

A USDOT number is actually an extra layer of protection against scammy moving companies. Looking up a moving company's USDOT number will give you the following information:

  • The moving company's contact information
  • The moving company's fleet size
  • The company's insurance information and safety ratings
  • Any investigations against the company for unsafe driving
  • A database of complaints made against the moving company

If a company refuses to hand out this information, it could have something to hide. Fortunately, you can also find that number through an online search, or on the business's website.

To check a DOT moving company's USDOT number, follow these steps:

  1. Visit FMCSA on this page.
  2. Type the company's USDOT number into the search box.
  3. Click Search.

You Can Still Send demand letters to a DOT Moving Company for Unfair Business Practices

A government certification doesn't mean that a moving company is completely exempt from law enforcement. If the DOT moving company won't acknowledge your complaint, it may be time to escalate the issue in small claims court.

Traditionally, suing a moving company is a tedious process that could take several months to arrange. You're also expected to appear in court, plus have enough evidence to justify your complaint. Fortunately, DoNotPay's Send demand letters to Anyone product speeds up the process and writes a unique defense letter for you.

How to File DOT Moving Company Complaints

Bad moving companies can be reported to the FMCSA online or by phone.

Online ComplaintsConsumer Complaint Tool
Hotline1-888-DOT-SAFT (1-888-368-7238)

Monday to Friday 8 AM to 8 PM ET

However, be aware that the FMCSA handles thousands of moving complaints each day. These complaints are often addressed in the order that they're received, no matter how severe your issue is. FMCSA also doesn't operate on the weekends, meaning your complaint will move even slower during those times.

If the FMCSA fails to respond quickly, you can try contacting:

  • The American Trucking Association (ATA)
  • The BBB
  • The police (only in an emergency)

You can also leave a review for the company on Google Reviews or the company's social media pages. While this might help warn others, it doesn't guarantee a response from the company.

DoNotPay Resolves Any DOT Moving Company Complaints

When a moving company treats you unfairly, you need to respond as quickly as possible. Leaving the issue unaddressed for too long only makes it even more difficult to prove your case. If you don't have time to start the complaint process yourself, DoNotPay can do it on your behalf.

It's easy to file a using DoNotPay:

  1. Search for moving issues on DoNotPay.

  2. Start DoNotPay’s Solve My Moving Issues product by telling DoNotPay the name of the moving company you are having issues with.

  3. Answer some questions about your specific move, your moving company, and the complaint for which you'd like relief.

That's all the work you need to do. DoNotPay will generate a detailed letter explaining your situation and send that to the moving company. Most companies respond within two weeks, but DoNotPay won't hesitate to enforce your rights when needed.

You Can Use DoNotPay for Other Moving Companies

DOT moving companies are closely monitored by the FMCSA, so it's easier to get your concerns addressed quickly. Tracking down scam artists disguised as moving companies could be another story. Luckily, DoNotPay can hold any moving company responsible for its actions.

Can DoNotPay Help You File Another Complaint?

Formal complaints can take care of my other common problems, such as:

For each of these issues, the process for filing a complaint is different. However, when you make a DoNotPay account, you can report any type of misconduct in one place.

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