How To File a Chase Bank Complaint In Minutes With DoNotPay
The majority of complaints against Chase Bank revolve around people in need of financial assistance being unjustly denied loans from the bank. There have been several stories, some of which even reached the news, about how Chase Bank discriminates against certain races and ethnicities.
The most common issue throughout Chase Bank customer reviews is that the bank denies loans to minorities, even if they have a good credit rating. These "unfair" tactics lead to frustration within the community and even escalated to several protests with clients demanding equal treatment.
Unfortunately, these issues aren't a novelty for Chase. Unsatisfied customers that were unable to get a Chase refund or a chargeback have contacted media outlets in the past to complain about poor customer service and bad treatment from the bank's staff.
Chase Bank Customer Service
Chase Bank Complaints Department has been plagued with issues for some time now. Clients report that the bank's staff really takes suggestions from customers and that they often fall into arguments with clients.
Another source of frustration is that the bank often fails to keep its promises to clients. On top of that, many Chase complaints state that the bank’s customer service isn't helpful enough in general.
Customers report having trouble reaching the bank's customer service, which is unacceptable when clients don't know what's going on with their accounts. Chase Bank is notorious for having long hold times, and we all know how frustrating it can be when you have an issue with your bank account or credit card that needs to be solved right away.
To add fuel to the fire, none of the bank's customer service phone numbers are toll-free. Clients are paying to wait on hold for hours, only to connect to a rude, unhelpful bank representative that doesn't help you with their issue.
What’s even more alarming is that Chase Bank has been accused multiple times of giving out the personal information of their clients to scammers. Chase Bank's customer service doesn't offer enough assistance when it comes to resolving issues involving scammers and identity thieves, either.
Customers have reported receiving calls from people that claimed to be bank employees and asked for personal information in order to make sure that clients didn't experience fraud charges.
|How To Reach Chase Bank Customer Service|
If you don’t want to spend half an hour on hold, check out our Chase customer service hacks guide and learn how you can skip the phone que.
How To Sue Chase Bank in Small Claims Court
If you are displeased with the bank's service and have suffered monetary damages as a result of the bank's negligence, you may want to sue Chase Bank in Small Claims Court.
The first thing you must do is make sure that your case is eligible for small claims court. In most cases, your claim will be eligible if you can prove that the bank’s negligence caused you to suffer monetary damages in any capacity.
Note that you cannot sue Chase Bank in small claims court for non-monetary injuries.
Once you determine your case is eligible for small claims court, you need to gather the documents to file your lawsuit against Chase Bank.
The documents you’ll need to start the process against Chase Bank in small claims court include:
- An official Chase Bank complaint letter
- A copy of your bank statement for Chase Bank with dates showing pertinent information on the date of each transaction
- Documentation from other financial institutions showing any open accounts with any other financial institutions
- Any account statements showing that you had opened an account with Chase Bank
- Copies of relevant contracts pertaining to the services you are filing a complaint against.
Before the case goes to court, you need to draft a demand letter and "serve" it to Chase Bank, notifying the bank of your intent to sue.
A demand letter to Chase Bank should be drafted and sent to the bank in advance of the court date. The demand letter outlines your claim and demands a settlement for no less than $10,000. It should also include copies of all relevant paperwork and any documents relating to services you are suing the bank for.
You must then wait ten days before filing your claim against Chase Bank in order for them to contact you if they have any questions or want clarification on anything.
You must also send notices to the bank before you file your complaint against them by certified mail, and you must keep a copy of everything you have sent.
You will be required to file your lawsuit in the county where the bank or one of its affiliates is located. You can do so by visiting the small claims court and filing the process with the court’s clerk.
How To Sue Chase Bank In Small Claims Court With DoNotPay
The legal process of suing Chase Bank is somewhat complex, and any error on your part regarding the gathered information could mean you’ll lose the case, even if the bank has wronged you.
That’s why DoNotPay is here to simplify the process and help you draft a demand letter and court filings in minutes. You don’t need to spend weeks putting together all the required information or spend hundreds of dollars on lawyers.
Here’s an easier, faster, stress-free way to sue Chase Bank in small claims court:
- and choose the Sue Now product
- Enter how much money you are owed by the bank, if any
- Tell us the reason for your lawsuit
- Answer a few simple questions to provide context
- Provide any evidence that will help us build your case (records, bank statements, correspondence with the bank’s staff, etc.)
DoNotPay will generate a professional demand letter and email it to Chase Bank on your behalf. The app will also help you fill out the necessary court filings, so if you’re unsatisfied with the bank’s response, you escalate the issue and take the case to small claims court.
How To File a Complaint Against Chase Bank With the Better Business Bureau
If you believe that your issue isn't an isolated incident and that the bank is breaking any law or treating its customers unfairly, you can also file a complaint against Chase Bank with the Better Business Bureau (BBB).
In order to file a complaint, you'll need to provide supporting evidence such as emails, contracts, or bank statements that show how Chase Bank is treating you unfairly. You'll also need evidence that suggests Chase has broken any laws or has been breaking the law in their treatment of you.
Chase is also required to report to the BBB whenever they have received more than five complaints about a business across the entire country in order to protect consumers from any unfair business practices like overcharging, deceptive advertising and many other things.
The BBB Dispute Resolution Counsellor will work with you and the bank to try and reach a mutually satisfactory resolution. This does not mean you will necessarily get your money back if Chase Bank gives you a bad deal or treats you unfairly, as it may be their right to keep some of your money.
If Chase Bank fails to respond to a complaint within 60 days, you can contact your Dispute Resolution Counsellor to advise on the next steps. The Better Business Bureau isn’t an enforcement agency, but it does offer mediation and arbitration services for a small fee.
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