ByHow to Report a Complaint Against Charming Movers
Charming Movers is an insured moving company located in Rockville, Maryland. From a quick online search, it seems that there are few . Be careful: sometimes moving company complaints won't show up immediately, even when the company has a history of bad service!
When a moving company takes advantage of you or breaks a contract, filing a complaint can help. Still, sometimes a difficult company will have to be sued in small claims court. If you're struggling to reason with an unprofessional moving company, DoNotPay can handle the problem easily!
When Are Charming Movers Complaints Necessary?
It's perfectly reasonable to file moving company complaints when:
| When the Contract is Breached | Look over the terms of your contract. Charges, quality service, and changes in a plan outside of this are legally actionable and a violation of your contract. |
| When the Company Policy is Violated | Sometimes, one moving person or driver is a bad apple. They might demand you pay cash or extra fees - outside the company policy. |
| When You've Been Lied to, Scammed, or Defrauded | Any time you've been told one thing and experienced another in a way that was majorly disadvantageous. For example, you were told that Charming Moving services would not contract out, and contracted strangers arrive at your destination. |
| When Your Items Have Been Stolen | When items on your Bill of Lading have disappeared in the move. |
| Failure to Honor Insurance | If you were sold fake insurance or promised the trip was insured when it was not. |
| When There is Extensive Damage | When your items have been extensively damaged, not just scuffed a little, or when many items sustain damage. |
| Clear Improper Procedure | When your movers don't even try to use best practices like protecting fragile boxes, or they stack heavy on light, or stack furniture on boxes, or don't tie-down, or don't pad furniture. |
In some cases, you may be able to have broken items replaced with renter's insurance. However, this doesn't mean that you shouldn't file a complaint against the moving company! In fact, a formal complaint can serve as substantial evidence to help prove your insurance claim.
Do Charming Movers Have a History of Customer Complaints?
Quite a few have been documented amidst the good reviews. These include:
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Negligence
A one-star review on Angi states that this company's movers directly caused property damage while moving furniture into a new home. The movers ruined a portion of the writer's hardwood floors and refused to claim responsibility. Another review said that the movers put holes in new drywall and scuffed up tiles.
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Overcharging
A few users here and on Google said they received one quote for the move, only to be charged a much higher amount. In Charming Movers' official responses, one cites that the customer "was not ready for the move". Apparently, if you don't have your belongings in a certain order, you could be charged a higher rate.
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Communication Issues
One writer wanted a box of important medications in a certain location on the moving truck. They texted the movers this information, which was marked as delivered. However, when meeting the movers in person, the request wasn't honored because the workers said they hadn't received the test!
Another writer expressed frustration when trying to call the company. They asked to be connected with a manager, only to speak with an associate the entire time. The company's official response was that the associate "misheard" the question.
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Broken Items
According to another review on the site, Charming Movers broke a writer's sentimental items and expensive audio equipment. This review also seconds the overcharging claim from previous customers. This author even said that the company refused to honor a coupon, and Charming Movers had no official response to that.
How to Handle Charming Movers Disputes
If you'd like Charming Movers to address your concerns, there are two methods you can try:
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Contacting the Company
You can contact Charming Movers directly with:
- The Maryland and DC phone number: 301-738-2202.
- The Virginia phone number: 703-288-4866.
- The Charming Movers online contact form or email: charmingmovers@msn.com.
- Writing a letter to: Charming Movers, 713 Smallwood Rd, Rockville, MD 28050.
Even in the negative reviews, it seems that Charming Movers makes an effort to provide a professional response. If you're able to reach a friendly associate, this might be the only step you need to take. Still, keep in mind that the company is also known for misinformation.
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Filing a Formal Complaint
If Charming Movers refuse to own up to their mistakes, contact the FMCSA (Federal Motor Carrier Safety Administration). You can do this by calling 1-888-368-7238, or using the online complaint form.
If Charming Movers Won’t Respond, DoNotPay Can Send demand letters to!
Sometimes a company will pledge to make things right, but fail to deliver on that promise. For these situations, the best solution is DoNotPay's Send demand letters to Anyone product.
After you've answered a few questions about your situation, here's what will happen:
1. DoNotPay finds the correct forms you need (and help you complete them!)
2. We'll help you file the finished forms.
3. We'll help you serve Charming Movers.
4. We'll generate a convincing demand letter to help you win your case!
Let DoNotPay Handle Your Complaint Against Charming Movers
Filing Charming Mover complaints can be intimidating, especially with the company's respected reputation. Even so, popular companies can still make mistakes! If you believe that you deserve relief, DoNotPay can make it happen.
Here's how you can file a complaint against Charming Movers using DoNotPay:
- Search for moving issues on DoNotPay.
- Start our Solve My Moving Issues product by telling us the name of the moving company you are having issues with.
- Answer some questions about your specific move, your moving company, and the complaint for which you'd like relief.
After you're finished, DoNotPay will immediately create a complaint letter describing the poor service that you received. It will also outline the exact steps a company should take to provide you with compensation!
DoNotPay Can Contact Any Moving Company on Your Behalf
Charming Movers currently only serves those in Maryland, Washington, D.C., and Virginia. DoNotPay is not limited to these states: this app can file complaints against any moving company in the country!
DoNotPay Knows How to Deal With Any Problematic Business
Going up against a big corporation is never easy for the average person. That's why DoNotPay is your best resource for:
- Filing disputes against any other company
- Reaching customer service representatives
- Holding companies responsible for lost items
- Waiving unfair fees from travel and lodging companies
Create your DoNotPay account to find out more!