Get Them Out of Your Hair! Cancel Wen With No Issues

Wen by Chaz Dean is a haircare brand owned by WBCD Hair and Body, a company founded by a Los Angeles-based celebrity stylist Chaz Dean. Wen products are advertised as great for your hair due to natural ingredients, lack of sulfates, and non-invasive cleansing methods.

The company faced a backlash and an investigation by the Food and Drug Administration (FDA) due to numerous hair loss and breakage reports. In 2015 a class-action lawsuit was filed against this company, resulting in a $26 million settlement with affected class members.

How to Cancel Wen by Chaz Dean?

To say that Wen’s website is not transparent would be an understatement. It looks like the official website allows only logins and purchases for existing customers, as there are no options to sign up. Wen products are available for purchase at Chaz Dean Studio as well.

Wen hair care products' purchases come with an automatic subscription that many users are not aware of. According to one complaint on Better Business Bureau (BBB)’s website, customers were sent several months’ worth of supplies and billed in three installments over 28-day billing cycles.

If you want to get rid of your Wen subscription because you're concerned about their products' poor reputation or because you were not aware of the automatic payments, here are your options:

To cancel your subscription and get a refund for unwanted shipments, you will need to return the items you purchased. According to their FAQ page, Wen offers a 60-day money-back guarantee if you’re not satisfied, and if the items are returned to Chaz Dean Returns, 6390 Commerce Court, Groveport, OH 43125-1137.

Cancel Wen on the Company’s Website

For cancelations via the website, you will need to provide the following details:

• Your email address
• Your name
• Phone number
• Order and account information

You will need to use their Contact Us page and follow these steps:

1. Click on Send us a message
2. Fill in your personal information
3. Choose the most appropriate subject from the drop-down list
4. Type your message stating you want to cancel your subscription
5. Finish by clicking on Send your message

Cancel Wen Over the Phone

If you prefer to discuss your cancelation with a customer service representative, you can call Wen at 1-800-964-1892. The call center is available from 9 a.m. to 8 p.m. EST. In case you don’t have a lot of free time on your hands, yet you need to handle this issue over the phone, use DoNotPay to jump the queue and get connected to a representative right away.

Cancel Wen With Live Chat

Another option to cancel your Wen subscription is to contact a representative via live chat:

1. Open the Contact Us page
2. Click on Let’s chat
3. Start the real-time conversation by hitting the Click here to chat button
4. Follow the representative’s instructions and provide requested information

Live chat is available from 9 a.m. to 6 p.m. EST.

How to Cancel Wen With DoNotPay?

If you want to avoid long waiting times and constant back-and-forth to get rid of your Wen subscription, your best bet is DoNotPay. Canceling subscriptions and memberships with our app is fast and easy:

1. Create your profile in a web browser
2. Select Find Hidden Money
3. Type in Wen by Chaz Dean when asked about the service you want to cancel

DoNotPay will proceed with the cancelation of your Wen subscription right away and notify you when it’s done.

If you provide us with your email address or bank account information, DoNotPay will help locate other recurring charges that you might want to reconsider.

Can You Put a Hold on Your Wen Subscription?

While no official information is available regarding free trials, prorated refunds, or subscription pauses on the company’s website, it is possible to negotiate a hold on automatic shipments through customer support. Based on the company’s response to a complaint on BBB’s website from June 17, 2019, temporary holds are offered as a concession when a customer requests a cancelation.

What Do Wen Charges Look Like on Your Bank Statement?

If you’re not sure how to recognize Wen charges on your bank statement, check out these codes:

DoNotPay Offers Much More Than Wen Cancelations

The goal of the world’s first AI Consumer Champion is to protect your consumer rights and provide help with various administrative obstacles. Our AI assistant is an expert in handling unwanted subscriptions and memberships, may it be Wen, Amazon Prime, Netflix, or Spotify.

With our app, you won’t have to worry about getting refunds for unsatisfactory products and services, even if it’s a security deposit refund we’re talking about. You can also avoid unwanted charges when trying out free trials for new subscriptions with our virtual credit cards.

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