When It’s Time for a Fresh Start—Cancel Freshly
As tempting as it may be to use Freshly to avoid cooking on your own, the service comes with quite a hefty price. Should you decide that the convenience isn’t worth the cost, or you want to refresh your weekly menu with something new, we deliver up-to-date information on how to .
Whatever reason made you want to terminate your subscription, you can cancel Freshly using any of these methods:
- iOS app
- Official website
- Phone call
If you choose to call or write an email, here is some information you may want to prepare in advance:
- First and last name
- Phone number
- Email address
- Billing address
- Payment information
- Reasons for cancellation
If you’re canceling Freshly through the iOS app, follow these steps:
- Tap on Account
- Select Manage Subscription
- Tap on Cancel Subscription
Android users won’t be able to cancel their subscriptions through the app. They have to log in to their account through a mobile or web browser.
Freshly Help Center recommends canceling the service through the Account page on their website. Follow these steps to do it:
- Log in
- Click on the Settings button in the upper right-hand corner
- Click on Cancel Subscription
- Answer the questions in a pop-up survey to complete the cancellation process
Freshly will send you a confirmation email. It will contain information on orders you canceled and any refunds you might receive.
You can submit a cancellation request by writing to firstname.lastname@example.org with your order information. Make sure to ask them to confirm when they finish the subscription cancellation.
To cancel your Freshly subscription via a phone call:
- Dial 1-844-373-7459
- Ask the advisor to cancel your subscription
- Provide the information they need
- Request a confirmation message
- Keep the confirmation in case of any future charges you didn’t agree on
Canceling your subscription using DoNotPay is quicker than reheating your meal in the microwave. If you want a process that’s as easy as pie, follow these steps to successfully cancel Freshly:
- Click on the Hidden Money feature
- Click on Manage Subscriptions
- Type Freshly
The cancellation will take about 48 hours, after which we’ll send you an email to inform you we canceled Freshly successfully. Other food delivery, meal-kit, and snack subscriptions DoNotPay can cancel include:
Let’s go over all the ways you can cancel Freshly:
You can’t pause your Freshly subscription, but you can skip as many deliveries as you want. You can skip individual days or entire weeks using the website or the app.
The skipping process is the same whichever option you use:
- Visit your Account page
- Navigate to the Deliveries section
- Click on Skip under a delivery day or scroll to the bottom and click on Skip Week
To avoid getting charged again, make sure you cancel or skip your orders a few days before the billing date. Freshly will inform you about the billing date each week via email. You can also find this information in the Deliveries section on your account.
Yes, your subscription is fully customizable. Some of the things you can change are:
- Meal count
- Choice of meals
- Delivery address
- Delivery day
The company’s Terms and Conditions don’t contain any official statements regarding their refund policy, but their customer service often offers refunds or in-store credits upon customer complaints.
Is Freshly charging you for a subscription you canceled a while ago? Take them to small claims court using DoNotPay! Forget about pricey lawyer fees—protect your customer rights with a service ABA chose to honor with the Louis M. Brown Award for Legal Access.
Check these fresh alternatives out—there’s something for everyone’s taste:
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