How To Cancel Carbonite Effortlessly
Available for Windows and macOS users, Carbonite provides online backup services for documents, emails, music, and photos. We realize that every service is not suitable for every user, no matter how practical or popular it is, so we have created a how-to guide to help you cancel your Carbonite subscription.
DoNotPay Can Help You Cancel Carbonite
Do you want to terminate your membership but already feel exhausted because of the complicated cancellation process? Use DoNotPay to bypass any issues. Follow these three quick steps to get rid of Carbonite:
- Select the Find Hidden Money feature
- Enter Carbonite as the service you want to cancel
You can get on with your life while we complete the cancellation process. You will receive an email within 48 hours, letting you know that the cancellation process is complete.
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How To Cancel Carbonite On Your Own
You have three options to cancel Carbonite yourself:
- Over the phone
- Via email
- On the website
Over the phone
Here’s how you can terminate your subscription using your phone:
- Dial 1-877-334-7621
- Request the customer support representative to cancel your Carbonite subscription
- Provide personal and bank account details as well as your subscription plan
- Wait for the representative to send you a confirmation email that your subscription has been canceled
Carbonite’s business hours are from Monday to Friday, 8 a.m. to 5 p.m. (excluding U.S. holidays).
You can fill out the form on the Customer Support page and a representative will respond within 24-48 hours by email.
On the Website
Check out the process in the table below.
|Carbonite Safe Subscribers||
Carbonite Safe Backup Pro Subscribers
|Step 1||Log into your Account||Log into your Account as the Billing Owner|
|Step 2||Turn off auto-renew for each subscription||Click on Change|
|Step 3||Wait for the confirmation email||Click on Confirm in the pop-up window to confirm your cancellation.
You will get a confirmation email that your cancellation has been successful
Once you have successfully terminated your subscription, you will still be able to use the features until the billing period is over. If you have any important data that you need to store and back up, make sure you do it within 30–60 days of cancellation because Carbonite removes all of your data permanently after that time.
The following table is an overview of different options you can choose to cancel your Carbonite subscription:
|Can You Cancel Via?||Yes/No|
Does Carbonite Give Refunds After Cancellation?
You can request a complete refund from Carbonite by contacting their customer support within the following time frame:
- Subscriptions within 30 days of the first purchase
- Subscriptions within 30 days of manual renewal
Once your refund has been approved, Carbonite will delete all of your existing data and will not operate on your device.
Does the Carbonite Free Trial Automatically Renew Into a Paid Subscription?
Carbonite offers a 30-day free trial to all new customers. Once the trial period ends, Carbonite will automatically start charging you. The automated payments will continue until you manually disable the automatic renewal option.
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Our free trial card acts like a dummy credit card enabling you access to free trials. You don’t have to reveal your personal information, and your bank account remains secure and uncharged. You don’t have to worry about being charged automatically since there are no funds on the card. Subscribe to all the free trials you want! We’ve got your back!
Are You Looking for Carbonite Alternatives?
Do you need to backup important data but don’t want to use Carbonite? We have compiled a list of a few popular alternatives:
|Backblaze||$60 per year||
|IDrive||$52 per year||
|Acronis True Image||$50 per year||
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