How To Cancel Carbonite in a Few Clicks

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To Cancel Carbonite Effortlessly

Available for Windows and macOS users, Carbonite provides online backup services for documents, emails, music, and photos. We realize that every service is not suitable for every user, no matter how practical or popular it is, so we have created a how-to guide to help you cancel your Carbonite subscription.

DoNotPay Can Help You Cancel Carbonite

Do you want to terminate your membership but already feel exhausted because of the complicated cancellation process? Use DoNotPay to bypass any issues. Follow these three quick steps to get rid of Carbonite:

  1. Select the Find Hidden Money feature
  2. Enter Carbonite as the service you want to cancel

You can get on with your life while we complete the cancellation process. You will receive an email within 48 hours, letting you know that the cancellation process is complete.

Want To Unsubscribe From Other Services? Use DoNotPay

Did you know that over 84% of Americans underestimate how much they spend on subscriptions each year? What’s more surprising is that they’re not even sure how many they actually use! People tend to sign up for free trials, which automatically renew into paid subscriptions, resulting in monthly credit card charges that can make your head spin!

Save your hard-earned money, and let us deal with it! All you have to do is , link your email address or bank account to our app, and we will identify all your active subscriptions. You can choose the ones you want to remove, and DoNotPay will cancel them for you.

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How To Cancel Carbonite On Your Own

You have three options to cancel Carbonite yourself:

  1. Over the phone
  2. Via email
  3. On the website

Over the phone

Here’s how you can terminate your subscription using your phone:

  1. Dial 1-877-334-7621
  2. Request the customer support representative to cancel your Carbonite subscription
  3. Provide personal and bank account details as well as your subscription plan
  4. Wait for the representative to send you a confirmation email that your subscription has been canceled

Carbonite’s business hours are from Monday to Friday, 8 a.m. to 5 p.m. (excluding U.S. holidays).

Via Email

You can fill out the form on the Customer Support page and a representative will respond within 24-48 hours by email.

On the Website

Check out the process in the table below.

Carbonite Safe Subscribers

Carbonite Safe Backup Pro Subscribers

Step 1Log into your AccountLog into your Account as the Billing Owner
Step 2Turn off auto-renew for each subscriptionClick on Change
Step 3Wait for the confirmation emailClick on Confirm in the pop-up window to confirm your cancellation.

You will get a confirmation email that your cancellation has been successful

Once you have successfully terminated your subscription, you will still be able to use the features until the billing period is over. If you have any important data that you need to store and back up, make sure you do it within 30–60 days of cancellation because Carbonite removes all of your data permanently after that time.

The following table is an overview of different options you can choose to cancel your Carbonite subscription:

Can You Cancel Via?Yes/No
In PersonNo

Does Carbonite Give Refunds After Cancellation?

You can request a complete refund from Carbonite by contacting their customer support within the following time frame:

  • Subscriptions within 30 days of the first purchase
  • Subscriptions within 30 days of manual renewal

Once your refund has been approved, Carbonite will delete all of your existing data and will not operate on your device.

Does the Carbonite Free Trial Automatically Renew Into a Paid Subscription?

Carbonite offers a 30-day free trial to all new customers. Once the trial period ends, Carbonite will automatically start charging you. The automated payments will continue until you manually disable the automatic renewal option.

Don’t Want Unwanted Charges on Your Credit Card? Use DoNotPay’s Virtual Credit Card

If you want to try Carbonite’s 30-day free trial but don’t want to risk getting automatically charged after it expires, you can use DoNotPay’s virtual credit card.

Our free trial card acts like a dummy credit card enabling you access to free trials. You don’t have to reveal your personal information, and your bank account remains secure and uncharged. You don’t have to worry about being charged automatically since there are no funds on the card. Subscribe to all the free trials you want! We’ve got your back!

Are You Looking for Carbonite Alternatives?

Do you need to backup important data but don’t want to use Carbonite? We have compiled a list of a few popular alternatives:



Backblaze$60 per year
  • Unlimited Backup
  • Keeps old versions and deleted files for a year
IDrive$52 per year
  • Different plans for different requirements
  • Unlimited computers
Acronis True Image$50 per year
  • Combines backup and protection

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Our AI-powered bots gather the most important information via short questionnaires, draft required documents, and provide you with online fax services. If you need specific public records to support your case, we’ll point you in the right direction.

With our virtual lawyer’s help, you will be able to:

Spend Your Time on More Enjoyable Activities

With DoNotPay’s help, you’re bound to have more free time. If you’re considering a new streaming platform subscription, make use of its free trial without worrying about unwanted charges. Need to get rid of other subscriptions? Use DoNotPay to cancel them without contacting customer support centers.

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Want your issue solved now?