File American Home Shield Complaints in Less Than Five Minutes

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How To File American Home Shield Complaints Fast and Get Compensation

American Home Shield (AHS) is one of the leading providers in the insurance market. The company currently has approximately 3.1 million users in the U.S., which illustrates that their reach and their business operations have been able to grow exponentially over the last decade.

Unfortunately, this company has received a lot of complaints lately, with many homeowners claiming they have been left high and dry after spending thousands for their American Home Shield policy.

We all know that insurance policies are only useful if they work when you need them. For example, if a fire breaks out in your home and you thought you bought the right type of insurance, you should contact your insurance company to assist you with any claims that are likely to arise from the fire.

The major problem with American Home Shield is that the company does not actually provide any assistance with filing insurance claims to their clients. This is why thousands of customers have canceled AHS services in the past.

If you have an issue with this warranty provider, we'll show you how to contact their customer representatives and, if the issue persists, file an official complaint against AHS or even send demand letters to them in small claims court.

How To File American Home Shield Warranty Complaints

If you have trouble claiming an AHS warranty and want to contact the company for an appliance replacement, your options are somewhat limited. While there are two customer service phone numbers on the website, one is for their sales department (888-682-1043), while the other one is for people who want to cancel AHS services (800-858-1922).

The better option is to use the Request Service function on the AHS website to create a service request and have the company inspect the device in your home.

It's important to note that, while the company has an official customer care email (, they do not display it on their website.

While you could certainly try to email the company and explain your issue, it likely won't result in any action from AHS, seen as there have been multiple complaints filed with the company through email and not a single resolution.

How To Contact American Home Shield
Request a service

If the company's customer service cannot resolve your issue or refuses to fix or replace an item under warranty, there is no need to panic. There are many ways for you to file a complaint against AHS with government agencies.

Agencies You Can File an AHS Complaint With

If American Home Shield's customer service isn't particularly helpful and the company refuses to address your problem, you can consider filing a complaint with one of the following agencies:

  • New York Attorney General's Office (NYS OAG)
  • Federal Trade Commission (FTC)
  • Better Business Bureau (BBB)

How To File a Complaint Against AHS With the New York Attorney General's Office

For New York residents, the Attorney General's office is an important government agency that can help you file an NYS OAG complaint against AHS.

The material for your complaint should be as detailed as possible. In addition, the insurance provider should provide you with a written response outlining their action on your case within 30 days.

Unfortunately, you are unlikely to get any assistance from AHS's customer service representatives regarding the procedure. You will likely have to seek further assistance within this department of the Attorney General's office if you don’t get a response from the company.

How To File a Complaint Against AHS With the Federal Trade Commission (FTC)

The Federal Trade Commission is a government agency that investigates violations and complaints of federal law. You can file an official complaint with the FTC by using their Report a Fraud feature.

The FTC then sends your case to AHS's customer care representatives, who are required to respond to your complaint within 30 days of receiving it. You can check the status of your complaint by logging onto the FTC's site.

How To File a Complaint Against AHS With the Better Business Bureau

To file an AHS complaint with the BBB, you can fill out the online form or contact their customer service department by phone at (844)477-1099.

If you request an AHS claim with the BBB, a complaint will be filed on your behalf. The agency will then notify AHS about the issue and send them a copy of this information. The company is also required to respond to your complaint within 15 business days if it's not resolved via phone calls or email messages.

How To Send Demand Letters To American Home Shield in Small Claims Court

If you have contacted your insurance provider, filed a complaint with the FTC, and contacted the BBB to no avail, you have one more option available to you—that is filing a small claims lawsuit against AHS.

Before you can take AHS to court, you need to draft a professional demand letter and send it to the company.

The demand letter needs to detail the reason for your complaint and all of the action you've taken before filing this lawsuit.

Other information that needs to be included in the demand letter:

  • Your name, address, and contact information
  • The amount of damages you suffered due to the company's negligence or misconduct
  • The details of your complaint, including the date and time you purchased the warranty

You will also need to attach several documents to this letter, including the relevant warranty, as well as any proof that supports your claim.

Once you have filed your claims, AHS has 20 days to respond with a written summary of their actions on the case.

If the company doesn't respond to the demand letter in the allotted time or rejects your offer, you can escalate the issue and take the case to court.

Some small claims courts allow you to file a lawsuit through the online form, while others might require you to visit the court in person and file the claim with the court clerk.

DoNotPay Can Help You Send Demand Letters To AHS In Small Claims Court and Win

Most people shy away from starting a process against a company due to the complexity of the court process and the time and money investment required.

Thanks to DoNotPay, you don’t need to spend thousands of dollars on attorneys specialized in small claims or waste a month of your life putting together and filing the required court documents.

DoNotPay can help you send demand letters to AHS in small claims court by generating a demand letter for you in minutes!

Here’s how you can file a claim against American Home Shield in a few easy steps:

  1. Open DoNotPay in your and open the Complaint Letters product
  2. Tell us how much money you are owed by the company
  3. Choose a reason for the lawsuit
  4. Answer several questions to provide a bit of context
  5. Provide any evidence that will help us build your case

That’s it! DoNotPay will email a professional demand letter to AHS on your behalf, requesting that they respond to your complaint within two weeks.

If the company fails to respond or refuses to resolve your issue, DoNotPay will also help you fill out the necessary court documentation, so you can escalate the issue and take the case to small claims court.

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