Requesting an Amazon Refund for Digital Orders

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Amazon Refund Digital Order Policy — How to Get an Amazon Digital Order Refund?

Amazon is an American multinational technology company and one of the biggest companies in the world, with a revenue of $280.5 billion in 2019. The company was founded by Jeff Bezos in 1994, and it is headquartered in Seattle, Washington. Amazon is the biggest internet retailer in the world, handling millions of transactions every day.

Digital orders, which are a big part of Amazon’s revenue, are any purchases that are non-physical on the platform. This includes:

How to Get an Amazon Refund on Digital Order With DoNotPay?

Getting an Amazon refund for digital orders is much easier with DoNotPay. If you’ve made a purchase on Amazon by accident and you wish to get a refund, we’re right here to help. DoNotPay can help you get a refund on Amazon’s digital orders in just a couple of steps. This will only take you around three minutes and you’ll be all set. Here’s what you have to do:

  1. Log in to DoNotPay on your
  2. Scroll down and find Instant Cashback and click on Get Protected
  3. Answer the chatbot’s questions and fill in the necessary information
  4. Click on Sign and Send

It is as simple as it gets. After you’ve gone through the steps, DoNotPay will automatically send a fax to your bank, requesting a refund for your Amazon digital order. In addition, you will receive a rundown on the VISA and MasterCard policies. This will help you build your case and collect evidence for your refund request.

How to Get an Amazon Refund on Digital Orders on Your Own

Can You Request a Refund Via

Yes / No









Live Chat


In order to get a refund for Amazon’s digital orders, you need to know how to access them. The information from the order is crucial for requesting a refund. Since your Amazon account keeps track of your purchases, everything is logged, be it digital or physical.

To find your digital orders, go to your profile and access your orders from the drop-down menu in the top right corner.

If you do not wish to read tons of policies and rules regarding Amazon refunds, you can request a refund or a chargeback using DoNotPay. We know that requesting refunds with some companies can be tiring and time-consuming, and that is why we can provide you with an easier way to get your money back. When it comes to Amazon’s refund policy, you will probably want to save yourself the trouble of reading through endless texts about returns and cancelations.

Requesting a Refund on Amazon’s Website

To request a refund on your digital order on Amazon, access your digital content, and follow the steps:

  1. Mouseover the ellipses next to the order
  2. Click on Return this Book (in case it’s a book)

If your refund is approved, the amount will be credited to the original payment source within three to five days. Make sure you carefully go through Amazon’s policies before you apply for a refund, or simply do it with DoNotPay.

Requesting a Refund Using Live Chat

You can request a refund on your Amazon digital order using the Live Chat option. Go to the Help section and once you get a chance to talk to the support, explain the issue and the reason for your refund.

How to Check The Status of My Refund?

You can check the status of your Amazon refund in case you are worried about whether your refund is being handled. Here’s how it’s done:

  1. Go to Your Orders
  2. Select Order Details found next to the relevant order

You will see the refund status at the bottom of the Order Summary.

When Will You Receive Your Amazon Digital Order Refund?

Once you’ve applied for a refund, it may take additional time for your funds to be back on your card. This depends on your bank. A refund can take up to 30 days to be completed. In case you no longer have the physical card you used to make the purchase, the amount in question will be stored on your account for future use.

Refund Method

Refund Time After Refund Is Processed
Credit Card

Three to five business days Gift Card

Two to three hours
Debit card

Up to 10 business days

Checking account

Up to 10 business days

Within 24 hours

Gift Card balance

Two to three hours
Promotional Certificate

No refund issued

Prepaid credit card

Up to 30 days
Shop with Reward Points

Up to five business days

How to Return a Gift on Amazon?

The Returns Center on Amazon allows you to return your gifts. The type of refund or credit you will receive depends on how the gift was purchased in the first place. You can either get an exchange or an instant refund. To return a gift, follow these steps:

  1. Go to the Returns Center
  2. Enter the gift order number
  3. Select the item
  4. Enter return reason and select the refund method
  5. Confirm your return

If you are the one who purchased the gift, you’ll receive a refund through the original payment method.

What Else Can DoNotPay Do for You?

DoNotPay is here to make your online and offline life much easier. We can help you save your money, send demand letters to big corporations in small claims court, fight traffic tickets, help you with harassment and stalking, and so much more. As the world’s first AI Consumer Champion, DoNotPay uses advanced artificial intelligence to help you with filing your cases against corporations. We will assist you in collecting evidence and filing your court forms. All we need is to know who you’re up against, the type of claim you’re filing, and your personal information. Once we have all that, we’ll take care of the rest.

DoNotPay can also help you send demand letters to stalkers. Our Relationship Protection service will help you with online stalking, in-person stalking, and other forms of harassment.

Virtual credit cards can help you in handling online subscriptions or free online trials. DoNotPay's virtual credit card generator enables you to create a new credit card number that you can use to sign up for services and verify your payment info without worrying about information abuse and theft. You can use the card to sign up for free trials without worrying that you will be charged the full amount once the trial is over. This card has all the characteristics of a regular credit card, but it will keep your personal information safe from fraudulent activities and scammers.

All you have to do is go to your and log in. Here are the other services we can provide for you:

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