How To File Allstate Complaints and What To Do if the Company Doesn’t Respond
The Allstate Corporation is an American insurance company, providing coverage to 135 million households in the United States. Allstate provides a variety of property and casualty insurance products, including car insurance, homeowners insurance, life insurance, and business insurance.
While the company has an A-rating with the Better Business Bureau, some customers report that they've had their Allstate insurance claims turned down for a variety of vague and sometimes borderline bizarre reasons. This led to many customers canceling their Allstate Insurance subscriptions.
The most common Allstate insurance complaints revolve around the company's refusal to pay for damages, inaccurate assessments of property value, and dubious claims that the insured individual's actions contributed to an accident.
How To File an Official Allstate Insurance Complaint
The company's official website states that they value comments and questions from customers. While the company conveniently leaves out complaints, you can still raise your issue through the Contact Us form on Allstate's website.
You can also send an email to one of Allstate's agents using the Agent Locator, as well as call the company's customer service at 1-800-255-7828.
Allstate typically responds within two business days to inquiries through the customer service department. The responses rarely solve the problems, and you'll likely receive a generic email from the company that won’t accomplish anything.
|How To Contact Allstate Customer Support|
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Agencies You Can File an Allstate Complaint With
If you don't get a response from Allstate or the company fails to resolve your issue, you can lodge a complaint with one of the following agencies:
- The Better Business Bureau (BBB)
- The National Association of Consumer Advocates (NACA)
While each of these agencies has different criteria and procedures for reporting a company, they all generally have the same goals in mind: to protect consumers from bad business practices.
How To File a Complaint Against Allstate Insurance With the BBB
The Better Business Bureau (BBB) is the largest independent organization in the world dedicated to helping consumers resolve issues with businesses.
The BBB requires that you give a company 90 days to address your issue before you file an official complaint. The Bureau also requires you to have tried to resolve your issue directly with a company before filing an official complaint.
To file a complaint with the BBB, visit their website and follow the instructions provided.
How To File a Complaint Against Allstate Insurance With the NACA
If you're having problems with Allstate's refusal to pay for damages or the accuracy of their property assessments, file a complaint with the National Association of Consumer Advocates.
This organization is dedicated to protecting consumers' rights to make informed decisions, and they offer a variety of consumer protection services.
Their services include:
- Complaints—You can file your complaint online or by calling the organization's hotline at (800) 638-4518.
- Private Representation—If you need help filing a formal complaint with the BBB or other agency, they have a team of attorneys who specialize in consumer protection.
- How-To-Sue—If you've resolved your issue with Allstate directly, but you still feel that you need legal assistance to resolve an issue, they have a team of experts who can help.
This organization also provides helpful information about how to file a complaint with the BBB and other agencies.
How To Sue Allstate in Small Claims Court
If you've filed a formal complaint with one of the agencies above, but it hasn't helped, then you can take Allstate to small claims court. Small claims court is a venue that allows you to sue Allstate for a maximum of $5,000.
Allstate is a good candidate for small claims court because it has a history of ignoring complaints from its customers.
They ignore the BBB, they ignore consumers who have filed formal complaints with the National Association of Consumer Advocates, and they ignore their own customers when they write to the company by email or phone.
If you intend to take Allstate to court, the first step in the process is writing a demand letter and mailing it to the company, notifying them of your intent to sue.
The demand letter must include the following information:
- Your name and address
- The name of the company you are suing
- The date the letter is being sent
- The reason for the suit
- A brief description of the issue you have with the company
The demand letter should also include a copy of your Allstate claim, as well as copies of all correspondence between you and Allstate.
You'll need to keep copies of these documents for yourself in case the company chooses to ignore your claims.
It’s also advisable to bring evidence and witnesses who can testify on your behalf. Ideally, you should get these witnesses to sign a notarized affidavit in advance of the hearing date. This will allow you to use their testimony without them being physically present in court during your case.
DoNotPay Can Help You Sue Allstate In Small Claims Court and Win
Even when you know the company has breached the contract and you have sufficient evidence to make a case in court, suing a multi-million dollar company like Allstate can be quite intimidating.
The legal procedures are often complex and it can take several months before your case even reaches court. On top of that, hiring an attorney experienced in handling small claims court cases can cost a small fortune.
With DoNotPay, you can bypass the bureaucracy and you don’t need to spend a penny on lawyers. Our award-winning app can help you sue Allstate in small claims court by generating a professional demand letter and helping you submit the required court documents in minutes!
Here’s how you can file a lawsuit against Allstate in small claims court the easy way:
- Open DoNotPay in your and select the Sue Now product
- Tell us how much money the company owes you
- Select a reason for your lawsuit from the in-app menu
- Answer a few simple questions to provide context
- Provide any evidence and correspondence with the company to help us build a strong case
The process literally takes less than 15 minutes! DoNotPay will email a demand letter to Allstate on your behalf, exerting legal pressure on the company to resolve your complaint.
We’ll also help you fill out the necessary court documents, so if Allstate never responds or rejects your complaint, you can proceed to take the case to small claims court!
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