The Best Way to Understand the Alaska Airlines Refund Policy
Alaska Airlines is the fifth largest airline company in the United States based on passenger traffic. Alaska Airlines is operating a large network with its regional partners—Horizon Air and SkyWest Airlines.
Does Alaska Airlines have a refund policy, and can you refund a plane ticket from the company? DoNotPay is here to answer any question regarding the Alaska Airlines refund policy.
What Is the Alaska Airlines Refund Policy?
Just like the majority of other airline companies, Alaska Airlines follows the same rule proposed by the United States Department of Transportation—the 24-hour cancelation policy.
Customers who purchased a plane ticket seven days before the flight have 24 hours to change their mind and cancel the ticket to receive a full refund without any additional fees.
Although the 24-hour cancelation policy applies to every fare type you purchase with Alaska Airlines, the policy is different if you are canceling the ticket outside the 24-hour period.
Alaska Airlines offers five fare types:
- Saver fares—They cannot be canceled or refunded after 24 hours have passed from the initial purchase
- Main Cabin—If you want to cancel the ticket outside the 24-hour cancelation frame and get the refund, you will need to pay additional fees
- First Class (Non-Refundable)—You need to pay an additional fee to cancel this fare type. The fee will be deducted from the ticket price, and you will be able to use the rest for the next trip with Alaska Airlines
- First Class (Refundable)—With this fare type, you can cancel your flight without any additional fees
- Award Ticket—This ticket is bought using Alaska miles, and it can be canceled and refunded by paying additional fees. Once you pay the additional charges, your miles will be returned to you
Bear in mind that if you are an MVP Gold or MVP Gold 75k status member, all fees are waived off for First Class (Non-Refundable), Main Cabin, and Award Ticket fares.
Refer to the table below for an easier and more detailed explanation:
|Additional Fees for Canceling|
|First Class (Non-Refundable)||
First Class (Refundable)
How to Get an Alaska Airlines Cancelation Refund on Your Own
You can go about the process of getting your Alaska Airlines refund in a few different ways:
Can I Request a Refund Via
Alaska Airline Website
To get your money back from Alaska Airlines, you first need to cancel the ticket. To do that, you have to:
- Log in to your Alaska Airlines account using your web browser
- Select the My Trips tab on the homepage
- Click on the trip you want to cancel
- Click the Cancel button
- Tap on Confirm to cancel your ticket
Once you’ve finished the process, Alaska Airlines will send you an email about your cancelation and confirmation, including the ticket number with the remaining funds after cancelation fees, if there are any.
Can I Ask for a Refund Over the Phone?
If you prefer to go over this process with an actual person, you can call the Alaska Airlines customer service by dialing 800-252-7522. If you are tired of being on hold for too long, you can use DoNotPay to skip the phone queue.
Can I Request a Refund by Mail?
To request a refund, send the physical ticket to Alaska Airlines, Attn: Refund-SEAAR, P.O. Box 68900 Seattle, WA 98168. You will need to include your mailing address and your full name.
How to Know if You Are Eligible for an Alaska Airlines Refund
There are certain criteria that you need to fulfill to be eligible for a refund after canceling your ticket. You need to:
- Purchase the ticket on the Alaska Airlines website, on their counter, or through the reservation call center
- Cancel your Saver fare within 24 hours after the purchase
- Purchase the ticket using U.S. dollars
- Not own a government fare
- Not be a part of any group or vacation package booking
In case of unexpected events, such as health issues or the death of a family member, Alaska Airlines will refund you the ticket without any additional fees if you provide an explanation.
What if Alaska Airlines Cancels My Flight?
If Alaska Airlines delays or cancels your flight due to technical issues or extreme weather conditions, you will have the option to arrange another flight with the company or take a full refund for the ticket price. You will not be charged any service fees for rearranging your flight or getting a refund.
DoNotPay Can Get an Alaska Airlines Refund for You!
If you do not want to navigate through the website and go back and forth with customer service reps, then DoNotPay is the best choice for you. All you have to do is:
- Log in to your DoNotPay account in your web browser
- Click on the Get Protected button under the Chargeback Instantly tab
- Fill in your full name and bank information
- Type in Alaska Airlines when asked about merchant’s information
- Verify your signature and click Submit
Once you are done, DoNotPay will contact your bank and send Visa and Mastercard codes that could help you secure the refund. If you decide for DoNotPay to contact Alaska Airlines first, we will do that instead.
How Long Will It Take for My Alaska Airlines Refund to Be Complete?
If you cancel the ticket within 24 hours after the original purchase was made, you will receive a full refund to the original form of payment.
Since some tickets are non-refundable, every eligible ticket will be refunded in around 20 working days if the purchase was made in cash.
For any purchases made with a credit card, it will take a maximum of seven business days to see the money on your bank account.
Bear in mind that this refund could take slightly longer to show up on your bank account, which will solely depend on your credit card issuer.
If you want to check the status of your refund, you can dial 206-392-7722. Working hours are between 9 p.m.–12 p.m. and 1 p.m.–4:30 p.m. (PST) on weekdays. You can also send an email to firstname.lastname@example.org to check on your refund status.
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