Air Canada Refund Policy Explained

Chargebacks and Refunds Air Canada Refund Policy Explained

All You Need To Know About the Air Canada Refund Policy 

According to a survey conducted in 2017, Air Canada is ranked as one of the best North American airlines. But what if you need to refund a ticket for the flight you missed, or if the flight got delayed because of some unexpected issues? Can you get a refund for that plane ticket, and what is the Air Canada refund policy?

DoNotPay provides you with the answers to all of these questions so that you can understand the Air Canada refund policy better and get your plane ticket refunded without going through too much hassle.

What Is Air Canada Refund Policy for Canceled Flights?

Air Canada offers two types of fares:


  • Refundable 
  • Non-refundable

Air Canada has a 24-hour cancelation policy, which means that you can cancel any ticket and not pay for additional charges within the 24 hours of the initial purchase. 

This applies to both refundable and non-refundable tickets. When you request a refund within the 24-hour time frame of the original purchase, you will receive a full refund for your ticket on your original form of payment. 

Can I Cancel My Ticket 24 Hours After The Purchase? 

Yes, you can. Canceling a ticket 24 hours after the purchase might cost you additional fees. It depends on what type of fare you’ve purchased. If you decide to go with the basic economy fare, you will receive no refund upon cancelation. 

Canceling Air Canada’s economy flex fare would get you a partial refund once you pay a $200 Air Canada cancellation fee. Opting for Business and First Class fares will also get you a partial refund.

Canceling a non-refundable fare 24 hours after the purchase is possible, and instead of a refund, Air Canada will give you a travel credit voucher you can use to arrange another flight. 

When Can I Use Air Canada Refund Services?

There are several situations in which you might be eligible for a refund or some other form of compensation. Contact Air Canada if:

  1. Your flight got canceled
  2. An emergency stopped you from traveling
  3. You failed to use your ticket for some other reason

What if Air Canada Cancels My Flight?

If your flight got canceled or delayed for more than three hours due to unexpected company issues or extreme weather conditions, Air Canada will offer you a full refund for your ticket or offer you to arrange another flight with a different airline. This applies to both refundable and non-refundable fares.

What if There Are Some Unplanned Events?

Serious disease or death of a family member can definitely come unexpectedly. Luckily, Air Canada has an unexpectedly lenient refund policy on that. In such horrible situations—unlike many other airline companies—Air Canada will provide you with a full refund of the ticket cost without asking you for proof or legal documents. 

What If I Do Not Use My Ticket At All?

In case you did not make it to your flight, Air Canada will mark it as a no-show, and according to Air Canada Cancelation policy, your ticket could be redeemed in the form of a travel voucher that you can use within a period of 12 months. 

How To Get an Air Canada Baggage Fee Refund

If your baggage was delayed, Air Canada will refund the checked baggage fees that you paid before the flight. In order to check the status of your luggage, you can do that on the Air Canada website, or you can call 1-888-689-2247. 

If your baggage is lost, delayed, or damaged, Air Canada will refund the fees you paid to check it in. To request a baggage fee refund, you need to:

  1. Go to the Air Canada website 
  2. Click on the Let Us Know button
  3. Select the Baggage Fee Refund tab
  4. Provide Incident Number (if you do not have this number, contact 1-888-689-2247 for more information)
  5. Put in personal information
  6. Provide flight information
  7. Write an explanation in the field below 
  8. Click on Submit 

How Long Does It Take To Get a Refund From Air Canada

Once your refund is processed, it should not take more than seven working days for the money to be back on your account balance. You will receive a refund in the form of the original payment. Note that—depending on your card issuer—it could take a bit longer for the money to show on your bank account.

Can DoNotPay Help You Request an Air Canada Refund?

Yes, it can. With DoNotPay, you will avoid any inconveniences and long phone queues when reaching out to customer service. You don’t need to waste time and energy—use DoNotPay and get your money back without breaking a sweat. In order to request an Air Canada Refund, you need to:

  1. Open DoNotPay in your web browser
  2. Find the Chargeback Instantly tab and click on it
  3. Provide your full name and bank information
  4. Put in Air Canada when asked about merchant’s info 
  5. Put in your signature and click Submit 

DoNotPay will send a fax to your bank requesting a refund alongside Visa and Mastercard codes that could help build your case. We can also contact Air Canada first if you choose that option instead. 

How To Get a Refund From Air Canada on Your Own

If you have some time on your hands and are craving some tension in your life, you can try to get a refund on your own. If you decide to do things the hard way, you can do it:

Can I Request an Air Canada Refund Via  Yes/No
DoNotPay Yes
Phone Yes
Online Yes
In-Person No
Mail No

If you take the road less traveled, be advised that the method of cancellation depends on the method of booking. If you booked the ticket online or over the phone, then you have to use the same method to cancel the flight as well.

How To Get an Air Canada Refund Via Phone

You can ask for an Air Canada refund by calling Air Canada Cancelation Refund Service at 1-888-434-6454.

How To Get an Air Canada Refund Online 

If you are trying to cancel your ticket and get a refund:

  1. Log on to the Air Canada website using your web browser
  2. Select the My Trip tab
  3. Provide the six-digit booking reference and your full name
  4. Select the option to cancel the ticket 

Bear in mind that you will need to do this within 24 hours of the original purchase in order to receive a full refund without paying any additional fees. 

DoNotPay Can Help You Deal With So Much More! 

DoNotPay can do so much more than just get you a refund from Air Canada. If you are traveling a lot, our robot lawyer is your companion when you need to get compensation for United Airlines delayed or canceled flights or poor American Airlines inflight WiFi

Use our free virtual credit card to sign up for free trials without worrying about trials auto-renewing into paid subscriptions. The virtual credit card will hide your financial information, so the merchant cannot use it and charge you for the subscription once the trial ends. 

You can find almost every piece of administrative information on our website. DoNotPay is here if you need help: