Easy Hack That'll Get Your Viva Aeorbus Baggage Fees Waived

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Easy Hack That'll Get Your Viva Aeorbus Baggage Fees Waived

Viva Aerobus is one of the leading Mexico-based airlines with a low-cost price point and a green business policy focusing on fuel-efficient technology and lower noise emissions than other flights. Travelers looking for a decent flight experience on a budget often choose Viva Aerobus as an alternative to big-name airlines like AA, United, Delta, and Southwest.

However, one of the downsides of a discount flight is that not all your baggage may be included in the ticket price. Among the least pleasant travel experiences is discovering that you'll need to pay extra - perhaps a lot extra - for an oversized bag or an extra piece of luggage. With discount tickets, can even double your travel costs. But what most people don't know is that you can often dispute these fees - even if you paid them at the gate to board the plane. DoNotPay can help get your travel funds back by disputing or waiving those extra baggage fees.

Viva Aerobus Baggage Policies by Ticket

How do work? Their system actually changes based on the price of your ticket. This can be good if you want to pay less to travel light - or a disaster if you wind up bringing more baggage than your ticket can cover. You'll also want to pay attention to the difference in cost for extra baggage booked online or purchased last-minute at the gate.

Viva Light is for those traveling very light, day trips without luggage or heavy carry-ons. Viva Basic receives a standard 1 carry-on, 1 checked bag. Viva Smart has an extra weight allowance for carry-on and checked bags, 1 of each.

Sports equipment and instruments that meet size and weight requirements may be substituted for carry-on or checked baggage.

Let's break down the Viva Aerobus baggage system by ticket price.

Viva Light Tickets

  • 1 Carry-On
    • Measured 16"x10"x22"
    • Weight up to 22 lbs
  • No Checked Bags

Viva Basic Tickets

  • 1 Carry-On
    • Measured 16"10"x22"
    • Weight up to 22 lbs
  • 1 Checked Bag
    • Measured 62 linear inches
    • (linear inch is length+width+height measurements)
    • Weight up to 33 lbs

Viva Smart Tickets

  • 1 Carry-On
    • Measured 16"x10"x22"
    • Weight up to 33 lbs
  • 1 Checked Bag
    • Measured 62 linear inches
    • (length+width+height)
    • Weight up to 55 lbs

Viva Aerobus Extra Baggage Fees Explained

So you have your complimentary bags, but what if your bags are too big, too heavy, or you need to bring more pieces of luggage? Well here's where the fees start stacking up with both pre-planning and unpleasant at-gate surprises. can really eat into your budget with just the slightest miscalculation or unplanned travel weight.

Oversized Baggage Fees

  1. Checked Baggage Too Large:
  • Domestic $48.5
  • International $26.94
  1. Extra Sports Equipment:
  • Domestic $61
  • International $33.86
  1. Carry-On Weight Upgrade to 33 lbs: $48.5
  • Domestic $48.5
  • International $26.94
  1. Checked Bag Weight from 33lbs to 44 lbs
  • Domestic $36
  • International $20
  1. Checked Bag Weight from 44 lbs to 55 lbs
  • Domestic $60
  • International $33.33
  1. Checked Bag Weight from 55 lbs to 70 lbs (Viva Basic)
  • Domestic $89
  • International $49.44
  1. Checked Bag Weight from 55 lbs to 70 lbs (Viva Smart)
  • Domestic $36
  • International $20

Fees for Extra Checked Bags

  1. Extra Bag Up to 33 lbs
  • Domestic $85
  • International $47.22
  1. Extra Bag Up to 44 lbs
  • Domestic $119
  • International $55.56
  1. Extra Bag Up to 55 lbs
  • Domestic $139
  • International $16.11
  1. Extra Bag Up to 70 lbs
  • Domestic $169
  • International $72.22

How to Refund Viva Aerobus Baggage Fees on Your Own

If you want to get your baggage fees waived on your own, the best route is to contact Viva Aerobus customer service and ask if a fee waive is available. While this is not a guaranteed route, sometimes just asking makes all the difference. This is especially true if you can prove that a mistake was made- a mistake you paid for at the gate to get on your flight that needs to be corrected after the fact.

Viva Aerobus Contact Information:


  • Mexico: 81 82 150 150
  • US: 1 866 359 8482
  • Colombia: 57 800 5189402
  • Lost Baggage: 52 (81) 8215 0520 and 52 (81) 8215 0196
  • Viva Insurance: 52 (55) 5169 3753


  • Lost Baggage: asistenciaequipajes@vivaaerobus.com

Snail Mail

  • Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600

Customer Service Portal

How DoNotPay Can Help Fight to Waive Baggage Fees for Viva Aerobus Flights

If you have tried contacting one or more Viva Aerobus customer service routes with no luck - or don't have time to call a half-dozen numbers to reclaim your baggage fees - DoNotPay can help. As an online service, we can go around the usual customer service hassle and speak directly with people who have more decision-making power than your typical customer service associate.

Let us appeal your baggage fees on your behalf with the best available arguments for why your fees should be waived or refunded. We know that your travel budget is essential and exorbitant surprise fees can really put a damper on your plans. DoNotPay can help get those Viva Aerobus baggage fees back.

Here's how you can use DoNotPay to appeal fees:

  1. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal.

  2. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one.

  3. Submit your case! DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing.

DoNotPay Can Get Back Fees from Any Company with the Click of a Button

Facing other inconvenient or surprise fees? DoNotPay can help with those, too. Our services work with any company or organization with the click of a button. Follow the same simple process and we'll help appeal any number of fees.

eBay feesCoinbase fees
Robinhood feesPaypal seller fees
Spirit Airlines baggage feesAmerican Airlines baggage fees
Chase Bank checking account fees Etsy fees
Homeowners Association (HOA) feesShopify fees

What Else Can DoNotPay Do


DoNotPay was designed to make your life easier and more affordable. Let us help you waive your AeroMexico baggage fees so that you can spend on enjoying your travel instead.

Want your issue solved now?