How to Secure a Venmo Chargeback in Nothing Flat 

Venmo is a digital wallet and peer-to-peer (P2P) mobile payment service and application owned by its parent company PayPal. Venmo allows its users to transfer funds to other persons through their mobile phone app. Many people find it immensely handy for splitting restaurant bills, rent, or cab fares.

PayPal reported that Venmo processed more than $102 billion payments during the 2019 financial year, a remarkable 65% year-on-year increase.

Can You Do a Chargeback on Venmo?

You cannot do a chargeback on Venmo directly. If you used a debit or credit card to pay for a transaction with an authorized merchant through your Venmo account, but you want to dispute it, you will need to file the chargeback claim with your card issuer. 

Before going down that route, you should first try to cancel your Venmo payment or demand your money back from the individual you mistakenly sent it to.

How to Cancel a Venmo Payment Sent to an Inactive Account

If you sent funds to an inactive or non-existing Venmo account, you should cancel that payment in the app. Here is how to do it:

  1. Open the Venmo app on your phone
  2. Select the three horizontal bars in the top left-hand corner
  3. If you have any incomplete or pending payments, you will see a bright red dot on the three bars
  4. Hit Incomplete on the list of options
  5. Go to Payments next
  6. Spot the payment in question and choose the Take back option next to it

Once complete, you should receive a confirmation from Venmo that you canceled this request, and the funds will remain in your linked bank account.

How to Get Your Money Back if You Paid the Wrong Person?

As soon as you send a payment in Venmo, the money will be available to the recipient, and they’ll be able to transfer it to their bank account. If you accidentally sent the funds to someone by mistake, don’t panic—there are several things you can attempt to retrieve your dollars.

You can:

  1. Ask the recipient to send your money back
  2. Contact Venmo for support

Ask the Recipient to Send Your Money Back 

Here are the steps you should take if you sent the funds to another user by mistake:

  1. Open your Venmo app
  2. Click on the pen and dollar sign icon in the top right-hand corner 
  3. Enter the username of the person you sent the payment to by mistake
  4. Type in the dollar amount you accidentally sent
  5. Add a brief note explaining how or why you made the mistake 
  6. Tap on Request
  7. Select Confirm when prompted

If you don’t get a return of your money within a reasonable timeframe, you should send a reminder to the other person:

  1. Go to the three horizontal bars in the top left-hand corner
  2. Select Incomplete
  3. In the Requests section, find the unfulfilled request in question
  4. Hit the Remind button below the request to send a reminder 

Contact Venmo for Support

If your request to get your money back didn’t yield results, contact Venmo’s support team, and they will try to find a solution. While Venmo can’t guarantee that it’ll be able to recover your money, it will at least look into all available options.

You can contact Venmo through the in-app chat, the Contact Us website form, or by flicking an email at cardsupport@venmo.com

You will need to include the following details in your inquiry:

  • Username of the person you mistakenly sent the money to
  • Payment amount
  • Date of the payment
  • Username, email address, and contact number of the person you intended to pay

How to Dispute a Venmo Payment Through Your Bank

When you are requesting a chargeback, it means that you are disputing a transaction and asking your bank or card issuer to reverse it. If you used Venmo for a transaction and paid with your debit or credit card (not using the funds in your Venmo account), you can try and dispute this with your bank.

Here is how to do it:

  1. Contact your card issuer, i.e., your bank
  2. File a transaction dispute and explain why you’re challenging the transaction
  3. The acquirer/card issuer of the merchant will receive the request, then forward it to the merchant
  4. The merchant can either refund the full amount or decide to fight your chargeback

How to file a chargeback claim will vary on your bank. Some banks allow their customers to do this online. With others, it’s best to reach out to their customer service and let them guide you through the steps needed to dispute a transaction.

Can you request a chargeback via

Yes / No

DoNotPay

Yes
Email

Yes, if the card issuer allows it 

Phone

Yes, if the card issuer allows it 
Letter

Yes, if the card issuer allows it 

Website

Yes, if the card issuer allows it 
Fax

Yes, if the card issuer allows it 

Obtain a Venmo Chargeback with the Help of DoNotPay

Maybe you’re not up for the hassle of chasing a chargeback. That’s perfectly fine because DoNotPay can take care of it instead of you. You will not have to go back-and-forth with your card provider. Our app is already familiar with the process and will do everything to make sure you get your money back. 

Here’s how to submit your chargeback request through DoNotPay:

  1. Open the DoNotPay app in your web browser or on your iOS device
  2. Choose the Get Protected option under the Chargeback Instantly icon
  3. Answer the questions from our chatbot (mainly about your personal details, your bank, and the merchant of the transaction in question)
  4. Verify your signature 
  5. Submit your request

When it has collected the necessary information from you, DoNotPay will:

  • Contact your bank with the request for a chargeback 
  • Cite relevant Visa or Mastercard rules and policies that will improve your chance of winning

What Is the Venmo Payment Chargeback Policy?

Venmo states that you might be able to dispute a transaction with your bank if you sent the payment to an authorized merchant through your Venmo account and used your debit or credit card.

It is crucial to note that your applicable card chargeback rights may be wider than those available under the Venmo Purchase Program. If you’ve disputed a transaction with your card issuer, you may be able to get your money back even if you don’t qualify for protection under a Venmo Significantly Not as Described claim. You have to decide whether to dispute the transaction with Venmo or your card issuer—to do both at the same time or to pursue a double recovery is not allowed. 

If you’re the merchant and have received a debit- or credit-funded payment in your business profile that the buyer is disputing, Venmo reserves the right to assess a chargeback fee.

DoNotPay Makes Your Life Breezier 

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