How To File State Farm Complaints and Get the Compensation You Deserve

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

How To File State Farm Complaints Fast and Get Your Issue Resolved

State Farm is an insurance company that offers car, homeowners, and life insurance policies in addition to other financial products.

After State Farm’s prices increased 19% in 2016, numerous complaints flooded into the Better Business Bureau with claims of deceptive marketing and pricing practices.

The most common customer complaints against State Farm revolve around:

  1. Pricing practices: State Farm sets their car insurance policy prices based on a number of variables, including the price of gasoline, usage, and other factors. That said, customers frequently complain about the company’s annual price increases.
  2. Deceptive marketing: State Farm has been accused of using fake reviews on Yelp and other review sites to make their services look better than they actually are. Yelp maintains this is against both the service provider's contract with Yelp and Federal Trade Commission laws.
  3. Customer service: Despite its claim of being among the best in customer satisfaction, State Farm scores only a 62 percent rating with the Better Business Bureau.

This has caused many customers to cancel State Farm insurance, as well as file claims against the company.

In this article, we’ll show you how to file a complaint with State Farm’s customer service department and, if that doesn’t work, escalate the issue and pursue other options.

How To File a State Farm Insurance Complaint

State Farm has a department known as Customer Care Solutions, which handles customer complaints and takes an active role in working with customers to resolve their concerns in a quick and fair manner.

There are several steps that can be taken to address your concerns with the insurance provider:

  1. See if the issue can be resolved over the phone: 1-800-STATE FARM (1-800-782-3276).
  2. If it cannot be resolved over the phone, send an email to Customer Care Solutions at
  3. File a claim using their online form

If the problem is not resolved after the customer has followed the first three steps, then it must be escalated through writing to:

State Farm State Farm Plaza, 901 West 9th Street Bloomington, IL 61701-3703

State Farm will request that a written letter detailing the facts of the complaint be sent. The customer has 90 days to provide State Farm with a written letter outlining all of their grievances and complaints.

The time it takes to get a response from State Farm is anywhere from one day to seven days. Some customers report waiting up to a month before getting contacted by State Farm.

Ways To Contact State Farm About Your Issue
Contact Us Page
Claim Center

How To Send Demand Letters To State Farm in Small Claims Court

If you've exhausted all other options, you can consider suing State Farm in small claims court.

Before you can take the case to court, you first need to draft and send a demand letter. It must detail the reason you are filing a lawsuit against State Farm, including how much damages you are seeking and the method by which you intend to collect them.

You must send a demand letter to the following address: State Farm Plaza, 901 West 9th Street, Bloomington, IL 61701-3703.

The demand letter needs to be written in a professional tone, and it must include the following information:

  • The name, address, and phone number of the customer filing the lawsuit
  • A short summary of the expectations and remedies sought by the customer
  • The claims that State Farm has violated or damaged your business or personal property
  • The expected amount of the claim

The demand letter must be sent within 30 days of filing the lawsuit.

If you do not comply with these rules, State Farm has up to one year to look over the demand letter and decide if they want to proceed with the case or not.

A settlement package will be forwarded from State Farm to customers who submit an agreed-upon amount. Otherwise both parties will go before a judge who will listen to both sides and will make a ruling.

DoNotPay Can Help You Send Demand Letters To State Farm In Small Claims Court

Most people are reluctant to take any company to small claims court due to the complexity of the process and the exorbitant fees lawyers charge for handling these cases.

But what if you could bypass the bureaucracy and draft a professional demand letter without having to consult a lawyer?

DoNotPay can help you send demand letters to State Farm in small claims court by generating a professional demand letter and filing all the required court documents for you in minutes!

Here’s how you can file a claim against the insurance company in a few easy steps:

  1. Open DoNotPay in your , type in “send demand letters to” and select the Complaint Letters product
  2. Provide the amount of damages you are seeking
  3. Select the most appropriate reason for your lawsuit from the menu
  4. Answer a few simple questions
  5. Provide any evidence that will help us build your case

All done! DoNotPay will email a demand letter to State Farm on your behalf, putting pressure on them to resolve your complaint.

The app will also help you fill out the necessary complaint letterss, so if the company doesn’t respond or rejects your proposal, you can take the matter to court.

How To File a Complaint Against State Farm With the Better Business Bureau

The BBB is a non-profit organization that is sponsored by the government and maintains an independent, impartial mission to fight for consumer rights. In the past 12 months, the Bureau has closed 442 complaints against State Farm.

The best way to file a complaint with the BBB is through their online form. This form can be filled out from your computer or printed and turned into paper, which will need to be signed and mailed in.

The completed complaint should contain the following information:

  1. Your name, address, phone number, and email address
  2. A short summary of the issue you have with the insurance company
  3. A list of claims that State Farm has violated or damaged your business or personal property
  4. The expected amount of money that you are seeking as a remedy for these damages

The Better Business Bureau will look over your complaint and contact you if they need more information about the case.

They will give you the option of taking your complaint to court yourself, or they will do it for you, provided that both parties involved agree on where the trial should be held (it must be in the city where State Farm has a business address).

Our App Can Solve Various Issues!

Do you really need to set aside astronomical amounts in order to pay a lawyer to draft documents or send demand letters to someone in small claims court?

Believe it or not, the answer is no! Thanks to DoNotPay, all that cash can remain in your pocket. With the help of our app, you can perform various tasks from the comfort of your home. You can use our app to generate flawless , , and in a snap.

And there’s more — once we create these documents in your stead, we can also help you get them notarized online. There’s no need to waste your time, energy, and fuel on visiting notary offices.

DoNotPay Offers Even More Perks

Our app can provide you with a wide selection of services, including creating burner phone numbers and virtual credit cards, canceling subscriptions, and getting refunds from companies. Are robocalls and email spam making your life a living hell? These scammers won’t stand a chance against our app’s tools and features. You have received a parking ticket you believe was unfair? Contest it with DoNotPay in less than two minutes!

When it comes to your safety, we can also work in your favor. Our app will help you fight against annoying neighbors, work discrimination, sex offenses, copyright infringement, and stalking and harassment.

Want your issue solved now?