ByHow To File State Farm Complaints Fast and Get Your Issue Resolved
State Farm is an insurance company that offers car, homeowners, and life insurance policies in addition to other financial products.
After State Farm’s prices increased 19% in 2016, numerous complaints flooded into the Better Business Bureau with claims of deceptive marketing and pricing practices.
The most common customer complaints against State Farm revolve around:
- Pricing practices: State Farm sets their car insurance policy prices based on a number of variables, including the price of gasoline, usage, and other factors. That said, customers frequently complain about the company’s annual price increases.
- Deceptive marketing: State Farm has been accused of using fake reviews on Yelp and other review sites to make their services look better than they actually are. Yelp maintains this is against both the service provider's contract with Yelp and Federal Trade Commission laws.
- Customer service: Despite its claim of being among the best in customer satisfaction, State Farm scores only a 62 percent rating with the Better Business Bureau.
This has caused many customers to cancel State Farm insurance, as well as file claims against the company.
In this article, we’ll show you how to file a complaint with State Farm’s customer service department and, if that doesn’t work, escalate the issue and pursue other options.
How To File a State Farm Insurance Complaint
State Farm has a department known as Customer Care Solutions, which handles customer complaints and takes an active role in working with customers to resolve their concerns in a quick and fair manner.
There are several steps that can be taken to address your concerns with the insurance provider:
- See if the issue can be resolved over the phone: 1-800-STATE FARM (1-800-782-3276).
- If it cannot be resolved over the phone, send an email to Customer Care Solutions at customersolutions@statefarm.com
- File a claim using their online form
If the problem is not resolved after the customer has followed the first three steps, then it must be escalated through writing to:
State Farm State Farm Plaza, 901 West 9th Street Bloomington, IL 61701-3703
State Farm will request that a written letter detailing the facts of the complaint be sent. The customer has 90 days to provide State Farm with a written letter outlining all of their grievances and complaints.
The time it takes to get a response from State Farm is anywhere from one day to seven days. Some customers report waiting up to a month before getting contacted by State Farm.
| Ways To Contact State Farm About Your Issue | |
|---|---|
| Contact Us Page | https://www.statefarm.com/customer-care/contact-us |
| Claim Center | https://www.statefarm.com/claims |
| Phone | 1-800-782-3276 |
| customersolutions@statefarm.com | |
How To Send demand letters to State Farm in Small Claims Court
If you've exhausted all other options, you can consider suing State Farm in small claims court.
Before you can take the case to court, you first need to draft and send a demand letter. It must detail the reason you are filing a lawsuit against State Farm, including how much damages you are seeking and the method by which you intend to collect them.
You must send a demand letter to the following address: State Farm Plaza, 901 West 9th Street, Bloomington, IL 61701-3703.
The demand letter needs to be written in a professional tone, and it must include the following information:
- The name, address, and phone number of the customer filing the lawsuit
- A short summary of the expectations and remedies sought by the customer
- The claims that State Farm has violated or damaged your business or personal property
- The expected amount of the claim
The demand letter must be sent within 30 days of filing the lawsuit.
If you do not comply with these rules, State Farm has up to one year to look over the demand letter and decide if they want to proceed with the case or not.
A settlement package will be forwarded from State Farm to customers who submit an agreed-upon amount. Otherwise both parties will go before a judge who will listen to both sides and will make a ruling.
DoNotPay Can Help You Send demand letters to State Farm In Small Claims Court
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Here’s how you can file a claim against the insurance company in a few easy steps:
- Open DoNotPay in your , type in “send demand letters to” and select the Complaint Letters product
- Provide the amount of damages you are seeking
- Select the most appropriate reason for your lawsuit from the menu
- Answer a few simple questions
- Provide any evidence that will help us build your case
All done! DoNotPay will email a demand letter to State Farm on your behalf, putting pressure on them to resolve your complaint.
The app will also help you fill out the necessary complaint letterss, so if the company doesn’t respond or rejects your proposal, you can take the matter to court.
How To File a Complaint Against State Farm With the Better Business Bureau
The BBB is a non-profit organization that is sponsored by the government and maintains an independent, impartial mission to fight for consumer rights. In the past 12 months, the Bureau has closed 442 complaints against State Farm.
The best way to file a complaint with the BBB is through their online form. This form can be filled out from your computer or printed and turned into paper, which will need to be signed and mailed in.
The completed complaint should contain the following information:
- Your name, address, phone number, and email address
- A short summary of the issue you have with the insurance company
- A list of claims that State Farm has violated or damaged your business or personal property
- The expected amount of money that you are seeking as a remedy for these damages
The Better Business Bureau will look over your complaint and contact you if they need more information about the case.
They will give you the option of taking your complaint to court yourself, or they will do it for you, provided that both parties involved agree on where the trial should be held (it must be in the city where State Farm has a business address).
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