Yes, You Can Refuse to Pay Resort Fees - Here's How

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Yes, You Can Refuse to Pay Resort Fees - Here's How

Whether you're staying at a hotel or luxury resort, you can get rid of those unexpected that add up and put a dent in your vacation budget. These fees can include anything from extra charges for Wi-Fi access, pool fees, room service surcharges, and the ubiquitous, inexplicable, and somewhat generic "resort fee".

You've probably found resort fees on past hotel bills, and thought it wasn't worth your time to get them reversed. That may be the case if you "go it alone", but if you use DoNotPay, your efforts—which, by the way, will be almost nothing—will be rewarded!

How to Fight Resort Fees On Your Own

You have two options for fighting : Find and stop them before you confirm your booking, or retroactively have them removed from your bill.

Preventing Hotel and Resort Fees From Being Added to Your Charges

Unfortunately, all the conveniences of online booking go out the window when you decide to fight resort fees before you finalize your reservation. Cut out the middleman, and speak directly with the hotel or resort manager to ensure you don't get unwanted fees tacked onto your stay.

  1. Shop around and find out what other hotels and resorts in the area are charging the same dates of your vacation.
  2. Call the hotel front desk and ask for a reservation manager.
  3. Ask them to explain any fees, as well as the actual room rates, you can expect to find on your bill upon checkout.
  1. Ask to have the fees waived, letting them know that you can always take your business to one of the other local resorts. (Let them know you've done your homework!)
  2. Insist that any additional charges be authorized by you before being added to your bill.
  3. Have the manager email you a copy of your reservation with the approved total.

Note, unless you have coupons or special promotions included in your room rate, you can expect to have legitimate extra charges added to your bill, including:

  • Room service
  • Dry cleaning, and laundry service
  • Additional towels, especially for poolside use
  • Tips for bell, room, and valet service
  • Pet deposits and fees

Reversing Hotel and Resort Fees at or After Checkout Time

While the very best time to fight resort fees is before you confirm your reservation—that is when you have the most leverage—you can always help the resort gain one more satisfied customer by requesting hidden and unexpected fees be waived once you get your bill. The best way to do this is in writing, with a firm but a professionally-written letter. Here's what we recommend you do:

  1. Call the resort or hotel, and get the name, phone number, email, and business mailing address for the general manager.
  2. Enclose a photocopy or scan of your original confirmation, including the room rates and fees you were quoted.
  3. Enclose a photocopy or scan of your bill at checkout, including itemized expenses and fees.
  4. Circle the fees you wish to have reversed.
  5. Write a cover letter explaining that you are requesting that these fees be reversed, and why. For example, do you feel they are:
  • Unnecessary or excessive?
  • Charged by accident?
  • Charged in bad faith?
  1. Send your documents by USPS mail (delivery confirmation recommended) or to the General Manager's e-mail address.
  2. Follow up within seven days of mailing a physical letter, or five days if you email your request.

While threatening to leave a bad review or otherwise "badmouth" a business isn't a professional strategy, you can certainly state that you will neither be a repeat customer nor recommend their location to friends, family, or business associates. Letting them know you are disappointed in their lack of integrity—should the fees truly appear to be charged in bad faith—is often enough to get the manager to concede and reverse the fees.

How to Kill Resort Fees the Easy Way With DoNotPay

What if you'd rather let a "virtual attorney" make sure you get the rates you were quoted, without having to haggle with resort management or write strongly-worded letters? That's what DoNotPay can do for you in just three easy steps!

  1. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal.

  2. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one.

  3. Submit your fee waiver request! DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the resort for processing.

That's a LOT easier than the alternative, isn't it? And likely more successful.

Other Fees DoNotPay Will Fight on Your Behalf

These are the extra charges DoNotPay can help you reverse:

eBay feesCoinbase fees
Robinhood feesPaypal seller fees
Spirit Airlines baggage feesAmerican Airlines baggage fees
Chase Bank checking account fees Etsy fees
Homeowners Association (HOA) feesShopify fees

DoNotPay can even cancel timeshare agreements!

What Else DoNotPay Can Do For You

We started out fighting parking tickets for people like you, and quickly expanded our products to solve hundreds of consumer challenges. Here are just a few:

Are You Ready to Let DoNotPay Reverse the Resort Fees You Shouldn't Have to Pay?

Let's get started now! You'll be thrilled to see how fast, easy, and successful we are, and you'll likely want to check out our other consumer advocacy products. Welcome to DoNotPay!

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