How to File Your Resmed CPAP Recall Claim Easily

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Is There A ResMed CPAP Recall?

If you have sleep apnea or a similar condition, you might rely on a CPAP machine to safely enjoy a good night's sleep. You may be concerned about whether there is a ResMed CPAP recall that affects you. Fortunately, products remain safe to use at this time.

It's important to stay vigilant about medical device recalls that may affect you so that you can continue to stay as safe and healthy as possible. DoNotPay can help you keep track of device recalls and request a replacement when needed. Here's what to do if your CPAP machine is recalled.

Is My ResMed CPAP Machine Safe to Use?

If you use a CPAP machine to manage your sleep apnea or other nighttime breathing issues, you may have heard about recalls and be concerned about whether your machine is safe.

Philips Respironics recalled certain CPAP machines, BiPAP machines, and ventilators in June 2021. Here's what you should know if you use a Philips CPAP machine:

  • The recall was issued because of a problem with the foam that was designed to insulate sound and vibration to make sleeping with the masks more comfortable.
  • The foam can break down and create a hazard if it is breathed in or swallowed.
  • Damage to the foam is more likely in hot or humid conditions or if you've used a UV light cleaner.

If you use a CPAP machine, you can be reassured that your machine is safe to use. ResMed's CEO issued a statement to customers after the Philips recall to assure them that ResMed's machines use a different material and are safe to use.

What Should I Do if My CPAP Machine Is Recalled?

If you rely on a medical device like a CPAP machine, hearing that it has been recalled can be an unsettling experience. Deciding how to proceed until your device can be replaced can be stressful and confusing. These are the steps you should take to keep yourself safe and healthy if your CPAP machine is subject to a recall.

Check the FDA's recommendationsRecalls for medical devices are handled through the FDA, which means that the FDA will post guidelines for people using the devices on its website. This information will cover which specific products are involved in the recall as well as advice about how to proceed.
Ask your healthcare providerWhether you need to stop using the recalled device or not will depend on your individual health situation. This means that calling your healthcare provider's office to let them know about the recall and ask how you should proceed is a good idea. If your sleep apnea or similar condition is severe, it might make sense to continue using your recalled CPAP machine. The best person to help you make that decision is your healthcare provider.
Do not use ozone or UV cleanersPhilips does not recommend using ozone or UV cleaners as they can worsen the damage to the foam. Always follow the manufacturer's instructions for cleaning medical devices.
Do not try to remove the foamIf you're impacted by the Philips CPAP recall, you might think that taking the foam off of your device might fix the problem. Do not attempt this. Trying to remove the foam can further damage your device and cause additional issues.

How Do I File a Claim if My CPAP Machine Is Recalled?

If you have a Philips CPAP machine that has been recalled, these are the steps you can take to handle the issue on your own.

1. Find your device's serial number. Serial numbers can usually be found under the barcode on the back of your device. The Philips website provides photos and diagrams to help you find the serial number if you're unsure. Make sure to keep track of this number.

2. Register your device on the Philips website. The Philips recall website has a form for you to enter your device's serial number. Philips will then confirm that your device is one of the recalled models and advise you about your next steps. You'll get a confirmation number during the registration process. Make sure to keep track of this number, as you'll need it for any further communication with the company.

3. Report to the FDA. If you have a problem with a medical device, you should report it through the FDA's MedWatch Voluntary Reporting Form. This information allows the FDA to collect data and be aware of problems with medical devices so it can keep regulations and recommendations up to date.

4. Return your device. If you're no longer using a recalled device, you can return it right away. Otherwise, you should wait until you receive a replacement. When you register your CPAP machine with Philips, you'll be able to select how you'd like to receive the return instructions. You can get these by text message, mail, or email, and they will detail what you need to do to return your machine.

Handle Your Recalled CPAP Easily with DoNotPay

The recall of a medical device you rely on can be a distressing experience. If your CPAP machine has been recalled, attempting to get it repaired or replaced can be time-consuming. Using DoNotPay 's fast, easy and successful recalls product makes replacing your unsafe device a much simpler task.

How to Claim Refunds, Repairs, or Replacements for Recalled Products Using DoNotPay:

Through our Product Recalls product, all you have to do is tell us about the product you purchased and provide receipts/other evidence, and we'll contact the company on your behalf. Whether you're looking for a refund, repair, or replacement for your product, DoNotPay can make sure that your request gets delivered to the right people.

How the Product Recall Claims product works:

  1. Tell us about your purchase, including the product name, brand, store you purchased the item from, price, and date of purchase. If you purchased the item online, enter your transaction details and payment method as well.
  2. Tell us how you found out about the recall.
  3. Choose whether you want a refund, repair, or replacement.
  4. Upload photographic evidence of your purchase and the product if you still have it.
  5. Choose whether you have the capacity to return the item or not.

And that's it! DoNotPay will send your recall request to the manufacturing company on your behalf, asking for a refund, repair, or replacement. You should hear back from the company directly with confirmation and how the refund/replacement will be issued, or the next steps in getting the item repaired.

What Else Can DoNotPay Do?

DoNotPay can help with other types of recalled products as well. These include:

DoNotPay also makes it easy to check for recalls that might affect you if there's not a specific product you're already concerned about.

If your has been recalled, contact DoNotPay to easily handle the replacement today.

Want your issue solved now?