How to Fight and Waive Redbox Rental Fees Quickly
Redbox is a company that earns its revenues by renting out DVDs and Blu-ray discs through vending machines at a cost of roughly $1.75 a night. A similar fee applies for each day beyond the rental period although there are instances when such a fee can accrue to customers who returned the item within the due date. Fighting can come in handy in helping you get the most use of the service without paying for extra charges.
The company also earns revenue from servicing and maintaining kiosks. Redbox is the primary vendor for Amazon’s locker stations, in addition to running a digital service that allows customers to buy movies and TV shows on-demand at a price of between $5.99 and $24.99 for new releases and $1.99 to $3.99 for catalog movies. Redbox also owns an ad-supported streaming platform that generates revenue from advertisers seeking to promote their goods on the platform.
As part of the pricing model, the company is bound to charge a profitable amount for most of its products. However, there is an effective avenue to appeal for a lesser fee through DoNotPay’s Fight and Waive Fees product.
Redbox Fees Explained
Most Redbox kiosks charge $1.75 to rent a DVD for one day plus tax although some states do not require sales tax on these transactions. While there are no late fees for exceeding the rental period, you still have to pay the regular fee for each additional day. Therefore, if you rent a DVD for a day and keep it for another four days, the rental payment due will be $8.75 plus tax if applicable.
Keeping a DVD beyond the maximum rental period (usually 17 days for movies and 23 days for games) racks up fees between $25 and $69, which is the full price of the disc. That means that now you outright own the disc.
Blu-rays cost $2 a night before tax and are subject to the above price mechanisms if you keep them beyond the rental period.
Does Redbox Have Hidden Fees?
Redbox does not have hidden fees, and you only pay the amount due for renting the DVD or Blu-ray. Charges on losses do not exceed $10 or the amount you were charged, whichever is less.
How to Fight and Waive Redbox Fees on Your Own
At times, the Redbox machines fail to scan the items, and customers get overcharged for overdue rentals even after returning them within the slated return period. You can also appeal Redbox fees if the item you intended to rent or purchase turns out to be defective. Where there is no replacement available, you are entitled to a lesser fee or a refund.
To contact customer support, you have options:
Explain your issue in detail when you call and be sure to have all needed information. Some common issues are that the rented DVD is scratched or unplayable, or you have been overcharged. Don’t forget to provide the product Barcode, kiosk location, and rental or purchase timestamps to facilitate faster service. Not having that information can cause delays in being able to open a claim for you.
Challenges With Fighting Redbox Fees on Your Own
While the above methods can see you receive a waiver or a reduction in fees payable, they are not the quickest ways to achieve the desired results:
- The customer support staff may be too busy to deal with your issue promptly because of the many customers they have to deal with.
- Livechat may also not work due to site crashes or ongoing maintenance.
- There is no guarantee that the customer representative will deal with the issue. There have been cases where Redbox staff do not look into customer complaints.
- You may not have or remember all of the necessary information like product barcode or kiosk information which can delay the process even more.
Next Steps if You Can’t Fight and Waive Redbox Fees Yourself
Here’s how you can use DoNotPay to appeal Redbox fees:
- Search “appeal fees” on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal.
- Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one.
- Submit your case! DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing.
Why Use DoNotPay to Fight Redbox Fees
While fighting and waving Redbox fees is challenging when doing it yourself, using the services of DoNotPay can alleviate your frustrations because our three-step procedure doesn’t involve contacting staff which saves time. What’s more, we take care of everything for you and get your fees removed or reduced.
DoNotPay Works Across All Companies, Entities, and Groups With the Click of a Button
DoNotPay does not exclusively fight only but can also represent you in appealing fees for other entities:
What Else Can DoNotPay Do?
In addition to helping fight rental fees, DoNotPay can help in a variety of ways for so many tasks that you might be dreading. For example we can assist you with any of the following:
- Contacting embassies and consulates
- Creating passport photos
- Notarizing documents
- Reducing Property taxes
- Discovering and applying
Sign up for DoNotPay to enjoy these and other product offerings. There is a high likelihood that we have a solution to resolve many of your pressing legal concerns.